---
title: IF A SKU IS UNRECOGNIZED / UNMAPPED, IS IT POSSIBLE TO MAP ON THE EAN?
description: IF A SKU IS UNRECOGNIZED / UNMAPPED, IS IT POSSIBLE TO MAP ON THE EAN?
---

[Skip to content](https://knowledge.shippingbo.com/base-de-connaissance-en/if-a-sku-is-unrecognized-unmapped-is-it-possible-to-map-on-the-ean#main-content)

- [English](https://knowledge.shippingbo.com/base-de-connaissance-en/if-a-sku-is-unrecognized-unmapped-is-it-possible-to-map-on-the-ean)
- [Français](https://knowledge.shippingbo.com/base-de-connaissance/en-cas-de-sku-non-reconnu-/-non-mappé-est-il-possible-de-mapper-sur-lean)

English

Show submenu for translations

[Centre d'aide Shippingbo](https://support.shippingbo.com/tickets?hsLang=en)

![bleu et gris\_Sigle+logo SBO (4)](https://knowledge.shippingbo.com/hs-fs/hubfs/Photo%20Marie/bleu%20et%20gris_Sigle+logo%20SBO%20(4).png?width=210&height=40&name=bleu%20et%20gris_Sigle+logo%20SBO%20(4).png)

Open main navigation

Close main navigation

- - [English](https://knowledge.shippingbo.com/base-de-connaissance-en/if-a-sku-is-unrecognized-unmapped-is-it-possible-to-map-on-the-ean)
    - [Français](https://knowledge.shippingbo.com/base-de-connaissance/en-cas-de-sku-non-reconnu-/-non-mappé-est-il-possible-de-mapper-sur-lean)

  English
  
  Show submenu for translations
- [Centre d'aide Shippingbo](https://support.shippingbo.com/tickets)

 CECI EST LA ZONE DE TEST - How can we help you?

- There are no suggestions because the search field is empty.

1. [ZONE DE TEST](https://knowledge.shippingbo.com/base-de-connaissance-en?hsLang=en)
2. [FAQs](https://knowledge.shippingbo.com/base-de-connaissance-en/faqs?hsLang=en)
3. [FAQs - Product management](https://knowledge.shippingbo.com/base-de-connaissance-en/faqs?hsLang=en#faqs-product-management)

October 30, 2026

# IF A SKU IS UNRECOGNIZED / UNMAPPED, IS IT POSSIBLE TO MAP ON THE EAN?

You have one or more orders in error because the SKU sent by the sales source is not known to Shippingbo. 

 

The EAN, however, is known, and you want to use it to map the order lines instead of the SKU. 

 

It is entirely possible to prioritize the EAN for order line mapping in case of a wrong or incorrect SKU; however, this is not automatic behavior.  

 

**✅Solution** **:**

To enable this behavior, go to **Configurations** -\> **Logistics** -\> **Product management** and check the following option: 

![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Jul-02-2025-07-18-24-7584-AM.png?width=1894&height=789&name=image-png-Jul-02-2025-07-18-24-7584-AM.png)

Note that this is compatible with the Multi-EAN feature.

 

#### Contact us 📬:

 Questions about this feature?

 Feel free to write to us  [here](https://support.shippingbo.com/?hsLang=en)so that we can answer your questions.

  

  

[![bleu et gris\_Sigle+logo SBO (2)](https://knowledge.shippingbo.com/hs-fs/hubfs/bleu%20et%20gris_Sigle+logo%20SBO%20(2).png?width=210&height=40&name=bleu%20et%20gris_Sigle+logo%20SBO%20(2).png "bleu et gris_Sigle+logo SBO (2)")](http://shippingbo.com)