--- title: CANCEL A SPLIT ORDER description: "Is it possible to cancel an order that has the \"split\" status?" --- [Passer au contenu](https://knowledge.shippingbo.com/base-de-connaissance/cancel-a-split-order#main-content) Français Afficher le sous-menu pour les traductions [Centre d'aide Shippingbo](https://support.shippingbo.com/tickets?hsLang=fr) ![bleu et gris\_Sigle+logo SBO (4)](https://knowledge.shippingbo.com/hs-fs/hubfs/Photo%20Marie/bleu%20et%20gris_Sigle+logo%20SBO%20(4).png?width=210&height=40&name=bleu%20et%20gris_Sigle+logo%20SBO%20(4).png) Ouvrir la navigation principale Fermer la navigation principale - Français Afficher le sous-menu pour les traductions - [Centre d'aide Shippingbo](https://support.shippingbo.com/tickets) Comment pouvons-nous vous aider ? - Il n'y a aucune suggestion car le champ de recherche est vide. 1. [ZONE DE TEST](https://knowledge.shippingbo.com/base-de-connaissance?hsLang=fr) 2. [Erreurs fréquentes & comment les éviter](https://knowledge.shippingbo.com/base-de-connaissance/erreurs-fr%C3%A9quentes-comment-les-%C3%A9viter?hsLang=fr) 3. [FAQs - Gestion des commandes](https://knowledge.shippingbo.com/base-de-connaissance/erreurs-fr%C3%A9quentes-comment-les-%C3%A9viter?hsLang=fr#faqs-gestion-des-commandes) 25 octobre 2026 # CANCEL A SPLIT ORDER ## Is it possible to cancel an order that has the "split" status? You want to cancel an order in Shippingbo that currently has the "split" status.  It is **not possible** to cancel an order with this status.  To cancel it, you must cancel the "child" orders, that is, the orders that make it up.  You can cancel the latter **manually** or by **import**.    ➡️If you work in **Multi-Shippingbo** and the order in question has been routed, you must: **1**. Either change the status of the "child" orders (the orders making up the split order) to "canceled", manually or by import, on the **WMS** account, if the option **Allow the warehouse to cancel orders** is checked in your warehouse configurations: ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image%20(6)-png.png?width=402&height=79&name=image%20(6)-png.png) **2**. Or change the status of the "child" orders (the orders making up the split order) to "canceled", manually or by import, on the **OMS account, provided that the order has the "To prepare" status.** If it has another status, make sure the option corresponding to its status is checked in your seller configurations: ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image%20(7)-png.png?width=531&height=171&name=image%20(7)-png.png) 💠 **Note**:  Even if the cancellation is carried out correctly, we strongly advise you to inform your logistics provider of this cancellation so that they can check that the order is indeed canceled on their side.    #### Contact us 📬: Questions about this feature? Feel free to write to us [here](https://support.shippingbo.com/?hsLang=fr) so that we can answer your questions.   [![bleu et gris\_Sigle+logo SBO (2)](https://knowledge.shippingbo.com/hs-fs/hubfs/bleu%20et%20gris_Sigle+logo%20SBO%20(2).png?width=210&height=40&name=bleu%20et%20gris_Sigle+logo%20SBO%20(2).png "bleu et gris_Sigle+logo SBO (2)")](http://shippingbo.com)