CONFIGURE CN23 BY SOURCE AND BY ORDER ORIGIN

Summary

1. Benefits of the feature

2. Prerequisites

3. Feature description

4. Activation and configuration

5. Practical example

6. To go further

7. FAQ

8. Contact us

Time saving: Automatic assignment of the shipping address based on the order.

Flexibility: Lets you display a reseller’s address instead of the logistics provider’s.

Customs compliance: CN23 correctly filled in according to where the order comes from.

2. Prerequisites✔️

This feature is available starting from the Premium + pack.
Have enabled the generation of CN23s in your logistics settings.

3. How does the CN23 configuration by source or origin work?

This feature lets you display a specific shipping address on the automatically generated CN23 according to the source or origin of an order.

Example: if you ship orders coming from "Cdiscount", you can display the Cdiscount reseller’s address rather than your own address.

💡 Tip:
To view the values of Source and Origin, go to the Orders page of Shippingbo:

4. How do you enable the CN23 configuration by source or origin?

4.1 Enter your contact address

Go to the menu Configurations → Logistics → CN23, then enter your default contact address in the section Shipping address (you can enter here the address of your warehouse, or that of a partner):

4.2 Enable the related options:

- Enable CN23 generation
- Print invoices only when a CN23 is present
- Super simple CN23
- Use Shippingbo CN23
- Default VAT number
- Default HS Code
- Default parcel description
- Default signature

4.3 Add a custom configuration

Click on Add in the section Customizable configuration by source and origin:
Enter the value of the source or origin to target (e.g.: Cdiscount, Shopify, etc.):

Then fill in the shipping address fields dedicated to this configuration.

📢 Warning:
Strictly respect capital letters, hyphens and spaces when entering the source/origin values to ensure they are recognized.

5. Practical example

Context:

You are an e-merchant and you work with several marketplaces such as Shopify, Cdiscount or Amazon. You ship from a logistics warehouse, but you want the CN23 document to display the address of each reseller for greater clarity and customs compliance.

Using the feature:

Using the feature CN23 by source and origin, you can configure a different shipping address depending on the order’s source. For example, when an order comes from Cdiscount, the address of your Cdiscount reseller will automatically appear on the CN23, without any manual intervention.

Result:

This allows you to save time, avoid errors, and ensure optimal compliance with customs requirements.

⚒️ Recommendation:

Before fully using the feature described in this tutorial, we strongly recommend running a test phase with your own settings to check that the result matches your expectations. As the customer remains fully responsible for the actions carried out in the Shippingbo account, these tests are essential to use the tool with complete peace of mind.