--- title: CHOOSE A SHIPPINGBO ORDER ACCESS TIER description: Shippingbo gives you access to your order data that matches your actual needs, via an improved search platform. --- [Passer au contenu](https://knowledge.shippingbo.com/base-de-connaissance/choose-a-shippingbo-order-access-tier#main-content) Français Afficher le sous-menu pour les traductions [Centre d'aide Shippingbo](https://support.shippingbo.com/tickets?hsLang=fr) ![bleu et gris\_Sigle+logo SBO (4)](https://knowledge.shippingbo.com/hs-fs/hubfs/Photo%20Marie/bleu%20et%20gris_Sigle+logo%20SBO%20(4).png?width=210&height=40&name=bleu%20et%20gris_Sigle+logo%20SBO%20(4).png) Ouvrir la navigation principale Fermer la navigation principale - Français Afficher le sous-menu pour les traductions - [Centre d'aide Shippingbo](https://support.shippingbo.com/tickets) Comment pouvons-nous vous aider ? - Il n'y a aucune suggestion car le champ de recherche est vide. 1. [ZONE DE TEST](https://knowledge.shippingbo.com/base-de-connaissance?hsLang=fr) 2. [Configurations](https://knowledge.shippingbo.com/base-de-connaissance/configurations?hsLang=fr) 3. [Compte](https://knowledge.shippingbo.com/base-de-connaissance/configurations?hsLang=fr#compte) 25 octobre 2026 # CHOOSE A SHIPPINGBO ORDER ACCESS TIER ## Shippingbo gives you access to your order data that matches your actual needs, via an improved search platform. ### **Selecting your initial tier** You have 3 months to choose the tier that suits your needs. A "Recommended" badge will be placed on the tier that lets you keep access to 100% of your order data at that point in time. *For example, if you have been a customer for a year and a half, it will be placed on the 2-year tier.* ![](https://knowledge.shippingbo.com/hs-fs/hubfs/Capture%20d%E2%80%99%C3%A9cran%202024-08-30%20%C3%A0%2015-37-49-png.png?width=2086&height=1070&name=Capture%20d%E2%80%99%C3%A9cran%202024-08-30%20%C3%A0%2015-37-49-png.png) ### **Conditions of the selected tier** Selecting a restricted tier entails a number of limitations:    **1) API blocked for archived orders**  API requests targeting orders outside the selected tier will be blocked, returning an error *410* (Gone). It is essential that you check the potential impacts this may have on your integrations.    **2) Preparation sessions** Archived orders cannot be included in sessions.   **3) Limitations on Shippingbo exports** The following exports will be affected and will not return data for the periods not covered by the selected access tier: - Orders - Messages associated with orders - Products sold - Returns - Products shipped - Shipments - Returns (detail of expected quantities) - Products shipped (serial numbers) - Shipped order lines   **4) Import blocking** Attempts to import orders whose creation date is earlier than the tier coverage will be blocked.   **5) Limited access to Analytics** Access to data in the Analytics tool will be restricted according to the tier duration.   **6) Searching archived orders** It is not possible to search archived data in the new search interface. In the old search, old orders will appear as archived and it will not be possible to display their details.   ### Changing tier You can adjust your data access tier at any time to better meet your needs. Each change is accompanied by an explanatory confirmation message, ensuring a clear understanding of the repercussions: - **In the event of a Downgrade**: The message informs you of the limitations that will be applied to historical data. In particular, it will specify that some earlier orders may no longer be accessible, depending on the newly selected tier. - **In the event of an Upgrade**: The message will describe the billing-related changes, highlighting the financial implications of this change. ![Image](https://knowledge.shippingbo.com/hs-fs/hubfs/Knowledge%20Base%20Import/b2Afrtqh7SMbbJV5J6nBp8NqQtaFfEF7cqAha0r2-1.png?width=688&height=375&name=b2Afrtqh7SMbbJV5J6nBp8NqQtaFfEF7cqAha0r2-1.png)   Auto-upgrade If you want to maintain access to all your order data in the long term, the auto-upgrade option automatically adjusts the tier according to the age of the orders. To do so, check the option "Automatically move to the next tier":  ![Image](https://knowledge.shippingbo.com/hs-fs/hubfs/Knowledge%20Base%20Import/i6QBbiboUbvuaSA03b8y486OpG4zg3AKRB3IQk6e-1.png?width=688&height=273&name=i6QBbiboUbvuaSA03b8y486OpG4zg3AKRB3IQk6e-1.png) ### Data recovery You cannot recover archived data via the interface. A technical intervention, billed on quote, can be carried out to recover this data in case of critical need. [![bleu et gris\_Sigle+logo SBO (2)](https://knowledge.shippingbo.com/hs-fs/hubfs/bleu%20et%20gris_Sigle+logo%20SBO%20(2).png?width=210&height=40&name=bleu%20et%20gris_Sigle+logo%20SBO%20(2).png "bleu et gris_Sigle+logo SBO (2)")](http://shippingbo.com)