---
title: "CHRONOPOST: \"INVALID ACCOUNT OR PASSWORD\" OR \"33-INVALID ACCESS-INVALID DATA ERROR\" ERROR"
description: "CHRONOPOST: \"INVALID ACCOUNT OR PASSWORD\" OR \"33-INVALID ACCESS-INVALID DATA ERROR\" ERROR"
---

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October 30, 2026

# CHRONOPOST: "INVALID ACCOUNT OR PASSWORD" OR "33-INVALID ACCESS-INVALID DATA ERROR" ERROR

You are trying to generate a Chronopost label but you receive the following error message: 

 

***"095784. Chronopost response: 1500-invalid account or password-Unknown Error"***

or this error message:

***"33-Invalid access-Invalid data error. At least one field is not formatted correctly."***

 

This error indicates that the Chronotrace password entered in your label account in Shippingbo is not the correct one for this account number. 

 

**Solution:** first contact your account manager at Chronopost to have your Chronotrace password confirmed, then send it to Shippingbo support so that we can correct it in the interface. 

 

**📢 Warning:** 

 This is not the password of your Chronopost account, but the  **Chronotrace password.**

 

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