--- title: CONNECTORS - CONNECT ZALANDO description: CONNECTORS - CONNECT ZALANDO --- [Skip to content](https://knowledge.shippingbo.com/base-de-connaissance-en/connectors-connect-zalando#main-content) - [English](https://knowledge.shippingbo.com/base-de-connaissance-en/connectors-connect-zalando) - [Français](https://knowledge.shippingbo.com/base-de-connaissance/connecteurs-connecter-zalando) English Show submenu for translations [Centre d'aide Shippingbo](https://support.shippingbo.com/tickets?hsLang=en) ![bleu et gris\_Sigle+logo SBO (4)](https://knowledge.shippingbo.com/hs-fs/hubfs/Photo%20Marie/bleu%20et%20gris_Sigle+logo%20SBO%20(4).png?width=210&height=40&name=bleu%20et%20gris_Sigle+logo%20SBO%20(4).png) Open main navigation Close main navigation - - [English](https://knowledge.shippingbo.com/base-de-connaissance-en/connectors-connect-zalando) - [Français](https://knowledge.shippingbo.com/base-de-connaissance/connecteurs-connecter-zalando) English Show submenu for translations - [Centre d'aide Shippingbo](https://support.shippingbo.com/tickets) CECI EST LA ZONE DE TEST - How can we help you? - There are no suggestions because the search field is empty. 1. [ZONE DE TEST](https://knowledge.shippingbo.com/base-de-connaissance-en?hsLang=en) 2. [Sales Channels](https://knowledge.shippingbo.com/base-de-connaissance-en/sales-channels?hsLang=en) 3. [Settings](https://knowledge.shippingbo.com/base-de-connaissance-en/sales-channels?hsLang=en#settings) October 25, 2026 # CONNECTORS - CONNECT ZALANDO ### Prerequisites - The connection to this sales channel is available starting from the **Shippingbo Pro+ Pack**, because managing the Shippingbo product catalog is necessary for it to work properly. If you have a Shippingbo Pack that does not allow product catalog management, **you risk being delisted from the Zalando platform**.   ### 1. Retrieving the data needed for the connection **1.1:** Go to the backoffice of [Zalando](https://identity.merchants.zalando.com/auth/realms/merchant-platform/protocol/openid-connect/auth?client_id=merchant-portal-web&state=46ddfa8c-665a-45da-8059-6770e2de685b&redirect_uri=https%3A%2F%2Fzdirect.zalando.com%2F%3Fauth_callback%3D1&scope=openid&response_type=code). **1.2:** Once on your home page, click on the following icon in the top right of the page:![](https://knowledge.shippingbo.com/hs-fs/hubfs/Knowledge%20Base%20Import/gbeREBcuNLsXPSFZG5vdfuvu7A3XDFgwLTu59lBy_-1.png?width=27&height=26&name=gbeREBcuNLsXPSFZG5vdfuvu7A3XDFgwLTu59lBy_-1.png) Then click on "**Technical Integration**": ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Mar-26-2025-03-06-44-0639-PM.png?width=670&height=319&name=image-png-Mar-26-2025-03-06-44-0639-PM.png) **1.3:** Here, in the top right corner, click on "**Add Technical Partner**": ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Mar-26-2025-03-08-26-2384-PM.png?width=670&height=304&name=image-png-Mar-26-2025-03-08-26-2384-PM.png) **1.4:** Once on this page, select  "**External Technical Organisation**" and enter the following account id: **d5d6ac7b-3c25-443c-b946-595bf367086e**: ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Mar-26-2025-03-09-30-6532-PM.png?width=670&height=351&name=image-png-Mar-26-2025-03-09-30-6532-PM.png) **1.5:** Click on Check ID to verify that Shippingbo is properly detected. If it is not, please contact us. **1.6:** Then, select the "Merchant" for which you want to give us access. **1.7:** Next, please check the following box: ![](https://knowledge.shippingbo.com/hs-fs/hubfs/Knowledge%20Base%20Import/z0eFYm4yH8kmZTZ0M8hTGQq5I3IAvgVkab7f76Dh_-1.png?width=670&height=91&name=z0eFYm4yH8kmZTZ0M8hTGQq5I3IAvgVkab7f76Dh_-1.png) **1.8:** Click on "**Invite Technical Partner**". **1.9:** Finally, once these steps are completed, please **contact the Shippingbo support team**   [here](https://support.shippingbo.com/?hsLang=en) . They will take care of finishing the connection.   ➡️ If you plan to use the Stock features: please **also let Shippingbo know the countries** for which you want to update stock on Zalando.     ### 2. Additional mandatory information to display on Zalando slips - Clarification of Zalando's specific behavior Generating return labels at the same time as outbound labels is **mandatory** for Zalando orders. Along with these two labels, the delivery slip and the return slip, both specific to Zalando, will be generated when the order is shipped. You will find these two documents in the "documents" tab of the order. To find out how to configure your return labels, we invite you to consult our dedicated tutorial [here](https://knowledge.shippingbo.com/%C3%A9tiquettes-retour-a-la-generation-des-%C3%A9tiquettes-aller-mapping-transporteurs-retour).   - Making Zalando order documents compliant In order for Zalando order documents to meet their requirements, **the size of the items in the orders** must appear on the return slips. Consequently, you must enter this information in the details of your products sold via Zalando. To do so, you need to add it as an **additional Product field**. You can add it manually or by import.   #### 2.1 Adding an additional field manually **Step 1**: Go to your Shippingbo account, in the menu **Products** and then, in the details of the product for which this additional field must be added. **Step 2:** Then go to the "Additional info" tab and click on "Add" to the right of the "Product additional fields" category: **![](https://knowledge.shippingbo.com/hs-fs/hubfs/Knowledge%20Base%20Import/435zgtuQRM2DRVefsCvZK192dDlr1jN5aQOxdZct-1.png?width=670&height=180&name=435zgtuQRM2DRVefsCvZK192dDlr1jN5aQOxdZct-1.png)** **Step 3:** In the "**Key**" field, enter "**size**" then, in the "**Value**" field, enter the size value (here, for example, the size is 16 years) before clicking on "**Validate**". **Step 4:** The field now appears in the product's additional info; you can delete it at any time by clicking on "**Delete**". #### 2.2 Adding an additional field by import **Step 1:** Go to your Shippingbo account in the menu **Configurations** -\> **File management** -\> **Import** -\> **Product additional fields**: **![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Jun-06-2025-12-56-33-7118-PM.png?width=670&height=173&name=image-png-Jun-06-2025-12-56-33-7118-PM.png)** **Step 2:**  Click on **Import a file** then select the action: \- "Create" if you are creating the product field for the first time  \- "Update" if you want to modify the product field ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Mar-17-2026-04-08-51-0560-PM.png?width=670&height=340&name=image-png-Mar-17-2026-04-08-51-0560-PM.png) **Step 3:** Download one of the example files from the list displayed on the right in the pop-up. **Step 4:** Fill in the file by entering the key "***size***" in column B "***key***" and the size value in column C "*value*" (here, for example, the size is 16 years). **Step 5:** Save your file in CSV format.  Then import it by clicking on "Choose a file" before validating: ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Jun-06-2025-01-00-51-0616-PM.png?width=670&height=448&name=image-png-Jun-06-2025-01-00-51-0616-PM.png) Once the file has been imported correctly, the additional field will appear in your product details in the "Additional info" tab.   ### 3. Create an external service in Shippingbo 💠 **Note:**  Discover our connection process to follow in our tutorial [here](https://knowledge.shippingbo.com/d%C3%A9couvrir-notre-parcours-de-connexion-des-services-externes?hsLang=en).  **🚩 Special case:** If you switch from a pre-prod account to a production account, you will need to create a new Zalando Connector in Shippingbo.   **3.1:** Go to your Shippingbo interface to create your external service in the menu **Configurations** -\> **External services** -\> Click on **Add a sales channel**: **![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Mar-13-2025-09-56-23-8954-AM.png?width=670&height=300&name=image-png-Mar-13-2025-09-56-23-8954-AM.png)** **3.2:** Search for "**Zalando**" in the search bar, then click on the Zalando tab that appears: **![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Mar-26-2025-03-19-41-6494-PM.png?width=499&height=224&name=image-png-Mar-26-2025-03-19-41-6494-PM.png)** **3.3:** Your connector opens and a first category appears:   **![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Mar-26-2025-03-20-30-5721-PM.png?width=601&height=97&name=image-png-Mar-26-2025-03-20-30-5721-PM.png)** 1\) The pen to the right of the service lets you change the name of your connector. 2\) The "View help" button redirects you to this tutorial. **![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Mar-13-2025-10-03-11-1560-AM.png?width=670&height=169&name=image-png-Mar-13-2025-10-03-11-1560-AM.png)** 3\) The graph icon lets you check the validity of the connection between Shippingbo and your Zalando store. 4\) The *Orders* block informs you about the features that are enabled, disabled or unavailable between your Shippingbo account and your Zalando store for orders: order retrieval, order closing, order sending, order acceptance. 5\) The *Stock* block informs you about the features that are enabled, disabled or unavailable between your Shippingbo account and your Zalando store for stock: stock retrieval, stock sending. **💬 Good to know:**  The color code of the icons is as follows:  ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Feb-26-2026-03-48-32-1124-PM.png?width=29&height=32&name=image-png-Feb-26-2026-03-48-32-1124-PM.png)- active features in blue ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Feb-26-2026-03-47-37-4396-PM.png?width=31&height=32&name=image-png-Feb-26-2026-03-47-37-4396-PM.png)- features that are disabled but available in dark gray ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Feb-26-2026-03-48-03-8775-PM.png?width=32&height=33&name=image-png-Feb-26-2026-03-48-03-8775-PM.png)- unavailable features in light gray   **3.4:** By clicking on the 3 small dots to the right of the graph icon, you will be able to access the calls made with this service: ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Mar-13-2025-10-04-49-4668-AM.png?width=327&height=189&name=image-png-Mar-13-2025-10-04-49-4668-AM.png)   ### 4. Connect Zalando to Shippingbo **4.1:** First, you must enter the following information in the block **General settings**: \- Zalando client ID \- Zalando client secret \- Zalando sales country: enter here the country code for which the stock must be updated. ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Mar-26-2025-03-23-03-3378-PM.png?width=555&height=346&name=image-png-Mar-26-2025-03-23-03-3378-PM.png)   **4.2** Enable the **Order retrieval** (optional): - To enable **Order retrieval**, click on the arrow to the right of the corresponding category: ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Mar-13-2025-10-08-45-7510-AM.png?width=670&height=73&name=image-png-Mar-13-2025-10-08-45-7510-AM.png)   **4.3** Enable the **Order lifecycle** (optional): - To enable the **Order lifecycle**, check **Shipped** in the dedicated section**:** ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Mar-17-2026-04-36-18-8973-PM.png?width=452&height=323&name=image-png-Mar-17-2026-04-36-18-8973-PM.png) **4.4 Stock sending setup** (optional) **Stock sending** is enabled by clicking on the dedicated button: ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Mar-12-2026-02-23-13-5162-PM.png?width=670&height=83&name=image-png-Mar-12-2026-02-23-13-5162-PM.png) **Stock sending** is performed immediately from Shippingbo to Zalando as soon as a stock change occurs on a product, **provided that this product shares the same SKU** on Shippingbo and Zalando. **💡 Tip:** **EAN** of the product can be used to update the stock specifically with Zalando (rather than the SKU as for all other sales channels). To do so, you can check the option ***Use ean for stock updates - not compatible with multi EAN***. ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Mar-18-2026-08-42-46-5966-AM.png?width=553&height=48&name=image-png-Mar-18-2026-08-42-46-5966-AM.png) **➡️ Stock sending** is performed, when this option is checked, via the product’s EAN and no longer its **SKU**. **➡️ EAN** must be identical on Shippingbo and Zalando in this case for Stock sending to work.   The other options in this section let you adapt the stock value sent according to the specifics of your business. ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Mar-17-2026-04-43-53-0519-PM.png?width=670&height=387&name=image-png-Mar-17-2026-04-43-53-0519-PM.png) If you use the **Stock types**, you can configure the exclusive distribution of a single stock type to Zalando, in the field **Stock type to publish on the service**. ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Mar-12-2026-10-42-14-1340-AM.png?width=368&height=83&name=image-png-Mar-12-2026-10-42-14-1340-AM.png) By default, this field is empty, so all stock types are sent to Zalando.   **4.5** Then enter the rest of the information you need in the **Advanced settings** (optional). If you want to delete this connector, you will find the dedicated button in this section: ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Mar-13-2025-10-13-17-4907-AM.png?width=670&height=73&name=image-png-Mar-13-2025-10-13-17-4907-AM.png)         **⚒️ Framework and responsibilities:** Before fully using the feature described in this tutorial, we strongly recommend running **a test phase** with your own settings to check that the result matches your expectations. As the customer remains **fully responsible** for the actions carried out in the Shippingbo account, these tests are essential to use the tool with complete peace of mind. **⚒️ Framework and responsibilities:** **Only direct connections** to sales channels allow Shippingbo to **guarantee control over the flows**. When orders are not retrieved via an official Shippingbo connector, but pass through a third-party tool (intermediary CMS, external connector, FTP, manual or automated import), Shippingbo cannot guarantee the integrity, reliability or completeness of the transmitted data. This data may be modified, truncated, reformatted or duplicated before it is received in Shippingbo, resulting in particular in processing errors, duplicate orders, status inconsistencies, label blockages, carrier or customs anomalies, as well as a degraded final customer experience. In this context, Shippingbo **is not able to investigate or correct anomalies** arising from the third-party system. Any anomaly related to upstream data falls outside Shippingbo’s scope of responsibility (more information on the scope of support [here](https://knowledge.shippingbo.com/support-shippingbo-quel-est-notre-p%C3%A9rim%C3%A8tre-daction?hsLang=en)). These investigations can only be carried out as part of a specific service and will be invoiced. For all these reasons, it is strongly recommended to connect your sales channels directly to Shippingbo via the official connectors.   #### Contact us 📬: Questions about this feature? Feel free to write to us  [here](https://support.shippingbo.com/?hsLang=en) so that we can answer your questions. [![bleu et gris\_Sigle+logo SBO (2)](https://knowledge.shippingbo.com/hs-fs/hubfs/bleu%20et%20gris_Sigle+logo%20SBO%20(2).png?width=210&height=40&name=bleu%20et%20gris_Sigle+logo%20SBO%20(2).png "bleu et gris_Sigle+logo SBO (2)")](http://shippingbo.com)