--- title: FAQs | ZONE DE TEST description: FAQs --- [Skip to content](https://knowledge.shippingbo.com/base-de-connaissance-en/faqs#main-content) - [English](https://knowledge.shippingbo.com/base-de-connaissance-en/faqs) - [Español](https://knowledge.shippingbo.com/base-de-connaissance-es/errores-frecuentes) - [Français](https://knowledge.shippingbo.com/base-de-connaissance/erreurs-fréquentes-comment-les-éviter) English Show submenu for translations [Centre d'aide Shippingbo](https://support.shippingbo.com/tickets) ![bleu et gris\_Sigle+logo SBO (4)](https://knowledge.shippingbo.com/hs-fs/hubfs/Photo%20Marie/bleu%20et%20gris_Sigle+logo%20SBO%20(4).png?width=210&height=40&name=bleu%20et%20gris_Sigle+logo%20SBO%20(4).png) Open main navigation Close main navigation - - [English](https://knowledge.shippingbo.com/base-de-connaissance-en/faqs) - [Español](https://knowledge.shippingbo.com/base-de-connaissance-es/errores-frecuentes) - [Français](https://knowledge.shippingbo.com/base-de-connaissance/erreurs-fréquentes-comment-les-éviter) English Show submenu for translations - [Centre d'aide Shippingbo](https://support.shippingbo.com/tickets) CECI EST LA ZONE DE TEST - How can we help you? - There are no suggestions because the search field is empty. 1. [ZONE DE TEST](https://knowledge.shippingbo.com/base-de-connaissance-en) 2. [FAQs](https://knowledge.shippingbo.com/base-de-connaissance-en/faqs) # FAQs - [New Shippingbo pricing structure](https://knowledge.shippingbo.com/base-de-connaissance-en/new-shippingbo-pricing-structure) ## FAQs - user management - [HOW TO CHANGE OR DELETE A USER IN SHIPPINGBO?](https://knowledge.shippingbo.com/base-de-connaissance-en/how-to-change-or-delete-a-user-in-shippingbo) - [UNABLE TO ACCESS SHIPPINGBO: PAGE WITH AN EYE](https://knowledge.shippingbo.com/base-de-connaissance-en/unable-to-access-shippingbo-page-with-an-eye) ## FAQs - Label error at creation - [SHOWROOMPRIVÉ: ERROR WHEN GENERATING A LABEL](https://knowledge.shippingbo.com/base-de-connaissance-en/showroompriv%C3%A9-error-when-generating-a-label) - [ERROR WHEN GENERATING THE LABEL: "THE PARCEL INFORMATION CONTAINS ERRORS"](https://knowledge.shippingbo.com/base-de-connaissance-en/https/knowledge.shippingbo.com/error-when-generating-the-label-the-parcel-information-contains-errors) - [ERROR WHEN PRINTING A LABEL WITH MAC](https://knowledge.shippingbo.com/base-de-connaissance-en/error-when-printing-a-label-with-mac) - [ERROR WHEN GENERATING THE LABEL FOR AN ORDER WITH CN23: "THE TOTAL SHIPPING COST AMOUNT HAS NOT BEEN TRANSMITTED"](https://knowledge.shippingbo.com/base-de-connaissance-en/https/knowledge.shippingbo.com/error-when-generating-the-label-for-an-order-with-cn23-the-total-shipping-cost-amount-has-not-been-transmitted) - [TOOPOST ERROR WHEN GENERATING THE LABEL: INSURANCE IS NOT ALLOWED BY THIS OPTION](https://knowledge.shippingbo.com/base-de-connaissance-en/toopost-error-when-generating-the-label-insurance-is-not-allowed-by-this-option) - [AMAZON SHIPPING: ERROR WHEN GENERATING THE LABEL "DOES NOT MEET PROMISED DELIVERY DATE"](https://knowledge.shippingbo.com/base-de-connaissance-en/https/knowledge.shippingbo.com/amazon-shipping-error-when-generating-the-label-does-not-meet-promised-delivery-date) - [GLS: ERROR WHEN GENERATING A LABEL "THE MOBILE FIELD IS INVALID OR