--- title: RETURNS MANAGEMENT description: Automate and optimize the processing of order returns with Shippingbo. --- [Skip to content](https://knowledge.shippingbo.com/base-de-connaissance-en/returns-management#main-content) - [English](https://knowledge.shippingbo.com/base-de-connaissance-en/returns-management) - [Français](https://knowledge.shippingbo.com/base-de-connaissance/gestion-des-retours) English Show submenu for translations [Centre d'aide Shippingbo](https://support.shippingbo.com/tickets?hsLang=en) ![bleu et gris\_Sigle+logo SBO (4)](https://knowledge.shippingbo.com/hs-fs/hubfs/Photo%20Marie/bleu%20et%20gris_Sigle+logo%20SBO%20(4).png?width=210&height=40&name=bleu%20et%20gris_Sigle+logo%20SBO%20(4).png) Open main navigation Close main navigation - - [English](https://knowledge.shippingbo.com/base-de-connaissance-en/returns-management) - [Français](https://knowledge.shippingbo.com/base-de-connaissance/gestion-des-retours) English Show submenu for translations - [Centre d'aide Shippingbo](https://support.shippingbo.com/tickets) CECI EST LA ZONE DE TEST - How can we help you? - There are no suggestions because the search field is empty. 1. [ZONE DE TEST](https://knowledge.shippingbo.com/base-de-connaissance-en?hsLang=en) 2. [Order return](https://knowledge.shippingbo.com/base-de-connaissance-en/order-return?hsLang=en) 3. [Order return management](https://knowledge.shippingbo.com/base-de-connaissance-en/order-return?hsLang=en#order-return-management) October 30, 2026 # RETURNS MANAGEMENT ## Automate and optimize the processing of order returns with Shippingbo.   ### **Benefits of the feature ✨** - **Simplified returns**: Easily generate return labels and send automated emails to your customers. - **Fast restocking**: Quickly put returned items back into your inventory thanks to centralized management. - **Optimized logistics flows**: Ensure smooth returns management while improving the customer experience.   ### 1. Prerequisites - This feature is available starting from the **Premium + pack** and must be enabled on request for each customer. To request activation, please contact our support team [here](https://support.shippingbo.com/?hsLang=en). **🚩 Special case:** If you are on the **TMS Expert+** pack, returns management is specific. ➡️ More information on this topic in the dedicated tutorial: **[RETURNS MANAGEMENT IN TMS EXPERT+](https://knowledge.shippingbo.com/gestion-des-retours-en-tms-expert?hsLang=en)**.   ### 2. How does returns management work? **Returns management** lets you generate return labels for your customers, send customized return emails, and manage the restocking of returned items. #### 2.1 Return email configuration - Go to the **Configurations** → **Notifications and labels** → **Return emails: ![](https://knowledge.shippingbo.com/hs-fs/hubfs/retour-png.png?width=670&height=144&name=retour-png.png)** - Click on **Create a configuration** to create a new email template: ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Oct-29-2024-02-38-01-9628-PM.png?width=670&height=143&name=image-png-Oct-29-2024-02-38-01-9628-PM.png) - Fill in the requested fields: - **Configuration type**: The name of the email template (displayed in the return menu). - **Subject**: The subject of the email. - **Country code**: If you create multilingual versions, specify the country codes for each language. - **Email content**: Use the following variables to customize your emails: - Shippingbo "Id" of the order - "Source" of the order - "Source reference" of the order - "Origin" of the order - "Origin reference" of the order - Tracking number of the order's shipment - Tracking URL of the carrier used to ship the order - Name of the carrier used to ship the order - First and last name of the order's delivery address - SKUs of the order's products - Shipment date *Example: If you insert the variable in the email, it will be automatically replaced by the ID of the relevant order.