--- title: "CARRIER MAPPING: RETRIEVE THE DELIVERY SERVICE FOR SHOPIFY ORDERS" description: You use the Shippingbo carrier mapping, but you do not receive the correct delivery service set in your mapping.  --- [Passer au contenu](https://knowledge.shippingbo.com/base-de-connaissance/carrier-mapping-retrieve-the-delivery-service-for-shopify-orders#main-content) Français Afficher le sous-menu pour les traductions [Centre d'aide Shippingbo](https://support.shippingbo.com/tickets?hsLang=fr) ![bleu et gris\_Sigle+logo SBO (4)](https://knowledge.shippingbo.com/hs-fs/hubfs/Photo%20Marie/bleu%20et%20gris_Sigle+logo%20SBO%20(4).png?width=210&height=40&name=bleu%20et%20gris_Sigle+logo%20SBO%20(4).png) Ouvrir la navigation principale Fermer la navigation principale - Français Afficher le sous-menu pour les traductions - [Centre d'aide Shippingbo](https://support.shippingbo.com/tickets) Comment pouvons-nous vous aider ? - Il n'y a aucune suggestion car le champ de recherche est vide. 1. [ZONE DE TEST](https://knowledge.shippingbo.com/base-de-connaissance?hsLang=fr) 2. [Erreurs fréquentes & comment les éviter](https://knowledge.shippingbo.com/base-de-connaissance/erreurs-fr%C3%A9quentes-comment-les-%C3%A9viter?hsLang=fr) 3. [FAQs - Gestion des expéditions](https://knowledge.shippingbo.com/base-de-connaissance/erreurs-fr%C3%A9quentes-comment-les-%C3%A9viter?hsLang=fr#faqs-gestion-des-exp%C3%A9ditions) 25 octobre 2026 # CARRIER MAPPING: RETRIEVE THE DELIVERY SERVICE FOR SHOPIFY ORDERS ## You use the Shippingbo carrier mapping, but you do not receive the correct delivery service set in your mapping. #### **1. Why does the order's "Delivery service" field not display the correct information?** The information displayed in this field comes directly from your Shopify account. It is very likely that the information is correctly transmitted to Shippingbo but in the wrong information field. #### **2. What information is actually sent by the sales channel?** Shopify does send the full label, for example *"Chronopost Pick-up Point Delivery - 24h"*, but it is not correctly returned in the expected field.   #### **3. How do I fix the display of the selected carrier?** In the details of your Shopify connector on Shippingbo, an option lets you configure a custom field to retrieve the exact name of the selected carrier.   #### **4. Which field should be filled in to fix the problem?** Go to the details of your Shopify connector on Shippingbo. Then, in the **Retrieval settings category**, in the "**Custom field to retrieve the name of the selected carrier**" field, simply fill in the option with: **shipping\_lines;0;title:** **![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Sep-01-2025-09-25-34-3435-AM.png?width=670&height=68&name=image-png-Sep-01-2025-09-25-34-3435-AM.png)**   #### **Contact us 📬:** Questions about this feature? Feel free to write to us [here](https://support.shippingbo.com/?hsLang=fr) so that we can answer your questions. [![bleu et gris\_Sigle+logo SBO (2)](https://knowledge.shippingbo.com/hs-fs/hubfs/bleu%20et%20gris_Sigle+logo%20SBO%20(2).png?width=210&height=40&name=bleu%20et%20gris_Sigle+logo%20SBO%20(2).png "bleu et gris_Sigle+logo SBO (2)")](http://shippingbo.com)