--- title: CARRIERS - CONNECT FEDEX description: CARRIERS - CONNECT FEDEX --- [Passer au contenu](https://knowledge.shippingbo.com/base-de-connaissance/carriers-connect-fedex#main-content) Français Afficher le sous-menu pour les traductions [Centre d'aide Shippingbo](https://support.shippingbo.com/tickets?hsLang=fr) ![bleu et gris\_Sigle+logo SBO (4)](https://knowledge.shippingbo.com/hs-fs/hubfs/Photo%20Marie/bleu%20et%20gris_Sigle+logo%20SBO%20(4).png?width=210&height=40&name=bleu%20et%20gris_Sigle+logo%20SBO%20(4).png) Ouvrir la navigation principale Fermer la navigation principale - Français Afficher le sous-menu pour les traductions - [Centre d'aide Shippingbo](https://support.shippingbo.com/tickets) Comment pouvons-nous vous aider ? - Il n'y a aucune suggestion car le champ de recherche est vide. 1. [ZONE DE TEST](https://knowledge.shippingbo.com/base-de-connaissance?hsLang=fr) 2. [Contrats de transports](https://knowledge.shippingbo.com/base-de-connaissance/contrats-de-transports?hsLang=fr) 3. [Transporteurs en self service](https://knowledge.shippingbo.com/base-de-connaissance/contrats-de-transports?hsLang=fr#transporteurs-en-self-service) 25 octobre 2026 # CARRIERS - CONNECT FEDEX ### 1. Create a carrier service in Shippingbo **1.1:** Go to your Shippingbo interface to create your carrier connection in the menu **Connectors** -\> **Carrier** -\> Click on **Add a carrier**: **![](https://knowledge.shippingbo.com/hs-fs/hubfs/contrattransport-png.png?width=648&height=327&name=contrattransport-png.png)** **1.2:** Search for "**FedEx**" in the search bar, then click on the FedEx section:**![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Jul-02-2026-01-09-38-1858-PM.png?width=467&height=229&name=image-png-Jul-02-2026-01-09-38-1858-PM.png)** **1.3:** A modal appears in which you can name your contract as you wish. Then click on Add: **![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Jul-02-2026-01-11-09-4899-PM.png?width=361&height=325&name=image-png-Jul-02-2026-01-11-09-4899-PM.png)** **1.4:** Your **FedEx** connector opens, click on **Link / Relink your account** to start the configuration: **![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Jul-02-2026-01-14-51-0654-PM.png?width=670&height=117&name=image-png-Jul-02-2026-01-14-51-0654-PM.png)**   ### 2. Link the FedEx contract to Shippingbo **2.1:** By clicking on the button **Link / Relink your account**, a pop-up appears with the **FedEx End User License Agreement** to read and approve: ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Jul-02-2026-01-24-38-8221-PM.png?width=534&height=405&name=image-png-Jul-02-2026-01-24-38-8221-PM.png) ➡️ You must have scrolled the scroll bar all the way to the bottom of the agreement for the greyed-out checkbox to unlock: ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Jul-02-2026-01-25-55-6456-PM.png?width=475&height=153&name=image-png-Jul-02-2026-01-25-55-6456-PM.png) ➡️ Checking the checkbox unlocks the button **I accept**, click on it to go to the next step: ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Jul-02-2026-01-27-12-8404-PM.png?width=475&height=115&name=image-png-Jul-02-2026-01-27-12-8404-PM.png) **2.2:** Fill in the required information, such as the account number, customer name, address, postal code, city and country code. Then confirm the selection and click on **Confirm** to go to the next step: ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Jul-02-2026-01-32-34-4174-PM.png?width=426&height=405&name=image-png-Jul-02-2026-01-32-34-4174-PM.png) ➡️ If you have difficulties at this step, do not hesitate to contact your FedEx account manager so that they can provide you with the information needed for the connection. **2.3:** To validate the connection, FedEx will ask you for two-factor authentication via the method of your choice from the list: either **Invoice**, **SMS**, **E-mail** or **Phone**: ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Jul-02-2026-01-42-01-2992-PM.png?width=425&height=551&name=image-png-Jul-02-2026-01-42-01-2992-PM.png) ➡️ Whichever choice you make here, you can go back by simply clicking on the **Multi-factor authentication**: ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Jul-02-2026-01-43-15-8720-PM.png?width=425&height=193&name=image-png-Jul-02-2026-01-43-15-8720-PM.png) **2.4:** Fill in the requested connection information (here, the information from a sample invoice, since the authentication method **Invoice** was selected) and click on **Confirm**: ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Jul-02-2026-01-47-16-0528-PM.png?width=330&height=393&name=image-png-Jul-02-2026-01-47-16-0528-PM.png) **2.5:** Once the two-factor authentication method has been validated, a confirmation message is displayed: ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Jul-02-2026-01-49-00-4096-PM.png?width=360&height=332&name=image-png-Jul-02-2026-01-49-00-4096-PM.png)   ### 3. Configure your FedEx contract on Shippingbo **3.1:** On the page of your FedEx transport contract, go to the section **My service configurations** to create a new service, then click on **Add a service**:  ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Mar-24-2025-01-05-12-5549-PM.png?width=527&height=140&name=image-png-Mar-24-2025-01-05-12-5549-PM.png) **3.2:** A modal is displayed so that you can select the FedEx service from the drop-down list and give it a custom name of your choice (here, the service was named by adding the incoterm to make it easier to identify the services): ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Jul-02-2026-02-00-16-7317-PM.png?width=366&height=320&name=image-png-Jul-02-2026-02-00-16-7317-PM.png) ➡️ The newly created service will be activated by default: ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Mar-24-2025-01-06-47-2887-PM.png?width=403&height=97&name=image-png-Mar-24-2025-01-06-47-2887-PM.png) Then fill in the information needed for the configuration:  - **labels & slips**: select here the information you want to appear on the labels (here an example of a standard configuration) ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Jul-02-2026-02-03-44-8394-PM.png?width=670&height=444&name=image-png-Jul-02-2026-02-03-44-8394-PM.png) - **parcels and insurance**: check the option **Disable insurance** if you do not want to use parcel insurance. ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Mar-09-2026-01-08-54-6481-PM.png?width=199&height=52&name=image-png-Mar-09-2026-01-08-54-6481-PM.png) - **international shipping**: - Assign the incoterm used by this carrier service. Here, we wanted to create a DAP service, so we enter **DAP**: ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Jul-02-2026-02-06-11-5439-PM.png?width=550&height=83&name=image-png-Jul-02-2026-02-06-11-5439-PM.png) - Check the option **Electronic customs documents** if you want to use them: ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Jul-02-2026-02-06-31-0647-PM.png?width=293&height=66&name=image-png-Jul-02-2026-02-06-31-0647-PM.png) **⭐ Key point:** To retrieve pick-up points in your orders, you need to check that your **CMS is correctly configured** to send this information. If in doubt or if you need help with the configuration, do not hesitate to contact our support team.   **3.4:** You can adapt your shipping address by clicking on **Add an address** in the corresponding section: ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-May-15-2026-03-18-33-1273-PM.png?width=664&height=67&name=image-png-May-15-2026-03-18-33-1273-PM.png) **3.5:** You can also create a different shipping address depending on the origin of the order: ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-May-15-2026-03-18-44-0565-PM.png?width=665&height=138&name=image-png-May-15-2026-03-18-44-0565-PM.png) **3.6:** If needed, you can delete this carrier by clicking on **Delete the connector**: ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Mar-24-2025-01-11-56-7580-PM.png?width=594&height=69&name=image-png-Mar-24-2025-01-11-56-7580-PM.png)     #### FAQ **❔:**  \- [FEDEX: LABEL GENERATION ERROR: INVALID CUSTOMS VALUE](https://knowledge.shippingbo.com/fedex-erreur-%C3%A0-la-g%C3%A9n%C3%A9ration-dune-%C3%A9tiquette-invalid-customs-value?hsLang=fr) \- [FEDEX: LABEL GENERATION ERROR: "1000 - MESSAGE: AUTHENTICATION FAILED"](https://knowledge.shippingbo.com/fedex-erreur-%C3%A0-la-g%C3%A9n%C3%A9ration-dune-%C3%A9tiquette-1000-message-authentication-failed?hsLang=fr) \- [FEDEX: LABEL GENERATION ERROR "FAULT OCCURED WHILE PROCESSING"](https://knowledge.shippingbo.com/fedex-erreur-%C3%A0-la-g%C3%A9n%C3%A9ration-dune-%C3%A9tiquette-fault-occured-while-processing?hsLang=fr) \- [FEDEX: LABEL GENERATION ERROR "FAILURE OF WEB SERVER BRIDGE"](https://knowledge.shippingbo.com/fedex-erreur-%C3%A0-la-g%C3%A9n%C3%A9ration-dune-%C3%A9tiquette-failure-of-web-server-bridge?hsLang=fr) \- [FEDEX LABEL GENERATION ERROR: THE COMMERCIAL\_INVOICE REQUIRES AN ELECTRONIC LETTER\_HEAD"](https://knowledge.shippingbo.com/erreur-%C3%A0-la-g%C3%A9n%C3%A9ration-dune-%C3%A9tiquette-fedex-the-commercial_invoice-requires-an-electronic-letter_head)   #### Contact us 📬: Questions about this feature? Feel free to write to us [here](https://support.shippingbo.com/?hsLang=fr) so that we can answer your questions.  [![bleu et gris\_Sigle+logo SBO (2)](https://knowledge.shippingbo.com/hs-fs/hubfs/bleu%20et%20gris_Sigle+logo%20SBO%20(2).png?width=210&height=40&name=bleu%20et%20gris_Sigle+logo%20SBO%20(2).png "bleu et gris_Sigle+logo SBO (2)")](http://shippingbo.com)