---
title: "ORDERS NOT CLOSED IN SHOPIFY: ORDER CLOSING ERROR"
description: "ORDERS NOT CLOSED IN SHOPIFY: ORDER CLOSING ERROR"
---

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October 25, 2026

# ORDERS NOT CLOSED IN SHOPIFY: ORDER CLOSING ERROR

You have shipped one or more orders in Shippingbo, but the status is not updated in Shopify. 

 

When you open the order in Shippingbo, you see the following error message in the **Messages** tab: 

![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Mar-10-2026-03-00-04-1110-PM.png?width=670&height=118&name=image-png-Mar-10-2026-03-00-04-1110-PM.png)

 

*"Error while closing the order on your Shopify: No pending item group was found for this order, location\_id: ..."*

 

Le ***location\_id*** is the ID of the location in Shopify where the products and orders must be found so that Shippingbo can retrieve them.

The error message therefore indicates that, for the order concerned, the item(s) were not listed there. 

So, this error is sent to us by Shopify and indicates that the product(s) of the order are not in the Shopify location (location\_id) to which we send the order closing. 

 

✅**Solution:** 

The Shippingbo/Shopify connection does not allow multiple locations for a single Shopify store. The location of your Shopify store must be the one entered in the "**Shopify location ID**" field of the external service: 

**Connectors** -\> **Sales channels** -\> **Shopify** : 

![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Jul-01-2025-09-45-37-2833-AM.png?width=670&height=300&name=image-png-Jul-01-2025-09-45-37-2833-AM.png)

 

 

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