MISSING"](https://knowledge.shippingbo.com/base-de-connaissance-en/https/knowledge.shippingbo.com/gls-error-when-generating-a-label-the-mobile-field-is-invalid-or-missing) - [DELIVENGO: ERROR WHEN CREATING THE SHIPMENT](https://knowledge.shippingbo.com/base-de-connaissance-en/delivengo-error-when-creating-the-shipment) - [DPD CLASSIC: ERROR PARCEL SHOP DELIVERY SERVICE IS DENIED](https://knowledge.shippingbo.com/base-de-connaissance-en/dpd-classic-error-parcel-shop-delivery-service-is-denied) - [DPD: ERROR WHEN GENERATING A LABEL: SERVICE NOT EXPORTABLE](https://knowledge.shippingbo.com/base-de-connaissance-en/dpd-error-when-generating-a-label-service-not-exportable) - [COLISSIMO OR DPD: ERROR WHEN GENERATING THE RETURN LABEL](https://knowledge.shippingbo.com/base-de-connaissance-en/colissimo-or-dpd-error-when-generating-the-return-label) - [MONDIAL RELAY: ERROR WHEN GENERATING A RETURN LABEL: INVALID COLLECTION METHOD](https://knowledge.shippingbo.com/base-de-connaissance-en/mondial-relay-error-when-generating-a-return-label-invalid-collection-method) - [COLISSIMO: ERROR WHEN GENERATING A LABEL: "THE NUMBER OF ITEMS EXCEEDS THE MAXIMUM"](https://knowledge.shippingbo.com/base-de-connaissance-en/https/knowledge.shippingbo.com/colissimo-error-when-generating-a-label-the-number-of-items-exceeds-the-maximum) - [COLIS PRIVÉ: ERROR WHEN GENERATING A LABEL (ZONES OFFER)](https://knowledge.shippingbo.com/base-de-connaissance-en/colis-priv%C3%A9-error-when-generating-a-label-zones-offer) - [COLIS PRIVE ERROR: ⚠️ Authentication error (code -2)](https://knowledge.shippingbo.com/base-de-connaissance-en/colis-prive-error-%EF%B8%8F-authentication-error-code-2) - [DPD: LABEL GENERATION ERROR: "INVALID PAYLOAD - MUST BE FILLED"](https://knowledge.shippingbo.com/base-de-connaissance-en/https/knowledge.shippingbo.com/dpd-label-generation-error-invalid-payload-must-be-filled) - [DPD: ERROR WHEN GENERATING A LABEL: INVALID SHIPPER CENTER NUMBER](https://knowledge.shippingbo.com/base-de-connaissance-en/dpd-error-when-generating-a-label-invalid-shipper-center-number) - [MONDIAL RELAY: Error "Invalid delivery country"](https://knowledge.shippingbo.com/base-de-connaissance-en/https/knowledge.shippingbo.com/mondial-relay-error-invalid-delivery-country) - [FEDEX: ERROR WHEN GENERATING A LABEL: INVALID CUSTOMS VALUE](https://knowledge.shippingbo.com/base-de-connaissance-en/fedex-error-when-generating-a-label-invalid-customs-value) - [CHRONOPOST: ERROR "THE GEOPOST SERVICE CODE WAS NOT FOUND"](https://knowledge.shippingbo.com/base-de-connaissance-en/https/knowledge.shippingbo.com/chronopost-error-the-geopost-service-code-was-not-found) - [AMAZON SHIPPING: ERROR WHEN GENERATING A LABEL "NO AMAZON MERCHANT SERVICE IS AVAILABLE"](https://knowledge.shippingbo.com/base-de-connaissance-en/https/knowledge.shippingbo.com/amazon-shipping-error-when-generating-a-label-no-amazon-merchant-service-is-available) - [TNT: "VALID IS 12 CHARACTERS" ERROR](https://knowledge.shippingbo.com/base-de-connaissance-en/https/knowledge.shippingbo.com/tnt-valid-is-12-characters-error) - [DHL: ERROR "ADDRESS STREET LINE 3"](https://knowledge.shippingbo.com/base-de-connaissance-en/https/knowledge.shippingbo.com/dhl-error-address-street-line-3) - [MONDIAL RELAY: ERROR WHEN GENERATING A LABEL: THE SENDER OR RECIPIENT NAME