* - Then, click on the button at the bottom left "**Create the configuration**": ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Apr-18-2025-09-38-58-5214-AM.png?width=670&height=274&name=image-png-Apr-18-2025-09-38-58-5214-AM.png)   #### 2.2 Using return emails and printing labels - Go to the shipped order in the **Shipment** tab, then click on **return label** to print the label: ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Oct-29-2024-03-20-46-1352-PM.png?width=670&height=124&name=image-png-Oct-29-2024-03-20-46-1352-PM.png) - Choose the carrier (DPD, Colissimo, Mondial Relay, DHL) and **confirm:** **![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Apr-18-2025-09-40-35-9169-AM.png?width=670&height=240&name=image-png-Apr-18-2025-09-40-35-9169-AM.png)** - Fill in the requested information: - **Reason / Reason reference** - **Email type** (choose the configured template) - **Customer email** (filled in automatically) - Then click on **Generate the return label:** **![](https://knowledge.shippingbo.com/hs-fs/hubfs/etiquette%20retour-png.png?width=670&height=167&name=etiquette%20retour-png.png)** - You will find the return label in the Return tab of the order details: ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Oct-29-2024-02-42-26-9217-PM.png?width=670&height=92&name=image-png-Oct-29-2024-02-42-26-9217-PM.png) ⭐ **Key point:** This action creates a return in the menu, but does not automatically put the products back in stock (step **3.2**).   ### 3. Enable and configure returns management #### 3.1 Enable returns management **Returns management** is enabled by the Shippingbo team on request. Once enabled, a new **Returns** menu will appear in your dashboard.   #### 3.2 Returns management and restocking Once a return has been recorded, you can put the product back in stock: - Go to the **Returns** menu and select the relevant order: ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Aug-03-2026-02-34-00-3286-PM.png?width=670&height=172&name=image-png-Aug-03-2026-02-34-00-3286-PM.png) To make your search easier, you can: - **Filter** by: Return ID, Status, Order ID, Source reference, Origin reference, Tracking number, Reason, Reason reference. - **Sort** by: Return ID, Status, Reason. **💡 Tip:** Here you can filter by the Status **Pre-generated**. This status corresponds to Returns that were pre-generated following the generation of a return label for an order. You can generate a return label at the same time as the outbound label thanks to the return carrier mapping. More information **[here](https://knowledge.shippingbo.com/%C3%A9tiquettes-retour-a-la-generation-des-%C3%A9tiquettes-aller-mapping-transporteurs-retour)**. - Click on **Restock:** **![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Oct-29-2024-02-48-14-4230-PM.png?width=670&height=167&name=image-png-Oct-29-2024-02-48-14-4230-PM.png)** - Enter the SKU of the returned product (remember to validate with the Enter key), then click on **Validate** to finalize the restocking: **![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Oct-29-2024-02-50-20-3639-PM.png?width=670&height=137&name=image-png-Oct-29-2024-02-50-20-3639-PM.png)** ➡️ If you have several products to restock, enter each SKU individually and validate each entry before finalizing. ⭐ **Key point:** - Do not forget to **validate each item** with the **Enter key** before **clicking on Validate** for the restocking. - Shippingbo does not manage customs documents for return labels. You must retrieve them from your carrier interface.     **⚒️ Framework and responsibilities:**  Before fully using the feature described in this tutorial, we strongly recommend running **a test phase** with your own settings to check that the result matches your expectations. As the customer remains **fully responsible** for the actions carried out in the Shippingbo account, these tests are essential to use the tool with complete peace of mind.      #### **To go further 🛫:** \- [Returns management in Multi-Shippingbo](https://knowledge.shippingbo.com/gestion-des-retours-en-multi-shippingbo?hsLang=en) \- [Return carrier mapping](https://knowledge.shippingbo.com/%C3%A9tiquettes-retour-a-la-generation-des-%C3%A9tiquettes-aller-mapping-transporteurs-retour?hsLang=en)   #### **Contact us 📬:** Questions about this feature? Feel free to write to us [here](https://support.shippingbo.com/?hsLang=en) so that we can answer your questions. 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