--- title: CONNECTORS - CONNECT TIKTOK SHOP description: CONNECTORS - CONNECT TIKTOK SHOP --- [Passer au contenu](https://knowledge.shippingbo.com/base-de-connaissance/connectors-connect-tiktok-shop#main-content) Français Afficher le sous-menu pour les traductions [Centre d'aide Shippingbo](https://support.shippingbo.com/tickets?hsLang=fr) ![bleu et gris\_Sigle+logo SBO (4)](https://knowledge.shippingbo.com/hs-fs/hubfs/Photo%20Marie/bleu%20et%20gris_Sigle+logo%20SBO%20(4).png?width=210&height=40&name=bleu%20et%20gris_Sigle+logo%20SBO%20(4).png) Ouvrir la navigation principale Fermer la navigation principale - Français Afficher le sous-menu pour les traductions - [Centre d'aide Shippingbo](https://support.shippingbo.com/tickets) Comment pouvons-nous vous aider ? - Il n'y a aucune suggestion car le champ de recherche est vide. 1. [ZONE DE TEST](https://knowledge.shippingbo.com/base-de-connaissance?hsLang=fr) 2. [Canaux de vente](https://knowledge.shippingbo.com/base-de-connaissance/canaux-de-vente?hsLang=fr) 3. [Installation](https://knowledge.shippingbo.com/base-de-connaissance/canaux-de-vente?hsLang=fr#installation) 25 octobre 2026 # CONNECTORS - CONNECT TIKTOK SHOP ### 1. Retrieve the data needed for the connection **1.1:** Go to the back office of your **TikTok Shop**. **1.2**: Go to your **profile** -\> **My account** -\> **Seller profile**:  ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Oct-07-2025-02-08-39-6837-PM.png?width=670&height=207&name=image-png-Oct-07-2025-02-08-39-6837-PM.png) **1.3**: Click on the tab **Seller information** and retrieve the shop name:  ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Oct-07-2025-01-32-46-0364-PM.png?width=646&height=291&name=image-png-Oct-07-2025-01-32-46-0364-PM.png)   ### 2. Create an external service in Shippingbo 💠**Note:**  Discover our connection process in our tutorial [here](https://knowledge.shippingbo.com/d%C3%A9couvrir-notre-parcours-de-connexion-des-services-externes?hsLang=fr).  🚩 **Special case:** You will need to create a TikTok connector for **each country** in which you are connected to TikTok. It is possible to connect a TikTok shop from the following countries: \- France \- Germany \- Spain \- Ireland \- Italy \- United Kingdom   **2.1:**Go to your Shippingbo interface to create your external service in the menu **Connectors** -\> **Sales channels** -\> Click on **Add a sales channel**: **![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Mar-13-2025-09-56-23-8954-AM.png?width=659&height=295&name=image-png-Mar-13-2025-09-56-23-8954-AM.png)**   **2.2:** Search for **TikTok** in the search bar, then click on the **TikTok** tab that appears: ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Oct-07-2025-12-40-08-1773-PM.png?width=661&height=153&name=image-png-Oct-07-2025-12-40-08-1773-PM.png)   **2.3**: Your connector opens and a first category appears: ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Oct-07-2025-12-41-11-8002-PM.png?width=662&height=89&name=image-png-Oct-07-2025-12-41-11-8002-PM.png) 1\) The pencil to the right of the service lets you change the name of your connector. 2\) The "View help" button redirects you to this tutorial. **![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Mar-13-2025-10-03-11-1560-AM.png?width=670&height=169&name=image-png-Mar-13-2025-10-03-11-1560-AM.png)** 3\) The chart icon lets you check the validity of the connection between Shippingbo and your TikTok shop. 4\) The *Orders* block informs you about the features that are enabled, disabled or unavailable between your Shippingbo account and your TikTok shop for orders: order retrieval, order closing, order sending, order acceptance. 5\) The *Stock* block informs you about the features that are enabled, disabled or unavailable between your Shippingbo account and your TikTok shop for stock: stock retrieval, stock sending.   **2.4:**By clicking on the 3 small dots to the right of the chart icon, you can access the calls made with this service: **![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Mar-13-2025-10-04-49-4668-AM.png?width=369&height=214&name=image-png-Mar-13-2025-10-04-49-4668-AM.png)**     ### 3. Connect TikTok to Shippingbo **3.1:** In the **Authentication section**, click on **Link / Relink your account**:  **![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Mar-27-2025-01-20-25-2438-PM.png?width=635&height=72&name=image-png-Mar-27-2025-01-20-25-2438-PM.png)**   - Select your account type, then the country in question, before logging in to your account: **![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Oct-07-2025-01-21-46-4916-PM.png?width=664&height=436&name=image-png-Oct-07-2025-01-21-46-4916-PM.png)**   **3.2:** In **General settings,** then enter your Shop name retrieved earlier:  ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Oct-07-2025-01-24-38-3918-PM.png?width=653&height=238&name=image-png-Oct-07-2025-01-24-38-3918-PM.png)   **3.3:** Then fill in the rest of the information you need in the **Order retrieval** - To enable **Order retrieval**, click on the arrow to the right of the category: ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Mar-13-2025-10-08-45-7510-AM.png?width=598&height=65&name=image-png-Mar-13-2025-10-08-45-7510-AM.png) - If needed, several options let you customize the **Order retrieval**, notably the exclusion of SKUs with the Exclude by SKU field. ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Jul-03-2026-12-14-46-6949-PM.png?width=112&height=55&name=image-png-Jul-03-2026-12-14-46-6949-PM.png)➡️ Exclude by SKU prevents the retrieval of certain products on Shippingbo, more information in the dedicated tutorial: **[EXCLUDE SKUS FROM SALES CHANNELS](https://knowledge.shippingbo.com/faq-comment-ignorer-des-sku-produits-sur-shippingbo?hsLang=fr)**.   **3.4** Enable the **Order lifecycle** (optional) So that Shippingbo automatically sends order statuses to your Tiktok Shop store when they move to the **Shipped** status, you must enable the order lifecycle feature. To do this, select the order status, then **confirm**: ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-May-21-2026-02-59-57-6767-PM.png?width=670&height=196&name=image-png-May-21-2026-02-59-57-6767-PM.png)   **3.5 Set up Stock sending** (optional) **Stock sending** is enabled by clicking on the dedicated button: ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Mar-12-2026-02-23-13-5162-PM.png?width=670&height=83&name=image-png-Mar-12-2026-02-23-13-5162-PM.png) **Stock sending** call is made immediately from Shippingbo to Tiktok Shop as soon as a stock variation occurs on a product, provided that this product shares the same SKU on Shippingbo and Tiktok Shop. You can adapt the stock value sent according to the specifics of your business. If you use **Stock types**, you can set up the exclusive publication of a single stock type to Tiktok Shop, in the field **Stock type to publish on the service**. ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Mar-12-2026-10-42-14-1340-AM.png?width=368&height=83&name=image-png-Mar-12-2026-10-42-14-1340-AM.png) By default, this field is empty, so all stock types are sent to Tiktok Shop.   **3.6** Then fill in the rest of the information you need in the **Advanced settings**. - And if you want to delete this connector, you will find the dedicated button here: ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Mar-13-2025-10-13-17-4907-AM.png?width=670&height=73&name=image-png-Mar-13-2025-10-13-17-4907-AM.png)       **⚒️ Framework and responsibilities:** Before fully using the feature described in this tutorial, we strongly recommend running **a test phase** with your own settings to check that the result matches your expectations. As the customer remains **fully responsible** for the actions carried out in the Shippingbo account, these tests are essential to use the tool with complete peace of mind.  **⚒️ Framework and responsibilities:** **Only direct connections** to sales channels allow Shippingbo to **guarantee control of the flows**. When orders are not retrieved via an official Shippingbo connector, but pass through a third-party tool (intermediate CMS, external connector, FTP, manual or automated import), Shippingbo cannot guarantee the integrity, reliability or completeness of the data transmitted. This data may be modified, truncated, reformatted or duplicated before it is received in Shippingbo, resulting in particular in processing errors, duplicate orders, status inconsistencies, label blockages, carrier or customs anomalies, as well as a degradation of the final customer experience. In this context, Shippingbo **is not able to investigate or correct anomalies** originating from the third-party system. Any anomaly related to upstream data falls outside Shippingbo's scope of responsibility (more information on the scope of support [here](https://knowledge.shippingbo.com/support-shippingbo-quel-est-notre-p%C3%A9rim%C3%A8tre-daction)). These investigations can only be carried out as part of a specific service and will be invoiced. For all these reasons, we strongly recommend connecting your sales channels directly to Shippingbo via the official connectors.     #### **Contact us 📬:** Questions about this feature? Feel free to write to us [here](https://support.shippingbo.com/?hsLang=fr) so that we can answer your questions.     [![bleu et gris\_Sigle+logo SBO (2)](https://knowledge.shippingbo.com/hs-fs/hubfs/bleu%20et%20gris_Sigle+logo%20SBO%20(2).png?width=210&height=40&name=bleu%20et%20gris_Sigle+logo%20SBO%20(2).png "bleu et gris_Sigle+logo SBO (2)")](http://shippingbo.com)