IS INVALID](https://knowledge.shippingbo.com/base-de-connaissance-en/mondial-relay-error-when-generating-a-label-the-sender-or-recipient-name-is-invalid) - [ERROR WHEN GENERATING A FEDEX LABEL: THE COMMERCIAL\_INVOICE REQUIRES AN ELECTRONIC LETTER\_HEAD"](https://knowledge.shippingbo.com/base-de-connaissance-en/https/knowledge.shippingbo.com/error-when-generating-a-fedex-label-the-commercial_invoice-requires-an-electronic-letter_head) - [I CAN'T GENERATE A LABEL](https://knowledge.shippingbo.com/base-de-connaissance-en/i-cant-generate-a-label) - [AMAZON SHIPPING: ERROR WHEN GENERATING A LABEL "THE PURCHASE REQUEST PARAMETERS ARE NOT VALID"](https://knowledge.shippingbo.com/base-de-connaissance-en/https/knowledge.shippingbo.com/amazon-shipping-error-when-generating-a-label-the-purchase-request-parameters-are-not-valid) - [DHL: ERROR "NONE OF YOUR SERVICES IS AMONG THE POSSIBLE SERVICES"](https://knowledge.shippingbo.com/base-de-connaissance-en/https/knowledge.shippingbo.com/dhl-error-none-of-your-services-is-among-the-possible-services) - [COLISSIMO: ERROR WHEN GENERATING A LABEL FOLLOWING CHANGES TO YOUR ACCOUNT](https://knowledge.shippingbo.com/base-de-connaissance-en/colissimo-error-when-generating-a-label-following-changes-to-your-account) - [DPD: ERROR WHEN GENERATING THE RETURN LABEL: "THIS CARRIER HAS NOT BEEN FULLY CONFIGURED"](https://knowledge.shippingbo.com/base-de-connaissance-en/https/knowledge.shippingbo.com/dpd-error-when-generating-the-return-label-this-carrier-has-not-been-fully-configured) - [ERROR WHEN GENERATING THE LABEL: THE SELECTED CARRIER IS NOT ALLOWED TO CREATE SHIPMENTS](https://knowledge.shippingbo.com/base-de-connaissance-en/error-when-generating-the-label-the-selected-carrier-is-not-allowed-to-create-shipments) - [ERROR WHEN GENERATING THE LABEL: THE CARRIER OFFER DOES NOT PROVIDE THIS SERVICE](https://knowledge.shippingbo.com/base-de-connaissance-en/error-when-generating-the-label-the-carrier-offer-does-not-provide-this-service) - [CHRONOPOST: "INVALID ACCOUNT OR PASSWORD" OR "33-INVALID ACCESS-INVALID DATA ERROR" ERROR](https://knowledge.shippingbo.com/base-de-connaissance-en/https/knowledge.shippingbo.com/chronopost-invalid-account-or-password-or-33-invalid-access-invalid-data-error-error) - [GLS: ERROR WHEN GENERATING A LABEL "THE EMAIL FIELD IS INVALID OR MISSING"](https://knowledge.shippingbo.com/base-de-connaissance-en/https/knowledge.shippingbo.com/gls-error-when-generating-a-label-the-email-field-is-invalid-or-missing) - [TNT: ERROR WHEN GENERATING A LABEL: "WITHOUT SATURDAY DELIVERY"](https://knowledge.shippingbo.com/base-de-connaissance-en/https/knowledge.shippingbo.com/tnt-error-when-generating-a-label-without-saturday-delivery) - [COLISSIMO: ERROR WHEN GENERATING A DDP LABEL: "SERVICE NOT AUTHORIZED FOR THIS PRODUCT"](https://knowledge.shippingbo.com/base-de-connaissance-en/https/knowledge.shippingbo.com/colissimo-error-when-generating-a-ddp-label-service-not-authorized-for-this-product) See less ▼ ## FAQs - Product management - [IF A SKU IS UNRECOGNIZED / UNMAPPED, IS IT POSSIBLE TO MAP ON THE EAN?](https://knowledge.shippingbo.com/base-de-connaissance-en/if-a-sku-is-unrecognized-unmapped-is-it-possible-to-map-on-the-ean) - [MANUAL CREATION OF PRODUCTS IN THE SHARED CATALOG: "PRODUCT MUST BE FILLED