--- title: "COLISSIMO RETURN: BARCODE ON THE LABEL PRINTED INCORRECTLY" description: "COLISSIMO RETURN: BARCODE ON THE LABEL PRINTED INCORRECTLY" --- [Passer au contenu](https://knowledge.shippingbo.com/base-de-connaissance/colissimo-return-barcode-on-the-label-printed-incorrectly#main-content) Français Afficher le sous-menu pour les traductions [Centre d'aide Shippingbo](https://support.shippingbo.com/tickets?hsLang=fr) ![bleu et gris\_Sigle+logo SBO (4)](https://knowledge.shippingbo.com/hs-fs/hubfs/Photo%20Marie/bleu%20et%20gris_Sigle+logo%20SBO%20(4).png?width=210&height=40&name=bleu%20et%20gris_Sigle+logo%20SBO%20(4).png) Ouvrir la navigation principale Fermer la navigation principale - Français Afficher le sous-menu pour les traductions - [Centre d'aide Shippingbo](https://support.shippingbo.com/tickets) Comment pouvons-nous vous aider ? - Il n'y a aucune suggestion car le champ de recherche est vide. 1. [ZONE DE TEST](https://knowledge.shippingbo.com/base-de-connaissance?hsLang=fr) 2. [Erreurs fréquentes & comment les éviter](https://knowledge.shippingbo.com/base-de-connaissance/erreurs-fr%C3%A9quentes-comment-les-%C3%A9viter?hsLang=fr) 3. [FAQs - Erreur à la génération des étiquettes](https://knowledge.shippingbo.com/base-de-connaissance/erreurs-fr%C3%A9quentes-comment-les-%C3%A9viter?hsLang=fr#faqs-erreur-%C3%A0-la-g%C3%A9n%C3%A9ration-des-%C3%A9tiquettes) 25 octobre 2026 # COLISSIMO RETURN: BARCODE ON THE LABEL PRINTED INCORRECTLY   You are trying to print a Colissimo Return label, and the barcodes are printed as black blocks: ![](https://knowledge.shippingbo.com/hs-fs/hubfs/IMG_20260401_150839_990-jpg.jpeg?width=670&height=504&name=IMG_20260401_150839_990-jpg.jpeg)   **✅Solution:** This result is caused by an admin setting in your Colissimo Return connector. You can contact the support team [here](https://support.shippingbo.com/?hsLang=fr) so that the printing can be corrected. ![](https://knowledge.shippingbo.com/hs-fs/hubfs/IMG_20260413_142717_298-jpg.jpeg?width=4080&height=3072&name=IMG_20260413_142717_298-jpg.jpeg)   #### Contact us 📬: Questions about this feature? Feel free to write to us [here](https://support.shippingbo.com/?hsLang=fr) so that we can answer your questions. [![bleu et gris\_Sigle+logo SBO (2)](https://knowledge.shippingbo.com/hs-fs/hubfs/bleu%20et%20gris_Sigle+logo%20SBO%20(2).png?width=210&height=40&name=bleu%20et%20gris_Sigle+logo%20SBO%20(2).png "bleu et gris_Sigle+logo SBO (2)")](http://shippingbo.com)