--- title: CONNECTORS - CONNECT ZALANDO description: CONNECTORS - CONNECT ZALANDO --- [Passer au contenu](https://knowledge.shippingbo.com/base-de-connaissance/connectors-connect-zalando#main-content) Français Afficher le sous-menu pour les traductions [Centre d'aide Shippingbo](https://support.shippingbo.com/tickets?hsLang=fr) ![bleu et gris\_Sigle+logo SBO (4)](https://knowledge.shippingbo.com/hs-fs/hubfs/Photo%20Marie/bleu%20et%20gris_Sigle+logo%20SBO%20(4).png?width=210&height=40&name=bleu%20et%20gris_Sigle+logo%20SBO%20(4).png) Ouvrir la navigation principale Fermer la navigation principale - Français Afficher le sous-menu pour les traductions - [Centre d'aide Shippingbo](https://support.shippingbo.com/tickets) Comment pouvons-nous vous aider ? - Il n'y a aucune suggestion car le champ de recherche est vide. 1. [ZONE DE TEST](https://knowledge.shippingbo.com/base-de-connaissance?hsLang=fr) 2. [Canaux de vente](https://knowledge.shippingbo.com/base-de-connaissance/canaux-de-vente?hsLang=fr) 3. [Installation](https://knowledge.shippingbo.com/base-de-connaissance/canaux-de-vente?hsLang=fr#installation) 30 octobre 2026 # CONNECTORS - CONNECT ZALANDO ### Prerequisites - The connection of this sales channel is available starting from the **Shippingbo Pro+ Pack**, as Shippingbo product catalog management is required for it to work properly. If you have a Shippingbo Pack that does not allow product catalog management, **you risk being delisted from the Zalando platform**.   ### 1. Retrieving the data required for the connection **1.1:** Go to your [Zalando](https://identity.merchants.zalando.com/auth/realms/merchant-platform/protocol/openid-connect/auth?client_id=merchant-portal-web&state=46ddfa8c-665a-45da-8059-6770e2de685b&redirect_uri=https%3A%2F%2Fzdirect.zalando.com%2F%3Fauth_callback%3D1&scope=openid&response_type=code) backoffice. **1.2:** Once on your home page, click on the following icon at the top right of the page:![](https://knowledge.shippingbo.com/hs-fs/hubfs/Knowledge%20Base%20Import/gbeREBcuNLsXPSFZG5vdfuvu7A3XDFgwLTu59lBy_-2.png?width=27&height=26&name=gbeREBcuNLsXPSFZG5vdfuvu7A3XDFgwLTu59lBy_-2.png) Then click on "**Technical Integration**": ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Mar-26-2025-03-06-44-0639-PM.png?width=670&height=319&name=image-png-Mar-26-2025-03-06-44-0639-PM.png) **1.3:** Here, click at the top right on "**Add Technical Partner**": ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Mar-26-2025-03-08-26-2384-PM.png?width=670&height=304&name=image-png-Mar-26-2025-03-08-26-2384-PM.png) **1.4:** Once on this page, select  "**External Technical Organisation**" and enter the following account ID: **d5d6ac7b-3c25-443c-b946-595bf367086e**: ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Mar-26-2025-03-09-30-6532-PM.png?width=670&height=351&name=image-png-Mar-26-2025-03-09-30-6532-PM.png) **1.5:** Click on Check ID to verify that Shippingbo is properly detected. If it is not, please contact us. **1.6:** Then, select the "Merchant" for which you want to give us access. **1.7:** Next, please check the following box: ![](https://knowledge.shippingbo.com/hs-fs/hubfs/Knowledge%20Base%20Import/z0eFYm4yH8kmZTZ0M8hTGQq5I3IAvgVkab7f76Dh_-2.png?width=670&height=91&name=z0eFYm4yH8kmZTZ0M8hTGQq5I3IAvgVkab7f76Dh_-2.png) **1.8:** Click on "**Invite Technical Partner**". **1.9:** Finally, once these steps are completed, please **contact the Shippingbo support team**   [here](https://support.shippingbo.com/?hsLang=fr) . They will take care of completing the connection.   ➡️ If you plan to use the Stock features: please **also tell Shippingbo the countries** for which you want to update stocks on Zalando.     ### 2. Additional mandatory information to display on Zalando notes - Clarification of Zalando's unusual behavior Generating return labels at the same time as outbound labels is **mandatory** for Zalando orders. At the same time as these two labels, the delivery note and the return note, both specific to Zalando, will be generated when the order is shipped. You will find these two documents in the "documents" tab of the order. To learn how to configure your return labels, we invite you to consult our dedicated tutorial [here](https://knowledge.shippingbo.com/%C3%A9tiquettes-retour-a-la-generation-des-%C3%A9tiquettes-aller-mapping-transporteurs-retour).   - Make Zalando order documents compliant So that Zalando order documents meet their requirements, **the size of the items contained in the orders** must appear on the return notes. Therefore, you need to enter this information in the details of your products sold via Zalando. To do so, you need to add it as an **additional product field**. You can add it manually or by import.   #### 2.1 Add an additional field manually **Step 1**: Go to your Shippingbo account in the **Products** menu, then to the details of the product for which you need to add this additional field. **Step 2:** Then go to the "Additional info" tab and click on "Add" to the right of the "Additional product fields" category: **![](https://knowledge.shippingbo.com/hs-fs/hubfs/Knowledge%20Base%20Import/435zgtuQRM2DRVefsCvZK192dDlr1jN5aQOxdZct-2.png?width=670&height=180&name=435zgtuQRM2DRVefsCvZK192dDlr1jN5aQOxdZct-2.png)** **Step 3:** In the "**Key**" field, enter "**size**" then in the "**Value**" field, enter the size value (here, for example, the size is 16 years old) before clicking on "**Confirm**". **Step 4:** The field now appears in the product's additional info; you can delete it at any time by clicking on "**Delete**".   #### 2.2 Add an additional field by import **Step 1:** Go to your Shippingbo account in the **Configurations** -\> **File management** -\> **Import** -\> **Additional product fields** menu: **![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Jun-06-2025-12-56-33-7118-PM.png?width=670&height=173&name=image-png-Jun-06-2025-12-56-33-7118-PM.png)** **Step 2:**  Click on **Import a file** then check the action: \- "Create" if you are creating the product field for the first time  \- "Update" if you want to modify the product field ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Mar-17-2026-04-08-51-0560-PM.png?width=670&height=340&name=image-png-Mar-17-2026-04-08-51-0560-PM.png) **Step 3:** Download one of the example files from the list displayed on the right in the pop-up. **Step 4:** Fill in the file by entering the key "***size***" in column B "***key***" and the size value in column C "*value*" (here, for example, the size is 16 years old). **Step 5:** Save your file in CSV format.  Then, import it by clicking on "Choose a file" before confirming: ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Jun-06-2025-01-00-51-0616-PM.png?width=670&height=448&name=image-png-Jun-06-2025-01-00-51-0616-PM.png) Once the file has been imported correctly, the additional field will appear in your product details in the "Additional info" tab.   ### 3. Create an external service in Shippingbo 💠 **Note:**  Discover the connection process to follow in our tutorial [here](https://knowledge.shippingbo.com/d%C3%A9couvrir-notre-parcours-de-connexion-des-services-externes?hsLang=fr).  **🚩 Special case:** If you switch from a pre-production account to a production account, you will need to create a new Zalando connector in Shippingbo.   **3.1:** Go to your Shippingbo interface to create your external service in the **Configurations** -\> **External services** -\> Click on **Add a sales channel**: **![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Mar-13-2025-09-56-23-8954-AM.png?width=670&height=300&name=image-png-Mar-13-2025-09-56-23-8954-AM.png)** **3.2:** Search for "**Zalando**" in the search bar, then click on the Zalando tab that appears: **![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Mar-26-2025-03-19-41-6494-PM.png?width=499&height=224&name=image-png-Mar-26-2025-03-19-41-6494-PM.png)** **3.3:** Your connector opens and a first category appears:   **![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Mar-26-2025-03-20-30-5721-PM.png?width=601&height=97&name=image-png-Mar-26-2025-03-20-30-5721-PM.png)** 1\) The pen to the right of the service allows you to change the name of your connector. 