--- title: MANAGE MULTI-ACCOUNT USERS ON SHIPPINGBO description: "The \"Multi-account users\" feature allows a user to switch between several Shippingbo accounts without having to log out and log back in. This makes multi-account management within a single company easier." --- [Skip to content](https://knowledge.shippingbo.com/base-de-connaissance-en/manage-multi-account-users-on-shippingbo#main-content) - [English](https://knowledge.shippingbo.com/base-de-connaissance-en/manage-multi-account-users-on-shippingbo) - [Français](https://knowledge.shippingbo.com/base-de-connaissance/gérer-les-utilisateurs-multi-comptes-sur-shippingbo) English Show submenu for translations [Centre d'aide Shippingbo](https://support.shippingbo.com/tickets?hsLang=en) ![bleu et gris\_Sigle+logo SBO (4)](https://knowledge.shippingbo.com/hs-fs/hubfs/Photo%20Marie/bleu%20et%20gris_Sigle+logo%20SBO%20(4).png?width=210&height=40&name=bleu%20et%20gris_Sigle+logo%20SBO%20(4).png) Open main navigation Close main navigation - - [English](https://knowledge.shippingbo.com/base-de-connaissance-en/manage-multi-account-users-on-shippingbo) - [Français](https://knowledge.shippingbo.com/base-de-connaissance/gérer-les-utilisateurs-multi-comptes-sur-shippingbo) English Show submenu for translations - [Centre d'aide Shippingbo](https://support.shippingbo.com/tickets) CECI EST LA ZONE DE TEST - How can we help you? - There are no suggestions because the search field is empty. 1. [ZONE DE TEST](https://knowledge.shippingbo.com/base-de-connaissance-en?hsLang=en) 2. [Settings](https://knowledge.shippingbo.com/base-de-connaissance-en/settings?hsLang=en) 3. [User management](https://knowledge.shippingbo.com/base-de-connaissance-en/settings?hsLang=en#user-management) October 30, 2026 # MANAGE MULTI-ACCOUNT USERS ON SHIPPINGBO ## The "Multi-account users" feature allows a user to switch between several Shippingbo accounts without having to log out and log back in. This makes multi-account management within a single company easier.   ### **Benefits of the feature ✨** - **Time savings:** Simplified access to several accounts without logging in again. - **Improved productivity:** Smooth navigation between accounts. - **Centralized access:** A single user can manage several entities.   ### 1. Prerequisites - This feature must be enabled by Shippingbo support. You can ask them to enable it [here](https://support.shippingbo.com/?hsLang=en). - The logged-in user must have the option ***Can manage users*** checked in order to add and manage users within their authorized scope (depending on their role(s)). ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Oct-07-2026-11-21-54-4720-AM.png?width=451&height=220&name=image-png-Oct-07-2026-11-21-54-4720-AM.png) - The logged-in user must also have the option ***Can manage accounts*** in order to manage users and access across all the accounts of a multi-account organization. ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Oct-07-2026-11-22-28-8575-AM.png?width=451&height=220&name=image-png-Oct-07-2026-11-22-28-8575-AM.png)   ### 2. How does multi-account user management work? #### 2.1 Access user management - When logged in as a user with rights on **User management**, go to the menu at the top right and click on **User management:** **![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Mar-31-2025-12-01-13-6686-PM.png?width=331&height=292&name=image-png-Mar-31-2025-12-01-13-6686-PM.png)** - Here, you can:  - View users restricted by IP address - Add a user - Search for an existing user ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Mar-31-2025-12-11-51-0455-PM.png?width=635&height=251&name=image-png-Mar-31-2025-12-11-51-0455-PM.png) #### 2.2 Edit the access of the user concerned - Open the user's details:  ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Mar-31-2025-12-20-21-5724-PM.png?width=321&height=103&name=image-png-Mar-31-2025-12-20-21-5724-PM.png) ➡️ The main (billing) account is indicated by a star. - In the **Account access** section, click on the pencil on the right and check the accessible accounts. ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Mar-31-2025-12-23-40-6085-PM.png?width=592&height=216&name=image-png-Mar-31-2025-12-23-40-6085-PM.png)   #### 3.3 Assign user roles in Shippingbo To find out how to add or remove roles, see our dedicated tutorial: **[CREATE SHIPPINGBO USERS](https://knowledge.shippingbo.com/creer-des-utilisateurs-shippingbo?hsLang=en)**. **💬 Good to know:** The assigned roles are identical across all of a user's Shippingbo accounts. It is not possible to define different roles depending on the account.     ### 4. Switch Shippingbo account - Open the menu at the top right and click on **Switch account:** **![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Mar-31-2025-12-35-56-4936-PM.png?width=393&height=337&name=image-png-Mar-31-2025-12-35-56-4936-PM.png)** - Select the account you want to log in to, then click on **Continue**: **![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Aug-13-2026-10-35-07-8479-AM.png?width=247&height=464&name=image-png-Aug-13-2026-10-35-07-8479-AM.png)** ➡️ The search bar makes it easier to identify the user account you want to log in to. - You are now logged in to the selected account.   ### 5. Billing management for multi-account users - A multi-account user incurs an additional charge of **€20** on top of the **€20** already billed. - A user with access to at least **two accounts** will therefore be billed **€40 per month**. 💠 **Note:** - The free users included in your pack can be single-account or multi-account at no extra cost. - If the total number of users exceeds the quota included in the pack, **the multi-account user will be billed first (€40).** - Only users authorized to manage users can see the billing details in **Configurations -\> Accounts**.     **⚒️ Framework and responsibilities:**  Before fully using the feature described in this tutorial, we strongly recommend running **a test phase** with your own settings to check that the result matches your expectations. As the customer remains **fully responsible** for the actions carried out in the Shippingbo account, these tests are essential to use the tool with complete peace of mind.    #### **To go further 🛫** \- [Create Shippingbo users](https://knowledge.shippingbo.com/creer-des-utilisateurs-shippingbo?hsLang=en) \- [User role access](https://knowledge.shippingbo.com/acc%C3%A8s-roles-utilisateurs?hsLang=en)   #### **FAQ ❔** [- How do I edit or delete a user in Shippingbo?](https://knowledge.shippingbo.com/comment-modifier-ou-supprimer-un-utilisateur-dans-shippingbo?hsLang=en)   #### **Contact us 📬** Questions about this feature? Feel free to write to us [here](https://support.shippingbo.com/?hsLang=en) so that we can answer your questions.   [![bleu et gris\_Sigle+logo SBO (2)](https://knowledge.shippingbo.com/hs-fs/hubfs/bleu%20et%20gris_Sigle+logo%20SBO%20(2).png?width=210&height=40&name=bleu%20et%20gris_Sigle+logo%20SBO%20(2).png "bleu et gris_Sigle+logo SBO (2)")](http://shippingbo.com)