---
title: DISCOVER OUR EXTERNAL SERVICE CONNECTION PROCESS
description: You are about to connect your store to your Shippingbo account, congratulations!
---

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1. [ZONE DE TEST](https://knowledge.shippingbo.com/base-de-connaissance-en?hsLang=en)
2. [Sales Channels](https://knowledge.shippingbo.com/base-de-connaissance-en/sales-channels?hsLang=en)
3. [Settings](https://knowledge.shippingbo.com/base-de-connaissance-en/sales-channels?hsLang=en#settings)

October 25, 2026

# DISCOVER OUR EXTERNAL SERVICE CONNECTION PROCESS

## You are about to connect your store to your Shippingbo account, congratulations!

To make things easier for you, we have set up a connection process, that is, a series of steps to follow to make sure that no connection information is missing. 

Here are the steps to follow.

 

### Add a new sales channel

 

**Step 1:** Go to the **Connectors** -\> **Sales channels** -\> **Add a sales channel:**

![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Mar-13-2025-09-56-23-8954-AM.png?width=670&height=300&name=image-png-Mar-13-2025-09-56-23-8954-AM.png)

 

**Step 2:**Search for the new sales channel you want to add and select it (here we will use Shopify as an example):

![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Mar-13-2025-09-58-09-2246-AM.png?width=444&height=273&name=image-png-Mar-13-2025-09-58-09-2246-AM.png)

 

**Step 3:**Fill in the requested information, then click on **Start the connection process**:

**Warning**: the name you choose here will appear as is throughout the Shippingbo application (even in the dashboard and other analyses). 

![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Mar-27-2025-01-50-51-8975-PM.png?width=589&height=328&name=image-png-Mar-27-2025-01-50-51-8975-PM.png)

 

**Step 4:** Start the connection steps:

\- On the left of the screen, you will find the instructions for the information to fill in

\- On the right of the screen, you will find the fields where you enter this information

\- You can view the connection tutorial for your sales channel at any time by clicking on "**View help**":

![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Mar-13-2025-10-02-18-6814-AM.png?width=648&height=81&name=image-png-Mar-13-2025-10-02-18-6814-AM.png)

Once the fields are filled in, click on **Next** at the bottom of the page.

 

💠**Note:**

If you want to directly access all the connection settings of your sales channel, click on **View all settings**:

![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Mar-27-2025-01-53-50-0350-PM.png?width=670&height=102&name=image-png-Mar-27-2025-01-53-50-0350-PM.png)

You can also see the progress of the connection steps by checking the top bar:

![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Mar-27-2025-01-54-46-7808-PM.png?width=670&height=102&name=image-png-Mar-27-2025-01-54-46-7808-PM.png)

 

If, for one reason or another, you cannot complete the connection in one go, you can always resume it by going to the connection settings of your sales channel and clicking on **Resume**:

![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Mar-27-2025-01-55-28-7462-PM.png?width=612&height=274&name=image-png-Mar-27-2025-01-55-28-7462-PM.png)

**⚒️ Recommendation:** 

Before fully using the feature described in this tutorial, we strongly recommend running **a test phase** with your own settings to check that the result matches your expectations. As the customer remains **fully responsible** for the actions carried out in the Shippingbo account, these tests are essential to use the tool with complete peace of mind. 

#### Contact us 📬:

 Questions about this feature?

 Feel free to write to us  [here](https://support.shippingbo.com/?hsLang=en) so that we can answer your questions.

[![bleu et gris\_Sigle+logo SBO (2)](https://knowledge.shippingbo.com/hs-fs/hubfs/bleu%20et%20gris_Sigle+logo%20SBO%20(2).png?width=210&height=40&name=bleu%20et%20gris_Sigle+logo%20SBO%20(2).png "bleu et gris_Sigle+logo SBO (2)")](http://shippingbo.com)