IN"](https://knowledge.shippingbo.com/base-de-connaissance-en/https/knowledge.shippingbo.com/manual-creation-of-products-in-the-shared-catalog-product-must-be-filled-in) - [PRODUCT HISTORY: "SUPPLIER PRODUCT CONTRACT DELETION"](https://knowledge.shippingbo.com/base-de-connaissance-en/https/knowledge.shippingbo.com/product-history-supplier-product-contract-deletion) - [HOW TO BULK IMPORT THE COUNTRY OF ORIGIN OF PRODUCTS?](https://knowledge.shippingbo.com/base-de-connaissance-en/how-to-bulk-import-the-country-of-origin-of-products) - [HOW TO FIND THE INFORMATION OF SHIPPED PRODUCTS?](https://knowledge.shippingbo.com/base-de-connaissance-en/how-to-find-the-information-of-shipped-products) ## FAQs - Orders management - [ERROR IN ORDERS: "THE ORDER CREATION DATE SEEMS INCORRECT"](https://knowledge.shippingbo.com/base-de-connaissance-en/https/knowledge.shippingbo.com/error-in-orders-the-order-creation-date-seems-incorrect) - [DOES A DUPLICATED ORDER ALWAYS HAVE A LINK TO THE INITIAL ORDER AND THE SALES SOURCE?](https://knowledge.shippingbo.com/base-de-connaissance-en/does-a-duplicated-order-always-have-a-link-to-the-initial-order-and-the-sales-source) - [ERROR MESSAGE WHEN CLOSING A MULTI-PARCEL ORDER](https://knowledge.shippingbo.com/base-de-connaissance-en/error-message-when-closing-a-multi-parcel-order) - [MESSAGE IN ORDERS: "1 PARCEL HAS BEEN CANCELED"](https://knowledge.shippingbo.com/base-de-connaissance-en/https/knowledge.shippingbo.com/message-in-orders-1-parcel-has-been-canceled) - [THE ORDER WAS SHIPPED IN AN UNUSUAL WAY WITHOUT STOCK DECREMENTATION](https://knowledge.shippingbo.com/base-de-connaissance-en/the-order-was-shipped-in-an-unusual-way-without-stock-decrementation) - [ORDER NOT SENT TO LOGISTICS: NO CARRIER FOUND](https://knowledge.shippingbo.com/base-de-connaissance-en/order-not-sent-to-logistics-no-carrier-found) - [ERROR MESSAGE IN A RAKUTEN / PRICEMINISTER ORDER](https://knowledge.shippingbo.com/base-de-connaissance-en/error-message-in-a-rakuten-priceminister-order) - [ERROR IN A COLISSIMO ORDER TO THE DOM-TOM: DEMATERIALIZED DOCUMENT CANNOT BE UPLOAD ON COLISSIMO](https://knowledge.shippingbo.com/base-de-connaissance-en/error-in-a-colissimo-order-to-the-dom-tom-dematerialized-document-cannot-be-upload-on-colissimo) - [ORDER IN ERROR: NO SUPPLIER OR NO SUPPLIER WITH THE REQUIRED STOCK WAS FOUND](https://knowledge.shippingbo.com/base-de-connaissance-en/order-in-error-no-supplier-or-no-supplier-with-the-required-stock-was-found) See less ▼ ## FAQs - File Management - [HOW TO FIND OUT THE PREPARER OF EACH SHIPMENT FROM THE SHIPMENTS EXPORT?](https://knowledge.shippingbo.com/base-de-connaissance-en/how-to-find-out-the-preparer-of-each-shipment-from-the-shipments-export) - [ERROR WHEN IMPORTING A CSV FILE: THE UPLOADED FILE IS NOT A VALID CSV](https://knowledge.shippingbo.com/base-de-connaissance-en/error-when-importing-a-csv-file-the-uploaded-file-is-not-a-valid-csv) - [SCHEDULED EXPORT: WHAT HAPPENS IF THE FILE IS EMPTY?](https://knowledge.shippingbo.com/base-de-connaissance-en/scheduled-export-what-happens-if-the-file-is-empty) - [GET A STOCK MOVEMENT HISTORY](https://knowledge.shippingbo.com/base-de-connaissance-en/get-a-stock-movement-history) - [ERROR DURING A FILE IMPORT: "LOCATION ALREADY