---
title: I CAN'T GENERATE A LABEL
description: I CAN'T GENERATE A LABEL
---

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October 25, 2026

# I CAN'T GENERATE A LABEL

You try to generate a label from the corresponding button on the order page or from the Generate a label tab, but nothing happens when you click on it, or when you enter the order reference and press ENTER. 

 

This is probably because **the order is empty**, meaning it **contains no products**, or because the ordered products have, for some reason, a quantity **equal to 0**.

If an order is empty, meaning it has no quantity in its order lines, it will not be possible to generate a label. 

 

✅**Solution:**

Go to the order (it must have the "To prepare" status) and enter **a quantity**.

 

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Feel free to write to us [here](https://support.shippingbo.com/?hsLang=en) so that we can answer your questions.

 

 

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