--- title: "409 DUPLICATED ENTRY: ERROR WHEN IMPORTING NEW PRODUCTS" description: "409 DUPLICATED ENTRY: ERROR WHEN IMPORTING NEW PRODUCTS" --- [Passer au contenu](https://knowledge.shippingbo.com/base-de-connaissance/409-duplicated-entry-error-when-importing-new-products#main-content) Français Afficher le sous-menu pour les traductions [Centre d'aide Shippingbo](https://support.shippingbo.com/tickets?hsLang=fr) ![bleu et gris\_Sigle+logo SBO (4)](https://knowledge.shippingbo.com/hs-fs/hubfs/Photo%20Marie/bleu%20et%20gris_Sigle+logo%20SBO%20(4).png?width=210&height=40&name=bleu%20et%20gris_Sigle+logo%20SBO%20(4).png) Ouvrir la navigation principale Fermer la navigation principale - Français Afficher le sous-menu pour les traductions - [Centre d'aide Shippingbo](https://support.shippingbo.com/tickets) Comment pouvons-nous vous aider ? - Il n'y a aucune suggestion car le champ de recherche est vide. 1. [ZONE DE TEST](https://knowledge.shippingbo.com/base-de-connaissance?hsLang=fr) 2. [Erreurs fréquentes & comment les éviter](https://knowledge.shippingbo.com/base-de-connaissance/erreurs-fr%C3%A9quentes-comment-les-%C3%A9viter?hsLang=fr) 3. [FAQs - Gestion des fichiers](https://knowledge.shippingbo.com/base-de-connaissance/erreurs-fr%C3%A9quentes-comment-les-%C3%A9viter?hsLang=fr#faqs-gestion-des-fichiers) 25 octobre 2026 # 409 DUPLICATED ENTRY: ERROR WHEN IMPORTING NEW PRODUCTS You are trying to create new products in Shippingbo via a file import, but you receive an error message like the one below and the import does not work:  *"409 duplicated entry: error while importing new products".* This error message means that the reference (SKU) in the file already exists in your product catalog, either as an individual product or as a pack.    ✅**Solution:** you cannot import a SKU that already exists in your catalog. You therefore need to change the reference you want to create.    #### Contact us 📬: Questions about this feature? Feel free to write to us [here](https://support.shippingbo.com/?hsLang=fr) so that we can answer your questions.           [![bleu et gris\_Sigle+logo SBO (2)](https://knowledge.shippingbo.com/hs-fs/hubfs/bleu%20et%20gris_Sigle+logo%20SBO%20(2).png?width=210&height=40&name=bleu%20et%20gris_Sigle+logo%20SBO%20(2).png "bleu et gris_Sigle+logo SBO (2)")](http://shippingbo.com)