OCCUPIED"](https://knowledge.shippingbo.com/base-de-connaissance-en/https/knowledge.shippingbo.com/error-during-a-file-import-location-already-occupied) ## FAQs - errors linked to the stock (advanced warehouse) - [WHY DO I HAVE PICKING STOCK WHEN MY ORDER HAS BEEN SHIPPED?](https://knowledge.shippingbo.com/base-de-connaissance-en/why-do-i-have-picking-stock-when-my-order-has-been-shipped) - [WHEN SHOULD I USE THE RESTOCKING FEATURE ON THE PDA](https://knowledge.shippingbo.com/base-de-connaissance-en/when-should-i-use-the-restocking-feature-on-the-pda) ## FAQs - Order Preparation - [SOME PRODUCTS DO NOT APPEAR IN THE "CREATE A RETURN ORDER" WINDOW](https://knowledge.shippingbo.com/base-de-connaissance-en/https/knowledge.shippingbo.com/some-products-do-not-appear-in-the-create-a-return-order-window) - [REMOVE AN ORDER FROM A PREPARATION SESSION](https://knowledge.shippingbo.com/base-de-connaissance-en/remove-an-order-from-a-preparation-session) - [PICK AND PRINT ISSUE: UNABLE TO PRINT THE LABEL](https://knowledge.shippingbo.com/base-de-connaissance-en/pick-and-print-issue-unable-to-print-the-label) - [PDA PICKING: THE RIGHT PRODUCT IS NOT SCANNED](https://knowledge.shippingbo.com/base-de-connaissance-en/pda-picking-the-right-product-is-not-scanned) - [ERROR WHEN GENERATING A PREPARATION SLIP FOR AN ORDER](https://knowledge.shippingbo.com/base-de-connaissance-en/error-when-generating-a-preparation-slip-for-an-order) ## FAQs - Sales channels errors - [WOOCOMMERCE ORDERS: THE SUM OF TOTAL TAXES + SHIPPING COSTS APPEARS IN THE "SHIPPING COSTS" FIELD](https://knowledge.shippingbo.com/base-de-connaissance-en/https/knowledge.shippingbo.com/woocommerce-orders-the-sum-of-total-taxes-shipping-costs-appears-in-the-shipping-costs-field) - [SELF-SERVICE - ERROR WHEN CONNECTING A SHOPIFY: "SORRY, THIS SHOP IS CURRENTLY UNAVAILABLE"](https://knowledge.shippingbo.com/base-de-connaissance-en/https/knowledge.shippingbo.com/self-service-error-when-connecting-a-shopify-sorry-this-shop-is-currently-unavailable) - [DATA RETRIEVAL BY YOUR SERVICE IS TEMPORARILY UNAVAILABLE](https://knowledge.shippingbo.com/base-de-connaissance-en/data-retrieval-by-your-service-is-temporarily-unavailable) - [FOR CONNECTORS WITH THE CARRIERS HEPPNER AND MAZET (GS1)](https://knowledge.shippingbo.com/base-de-connaissance-en/for-connectors-with-the-carriers-heppner-and-mazet-gs1) - [PRESTASHOP ERROR: "TIME OUT CONNECTING TO SERVER"](https://knowledge.shippingbo.com/base-de-connaissance-en/https/knowledge.shippingbo.com/prestashop-error-time-out-connecting-to-server) - [I CAN'T CONNECT AN EXTERNAL SERVICE; "ERROR WHILE UPDATING DATA. START BY CHECKING YOUR ACCESS"](https://knowledge.shippingbo.com/base-de-connaissance-en/https/knowledge.shippingbo.com/i-cant-connect-an-external-service-error-while-updating-data.-start-by-checking-your-access) See less ▼ ## FAQs - Notification Management - [ERROR WHEN CONFIGURING EMAILS: "PLEASE CHECK THAT THE SMTP CONFIGURATION IS CORRECT"](https://knowledge.shippingbo.com/base-de-connaissance-en/https/knowledge.shippingbo.com/error-when-configuring-emails-please-check-that-the-smtp-configuration-is-correct) ## FAQs - Shipping Management - [ERROR IN THE DIMENSIONS SENT TO THE CARRIER](https://knowledge.shippingbo.com/base-de-connaissance-en/error-in-the-dimensions-sent-to-the-carrier) ## FAQs - Multi-Shippingbo - [LOGISTICS PROVIDER: ACTIVATE