--- title: CONFIGURE AN FTP / SFTP FOR DATA EXPORT description: You can configure an SFTP or FTP on your Shippingbo account. --- [Skip to content](https://knowledge.shippingbo.com/base-de-connaissance-en/configure-an-ftp-sftp-for-data-export#main-content) English Show submenu for translations [Centre d'aide Shippingbo](https://support.shippingbo.com/tickets?hsLang=en) ![bleu et gris\_Sigle+logo SBO (4)](https://knowledge.shippingbo.com/hs-fs/hubfs/Photo%20Marie/bleu%20et%20gris_Sigle+logo%20SBO%20(4).png?width=210&height=40&name=bleu%20et%20gris_Sigle+logo%20SBO%20(4).png) Open main navigation Close main navigation - English Show submenu for translations - [Centre d'aide Shippingbo](https://support.shippingbo.com/tickets) CECI EST LA ZONE DE TEST - How can we help you? - There are no suggestions because the search field is empty. 1. [ZONE DE TEST](https://knowledge.shippingbo.com/base-de-connaissance-en?hsLang=en) 2. [Connectivity](https://knowledge.shippingbo.com/base-de-connaissance-en/connectivity?hsLang=en) 3. [FTP / SFTP](https://knowledge.shippingbo.com/base-de-connaissance-en/connectivity?hsLang=en#ftp-sftp) October 25, 2026 # CONFIGURE AN FTP / SFTP FOR DATA EXPORT ## You can configure an SFTP or FTP on your Shippingbo account.   ### **Benefits of the feature ✨** - **Reliability and standardization**: FTP provides a standardized and reliable method for transferring files. - **Permission customization**: this system lets you apply specific permissions to files and directories.   ### 1. Prerequisites - Feature **available by default** for **all Shippingbo packs**.   ### 2. Configure an SFTP / FTP - **Step 1:** Go to the menu Configurations -\> Accounts -\> FTP / SFTP configuration ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Mar-17-2025-02-43-59-5086-PM.png?width=670&height=107&name=image-png-Mar-17-2025-02-43-59-5086-PM.png) - **Step 2:** Click on "Add a configuration": ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Mar-17-2025-02-45-04-2749-PM.png?width=670&height=107&name=image-png-Mar-17-2025-02-45-04-2749-PM.png) - **Step 3:** Fill in the requested information: \- Give the configuration a name \- Enter the host \- Enter the username \- Enter the password \- Select the configuration type: SFTP or FTP \- Keep the port "22" \- Enter the default path (it must start with "/") that you will find on your SFTP / FTP \- Click on "Validate" to create the new configuration: ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Mar-17-2025-02-46-43-4747-PM.png?width=670&height=279&name=image-png-Mar-17-2025-02-46-43-4747-PM.png)   ### 3. Using these SFTP / FTP configurations To find the list of data that can be exported using these configurations, you can read our tutorial [List of schedulable Shippingbo exports.](https://knowledge.shippingbo.com/liste-des-exports-shippingbo-programmables?hsLang=en) For the data you want to export, you need to configure it in your Shippingbo account: - To do this, go to the menu Configurations -\> File management -\> Export -\> Click on the gear icon next to the export you want. - Then, check the ***Export via FTP*** option; select the FTP to which you want to export the file, then enter the path where you want the file to be placed: ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Aug-04-2026-02-10-51-3757-PM.png?width=670&height=203&name=image-png-Aug-04-2026-02-10-51-3757-PM.png)   ### 4. How to schedule an automatic export In **Configurations** \> **File management** \> **Exports**, then click on the **Calendar** button next to the export you want to automate:  ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Aug-04-2026-02-13-48-1081-PM.png?width=670&height=267&name=image-png-Aug-04-2026-02-13-48-1081-PM.png) You can then choose to export every day at the same time, or at regular intervals (for example every hour):  ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Aug-04-2026-02-16-22-9083-PM.png?width=670&height=303&name=image-png-Aug-04-2026-02-16-22-9083-PM.png) ➡️ The file name includes the file timestamp, so the file name will be different each time it is generated. ➡️ Some exports cannot be scheduled right away. *Example:* if you want to schedule the automatic export of the Orders or Products export, you will need to make the request to Support [here](https://support.shippingbo.com/?hsLang=fr), so that our technical team can make them schedulable for your account.     **⚒️ Framework and responsibilities:**  Before fully using the feature described in this tutorial, we strongly recommend running **a test phase** with your own settings to check that the result matches your expectations. As the customer remains **fully responsible** for the actions carried out in the Shippingbo account, these tests are essential to use the tool with complete peace of mind.  **⚒️ Framework and responsibilities:** **Only direct connections** to sales channels **allow** Shippingbo **to guarantee control of the flows**. When orders are not retrieved via an official Shippingbo connector, but go through a third-party tool (intermediate CMS, external connector, FTP, manual or automated import), Shippingbo cannot guarantee the integrity, reliability or completeness of the data transmitted. This data may be modified, truncated, reformatted or duplicated before it is received in Shippingbo, resulting in processing errors, duplicate orders, inconsistent statuses, label blockages, carrier or customs anomalies, as well as a degraded final customer experience. In this context, Shippingbo **is not able to investigate or correct the anomalies** originating from the third-party system. Any anomaly related to upstream data is outside Shippingbo’s scope of responsibility (more information on the scope of support [here](https://knowledge.shippingbo.com/support-shippingbo-quel-est-notre-p%C3%A9rim%C3%A8tre-daction?hsLang=en)). These investigations can only be carried out as part of a specific service and will be invoiced. For all these reasons, we strongly recommend connecting your sales channels directly to Shippingbo via the official connectors.     #### **Contact us 📬:** Questions about this feature? Feel free to write to us [here](https://support.shippingbo.com/?hsLang=fr) so that we can answer your questions. [![bleu et gris\_Sigle+logo SBO (2)](https://knowledge.shippingbo.com/hs-fs/hubfs/bleu%20et%20gris_Sigle+logo%20SBO%20(2).png?width=210&height=40&name=bleu%20et%20gris_Sigle+logo%20SBO%20(2).png "bleu et gris_Sigle+logo SBO (2)")](http://shippingbo.com)