---
title: "ERROR MESSAGE IN AN ORDER: THE PRODUCTS IN THE ORDER HAVE CHANGED"
description: "ERROR MESSAGE IN AN ORDER: THE PRODUCTS IN THE ORDER HAVE CHANGED"
---

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October 25, 2026

# ERROR MESSAGE IN AN ORDER: THE PRODUCTS IN THE ORDER HAVE CHANGED

You receive an error message for an order, indicating that the products in the order have changed: 

*"We have detected a change in the order's product list compared to the products originally retrieved. We advise you to check the order before shipment."*

  

This message indicates that the order lines were changed in the sales source after the order was created and retrieved in Shippingbo (that is, an ordered reference was modified, or the quantity was). 

 

This change was not retrieved in Shippingbo because the option to retrieve order line changes is not activated for this sales source. 

 

✅**Solution:** 

To enable the retrieval of changes made to order lines for future orders (activating the option is not retroactive), you need to contact Shippingbo support so that we can activate the option for the chosen sales source. 

 

Note that retrieving order line changes is not possible on an order that is "preparing", "shipped" or "canceled". 

 

To learn more about order line changes, we invite you to read the tutorial [ORDER LINE CHANGE](https://knowledge.shippingbo.com/changement-de-ligne-de-commande?hsLang=en).

 

#### Contact us 📬:

Questions about this feature? Feel free to write to us [here](https://support.shippingbo.com/?hsLang=en) so that we can answer your questions.

 

  

  

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