OR DEACTIVATE A SELLER ON YOUR ACCOUNT](https://knowledge.shippingbo.com/base-de-connaissance-en/logistics-provider-activate-or-deactivate-a-seller-on-your-account) ## FAQs - Supply capsule errors - [ERROR WHEN CREATING AN EXPECTED RECEIPT BY FILE IMPORT](https://knowledge.shippingbo.com/base-de-connaissance-en/error-when-creating-an-expected-receipt-by-file-import) ## FAQs - Printing server error - [ERROR: A JAVA EXCEPTION HAS OCCURED](https://knowledge.shippingbo.com/base-de-connaissance-en/error-a-java-exception-has-occured) ## FAQs - Shippingbo Invoice - [Generate old invoices on Shippingbo](https://knowledge.shippingbo.com/base-de-connaissance-en/generate-old-invoices-on-shippingbo) - [The 8 preparation methods](https://knowledge.shippingbo.com/base-de-connaissance-en/the-8-preparation-methods#main-content) - [Preparation with paper packing slip](https://knowledge.shippingbo.com/base-de-connaissance-en/the-8-preparation-methods#preparation-with-paper-packing-slip) - [Labels and list](https://knowledge.shippingbo.com/base-de-connaissance-en/the-8-preparation-methods#labels-and-list) - [Picking global + Apiary dispatch](https://knowledge.shippingbo.com/base-de-connaissance-en/the-8-preparation-methods#picking-global-apiary-dispatch) - [Mobile apiary](https://knowledge.shippingbo.com/base-de-connaissance-en/the-8-preparation-methods#mobile-apiary) - [Label only](https://knowledge.shippingbo.com/base-de-connaissance-en/the-8-preparation-methods#label-only) - [Shipping Worldwide](https://knowledge.shippingbo.com/base-de-connaissance-en/shipping-worldwide) - [FAQs](https://knowledge.shippingbo.com/base-de-connaissance-en/faqs#main-content) - [FAQs - user management](https://knowledge.shippingbo.com/base-de-connaissance-en/faqs#faqs-user-management) - [FAQs - Label error at creation](https://knowledge.shippingbo.com/base-de-connaissance-en/faqs#faqs-label-error-at-creation) - [FAQs - Product management](https://knowledge.shippingbo.com/base-de-connaissance-en/faqs#faqs-product-management) - [FAQs - Orders management](https://knowledge.shippingbo.com/base-de-connaissance-en/faqs#faqs-orders-management) - [FAQs - File Management](https://knowledge.shippingbo.com/base-de-connaissance-en/faqs#faqs-file-management) - [FAQs - errors linked to the stock (advanced warehouse)](https://knowledge.shippingbo.com/base-de-connaissance-en/faqs#faqs-errors-linked-to-the-stock-advanced-warehouse) - [FAQs - Order Preparation](https://knowledge.shippingbo.com/base-de-connaissance-en/faqs#faqs-order-preparation) - [FAQs - Sales channels errors](https://knowledge.shippingbo.com/base-de-connaissance-en/faqs#faqs-sales-channels-errors) - [FAQs - Notification Management](https://knowledge.shippingbo.com/base-de-connaissance-en/faqs#faqs-notification-management) - [FAQs - Shipping Management](https://knowledge.shippingbo.com/base-de-connaissance-en/faqs#faqs-shipping-management) - [FAQs - Multi-Shippingbo](https://knowledge.shippingbo.com/base-de-connaissance-en/faqs#faqs-multi-shippingbo) - [FAQs - Supply capsule errors](https://knowledge.shippingbo.com/base-de-connaissance-en/faqs#faqs-supply-capsule-errors) - [FAQs - Printing server error](https://knowledge.shippingbo.com/base-de-connaissance-en/faqs#faqs-printing-server-error) - [FAQs - Shippingbo