--- title: CONNECTORS - CONNECT MAGENTO V.1.9 description: CONNECTORS - CONNECT MAGENTO V.1.9 --- [Skip to content](https://knowledge.shippingbo.com/base-de-connaissance-en/connectors-connect-magento-v.1.9#main-content) - [English](https://knowledge.shippingbo.com/base-de-connaissance-en/connectors-connect-magento-v.1.9) - [Français](https://knowledge.shippingbo.com/base-de-connaissance/connecteurs-connecter-magento-v.1.9) English Show submenu for translations [Centre d'aide Shippingbo](https://support.shippingbo.com/tickets?hsLang=en) ![bleu et gris\_Sigle+logo SBO (4)](https://knowledge.shippingbo.com/hs-fs/hubfs/Photo%20Marie/bleu%20et%20gris_Sigle+logo%20SBO%20(4).png?width=210&height=40&name=bleu%20et%20gris_Sigle+logo%20SBO%20(4).png) Open main navigation Close main navigation - - [English](https://knowledge.shippingbo.com/base-de-connaissance-en/connectors-connect-magento-v.1.9) - [Français](https://knowledge.shippingbo.com/base-de-connaissance/connecteurs-connecter-magento-v.1.9) English Show submenu for translations - [Centre d'aide Shippingbo](https://support.shippingbo.com/tickets) CECI EST LA ZONE DE TEST - How can we help you? - There are no suggestions because the search field is empty. 1. [ZONE DE TEST](https://knowledge.shippingbo.com/base-de-connaissance-en?hsLang=en) 2. [Sales Channels](https://knowledge.shippingbo.com/base-de-connaissance-en/sales-channels?hsLang=en) 3. [Settings](https://knowledge.shippingbo.com/base-de-connaissance-en/sales-channels?hsLang=en#settings) October 25, 2026 # CONNECTORS - CONNECT MAGENTO V.1.9 To connect your Magento v1.9 site to Shippingbo via API, you will need to carry out several steps. These steps will help you enter the following information in Shippingbo: - **Login** (username): specific login that you will create in your Magento backoffice - **Password** (password): specific password that you will create in your Magento backoffice - **Host** (host) = [www.yourwebsite.com](http://www.votresiteweb.com/)   ### Create a new role **Step 1:** Go to your Magento backoffice.  Then, create a new role: Choose the "System" \> "Web services" tab Then, click on "SOAP/XML - RPC - Roles": ![](https://knowledge.shippingbo.com/hs-fs/hubfs/Knowledge%20Base%20Import/kRGL7zMYzraOvaDuDXjy0yePAio9s6jylW6rWROS-1.png?width=254&height=434&name=kRGL7zMYzraOvaDuDXjy0yePAio9s6jylW6rWROS-1.png) **Step 2:** In the top right corner, click on "New role": ![Image](https://knowledge.shippingbo.com/hs-fs/hubfs/Knowledge%20Base%20Import/a50X1MPNi3HP1BGXYNhrGgx9C1lagoNRtucH2hsA-1.png?width=588&height=191&name=a50X1MPNi3HP1BGXYNhrGgx9C1lagoNRtucH2hsA-1.png) **Step 3:** In "Role info", give the role a name (for example: Shippingbo) as well as a password: ![](https://knowledge.shippingbo.com/hs-fs/hubfs/Knowledge%20Base%20Import/Jhj3XP6Q0CPsOdm6XZ8yT6RKFlDw2AyPE3KDwWIB-1.png?width=598&height=190&name=Jhj3XP6Q0CPsOdm6XZ8yT6RKFlDw2AyPE3KDwWIB-1.png) **Step 4:** In "Role resources", choose "All" from the drop-down list: ![](https://knowledge.shippingbo.com/hs-fs/hubfs/Knowledge%20Base%20Import/XE9ZCpiGkdcUBGwDZx3TmcdFF5oOKW3N6estHHqL-1.png?width=525&height=138&name=XE9ZCpiGkdcUBGwDZx3TmcdFF5oOKW3N6estHHqL-1.png) **Step 5:** Click on "Save role", in the top right corner:  **![](https://knowledge.shippingbo.com/hs-fs/hubfs/Knowledge%20Base%20Import/S88tNJSjEehixdtfqYFGmdAfXpAiCMqcjW3zW1Ri-1.png?width=468&height=155&name=S88tNJSjEehixdtfqYFGmdAfXpAiCMqcjW3zW1Ri-1.png)** **Step 6:** You have created the new role. Now, we will create the new user.   ### Create the new user **Step 1**: Go to the "Systems" \> "Web services" tab Then click on "SOAP/XML – RPC – Users": ![](https://knowledge.shippingbo.com/hs-fs/hubfs/Knowledge%20Base%20Import/vgWNc57PPO1EzcgrICGQPojRP7rTnY570PlJkoJ7-1.png?width=259&height=464&name=vgWNc57PPO1EzcgrICGQPojRP7rTnY570PlJkoJ7-1.png) **Step 2:** Click on "New user", in the top right corner: **![](https://knowledge.shippingbo.com/hs-fs/hubfs/Knowledge%20Base%20Import/Jfveommsfb1m72F8bgo021VQP06ZzFjNaLoFPKdt-1.png?width=582&height=210&name=Jfveommsfb1m72F8bgo021VQP06ZzFjNaLoFPKdt-1.png)** **Step 3:** Fill in the information in the "User info" section: ![](https://knowledge.shippingbo.com/hs-fs/hubfs/Knowledge%20Base%20Import/k5wFJB1QP76ogcHVyIphqc5XlZw8oa6lYPMnJESs-1.png?width=670&height=201&name=k5wFJB1QP76ogcHVyIphqc5XlZw8oa6lYPMnJESs-1.png) **Step 4:** In "User role", check "Shippingbo": ![](https://knowledge.shippingbo.com/hs-fs/hubfs/Knowledge%20Base%20Import/fLWIogdINdpcE5PilZA1OlU4h5GVlvN9CYOe3Azb-1.png?width=597&height=176&name=fLWIogdINdpcE5PilZA1OlU4h5GVlvN9CYOe3Azb-1.png) **Step 5:** Then click on "Save user" in the top right corner:  **![](https://knowledge.shippingbo.com/hs-fs/hubfs/Knowledge%20Base%20Import/TuE3xSzOEVkDRGvqb2sEsHxFueFaqoigvghdqUTN-1.png?width=578&height=158&name=TuE3xSzOEVkDRGvqb2sEsHxFueFaqoigvghdqUTN-1.png)** **Step 6:** Go back to Shippingbo and enter the name (Login) and the password (Password) chosen for the user you have just created.   ### Create an external service in Shippingbo 💠**Note:**  Discover our connection process to follow in our tutorial [here](https://knowledge.shippingbo.com/d%C3%A9couvrir-notre-parcours-de-connexion-des-services-externes). **Step 1:** Go to your Shippingbo interface to create your external service in the menu Configurations -\> External services -\> Click on "Add a sales channel": **![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Mar-13-2025-09-56-23-8954-AM.png?width=634&height=284&name=image-png-Mar-13-2025-09-56-23-8954-AM.png)** **Step 2:** Search for "Magento v1.9" in the search bar, then click on the Magento v1.9 tab that appears: ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Mar-20-2025-02-49-17-2429-PM.png?width=438&height=234&name=image-png-Mar-20-2025-02-49-17-2429-PM.png) **Step 3:** Your connector opens and a first category appears:   ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Mar-20-2025-02-50-02-7816-PM.png?width=670&height=103&name=image-png-Mar-20-2025-02-50-02-7816-PM.png) 1\) The pen to the right of Magento v1 lets you change the name of your connector. 2\) The "View help" button redirects you to this tutorial. ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Mar-13-2025-10-03-11-1560-AM.png?width=625&height=158&name=image-png-Mar-13-2025-10-03-11-1560-AM.png) 3\) The graph icon lets you check the validity of the connection between Shippingbo and your Magento store. 4\) The *Orders* block informs you about the features that are enabled, disabled or unavailable between your Shippingbo account and your Magento store for orders: order retrieval, order closing, order sending, order acceptance. 5\) The *Stock* block informs you about the features that are enabled, disabled or unavailable between your Shippingbo account and your Magento store for stock: stock retrieval, stock sending.  **💬 Good to know:** The color code of the icons is as follows: ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Mar-12-2026-11-56-12-2092-AM.png?width=37&height=33&name=image-png-Mar-12-2026-11-56-12-2092-AM.png)- active features in blue ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Mar-12-2026-11-54-52-8684-AM.png?width=35&height=35&name=image-png-Mar-12-2026-11-54-52-8684-AM.png)- features that are disabled but available in dark gray ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Mar-12-2026-11-54-35-7787-AM.png?width=34&height=36&name=image-png-Mar-12-2026-11-54-35-7787-AM.png)- unavailable features in light gray   **Step 4:**By clicking on the 3 small dots to the right of the graph icon, you will be able to access the calls made with this service: **![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Mar-13-2025-10-04-49-4668-AM.png?width=335&height=194&name=image-png-Mar-13-2025-10-04-49-4668-AM.png)** ### **Connect Magento v1.9 to Shippingbo** A minimum of 3 pieces of information must be entered to connect Magento to your Shippingbo account:  #### **Step 1:** First, you must enter the following information in the "General settings" block: \- API login \- API password \- API host ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Mar-20-2025-02-51-32-0472-PM.png?width=602&height=337&name=image-png-Mar-20-2025-02-51-32-0472-PM.png) **Step 2:** Then enter the rest of the information you need in the following blocks: Order retrieval; Order closing; Stock sending; and even in the Advanced settings. **📢 Warning:**  To enable order retrieval, click on the arrow to the right of the category: ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Mar-13-2025-10-08-45-7510-AM.png?width=568&height=62&name=image-png-Mar-13-2025-10-08-45-7510-AM.png)   💠 **Note:**  You can delete this connector by going to the advanced settings and clicking on "Delete connector" in the block *Deletion*: ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Mar-13-2025-10-13-17-4907-AM.png?width=670&height=73&name=image-png-Mar-13-2025-10-13-17-4907-AM.png) **⚒️ Framework and responsibilities:** Before fully using the feature described in this tutorial, we strongly recommend running **a test phase** with your own settings to check that the result matches your expectations. As the customer remains **fully responsible** for the actions carried out in the Shippingbo account, these tests are essential to use the tool with complete peace of mind.  **⚒️ Framework and responsibilities:** Only direct connections to sales channels allow Shippingbo to **guarantee control over the flows**. When orders are not retrieved via an official Shippingbo connector, but pass through a third-party tool (intermediary CMS, external connector, FTP, manual or automated import), Shippingbo cannot guarantee the integrity, reliability or completeness of the transmitted data. This data may be modified, truncated, reformatted or duplicated before it is received in Shippingbo, resulting in particular in processing errors, duplicate orders, status inconsistencies, label blockages, carrier or customs anomalies, as well as a degraded final customer experience. In this context, Shippingbo **is not able to investigate or correct anomalies** arising from the third-party system. Any anomaly related to upstream data falls outside Shippingbo’s scope of responsibility (more information on the scope of support [here](https://knowledge.shippingbo.com/support-shippingbo-quel-est-notre-p%C3%A9rim%C3%A8tre-daction)). These investigations can only be carried out as part of a specific service and will be invoiced. For all these reasons, it is strongly recommended to connect your sales channels directly to Shippingbo via the official connectors.   #### **Contact us 📬** Questions about this feature? Feel free to write to us [here](https://support.shippingbo.com/?hsLang=fr) so that we can answer your questions.   [![bleu et gris\_Sigle+logo SBO (2)](https://knowledge.shippingbo.com/hs-fs/hubfs/bleu%20et%20gris_Sigle+logo%20SBO%20(2).png?width=210&height=40&name=bleu%20et%20gris_Sigle+logo%20SBO%20(2).png "bleu et gris_Sigle+logo SBO (2)")](http://shippingbo.com)