Invoice](https://knowledge.shippingbo.com/base-de-connaissance-en/faqs#faqs-shippingbo-invoice) - [Settings](https://knowledge.shippingbo.com/base-de-connaissance-en/settings#main-content) - [File management](https://knowledge.shippingbo.com/base-de-connaissance-en/settings#file-management) - [User management](https://knowledge.shippingbo.com/base-de-connaissance-en/settings#user-management) - [Orders](https://knowledge.shippingbo.com/base-de-connaissance-en/orders#main-content) - [Order splitting](https://knowledge.shippingbo.com/base-de-connaissance-en/orders#order-splitting) - [Preparation](https://knowledge.shippingbo.com/base-de-connaissance-en/preparation#main-content) - [Apiary](https://knowledge.shippingbo.com/base-de-connaissance-en/preparation#apiary) - [Devices : Printers, PDA](https://knowledge.shippingbo.com/base-de-connaissance-en/preparation#devices-printers-pda) - [Palletisation](https://knowledge.shippingbo.com/base-de-connaissance-en/preparation#palletisation) - [Order return](https://knowledge.shippingbo.com/base-de-connaissance-en/order-return#main-content) - [Order return management](https://knowledge.shippingbo.com/base-de-connaissance-en/order-return#order-return-management) - [Reception](https://knowledge.shippingbo.com/base-de-connaissance-en/reception#main-content) - [Supply capsule](https://knowledge.shippingbo.com/base-de-connaissance-en/reception#supply-capsule) - [Stock](https://knowledge.shippingbo.com/base-de-connaissance-en/stock#main-content) - [Available Stock](https://knowledge.shippingbo.com/base-de-connaissance-en/stock#available-stock) - [Restocking of returned products](https://knowledge.shippingbo.com/base-de-connaissance-en/stock#restocking-of-returned-products) - [Slot Management](https://knowledge.shippingbo.com/base-de-connaissance-en/stock#slot-management) - [Mapping](https://knowledge.shippingbo.com/base-de-connaissance-en/mapping#main-content) - [Warehouse mapping](https://knowledge.shippingbo.com/base-de-connaissance-en/mapping#warehouse-mapping) - [Shipping carrier mapping](https://knowledge.shippingbo.com/base-de-connaissance-en/mapping#shipping-carrier-mapping) - [MultiShippingbo](https://knowledge.shippingbo.com/base-de-connaissance-en/multishippingbo#main-content) - [MultiShippingbo](https://knowledge.shippingbo.com/base-de-connaissance-en/multishippingbo#multishippingbo) - [Sales Channels](https://knowledge.shippingbo.com/base-de-connaissance-en/sales-channels#main-content) - [Settings](https://knowledge.shippingbo.com/base-de-connaissance-en/sales-channels#settings) - [Specific cases regarding certain sales channels](https://knowledge.shippingbo.com/base-de-connaissance-en/sales-channels#specific-cases-regarding-certain-sales-channels) - [Transport contracts](https://knowledge.shippingbo.com/base-de-connaissance-en/transport-contracts#main-content) - [Self-service carriers](https://knowledge.shippingbo.com/base-de-connaissance-en/transport-contracts#self-service-carriers) - [Insurance provider](https://knowledge.shippingbo.com/base-de-connaissance-en/transport-contracts#insurance-provider) [![bleu et gris\_Sigle+logo SBO (2)](https://knowledge.shippingbo.com/hs-fs/hubfs/bleu%20et%20gris_Sigle+logo%20SBO%20(2).png?width=210&height=40&name=bleu%20et%20gris_Sigle+logo%20SBO%20(2).png "bleu et gris_Sigle+logo SBO (2)")](http://shippingbo.com)