2\) The "View help" button redirects you to this tutorial. **![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Mar-13-2025-10-03-11-1560-AM.png?width=670&height=169&name=image-png-Mar-13-2025-10-03-11-1560-AM.png)** 3\) The graph icon lets you check the validity of the connection between Shippingbo and your Zalando store. 4\) The *Orders* block informs you about the features that are enabled, disabled or unavailable between your Shippingbo account and your Zalando store at the order level: order retrieval, order closing, order sending, order acceptor. 5\) The *Stock* block informs you about the features that are enabled, disabled or unavailable between your Shippingbo account and your Zalando store at the stock level: stock retrieval, stock sending. **💬 Good to know:**  The icon color code is as follows:  ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Feb-26-2026-03-48-32-1124-PM.png?width=29&height=32&name=image-png-Feb-26-2026-03-48-32-1124-PM.png)- active features in blue ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Feb-26-2026-03-47-37-4396-PM.png?width=31&height=32&name=image-png-Feb-26-2026-03-47-37-4396-PM.png)- disabled but available features in dark gray ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Feb-26-2026-03-48-03-8775-PM.png?width=32&height=33&name=image-png-Feb-26-2026-03-48-03-8775-PM.png)- unavailable features in light gray   **3.4:** By clicking on the 3 small dots to the right of the graph icon, you can access the calls made with this service: ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Mar-13-2025-10-04-49-4668-AM.png?width=327&height=189&name=image-png-Mar-13-2025-10-04-49-4668-AM.png)   ### 4. Connect Zalando to Shippingbo **4.1:** First, you must fill in the following information in the **General settings** block: \- Zalando client ID \- Zalando client secret \- Zalando sales country: enter here the country code for which the stock must be updated. ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Mar-26-2025-03-23-03-3378-PM.png?width=555&height=346&name=image-png-Mar-26-2025-03-23-03-3378-PM.png)   **4.2** Enable the **Order retrieval** (optional): - To enable **Order retrieval**, click on the arrow to the right of the corresponding category: ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Mar-13-2025-10-08-45-7510-AM.png?width=670&height=73&name=image-png-Mar-13-2025-10-08-45-7510-AM.png)   **4.3** Enable the **Order lifecycle** (optional): - To enable the **Order lifecycle**, check **Shipped** in the dedicated section**:** ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Mar-17-2026-04-36-18-8973-PM.png?width=452&height=323&name=image-png-Mar-17-2026-04-36-18-8973-PM.png) **4.4** Configure the **Stock sending** (optional) The **Stock sending** is enabled by clicking on the dedicated button: ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Mar-12-2026-02-23-13-5162-PM.png?width=670&height=83&name=image-png-Mar-12-2026-02-23-13-5162-PM.png) The **Stock sending** call is made immediately from Shippingbo to Zalando as soon as a stock variation occurs on a product, **provided that this product shares the same SKU** on Shippingbo and Zalando. **💡 Tip:** Specifically with Zalando, it is possible to update the stock via the product's **EAN** (rather than by its SKU as for all other sales channels). To do so, you can check the option ***Use the ean to update stocks - not compatible with multi EAN***. ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Mar-18-2026-08-42-46-5966-AM.png?width=553&height=48&name=image-png-Mar-18-2026-08-42-46-5966-AM.png) ➡️ When this option is checked, the **Stock sending** is performed via the product's **EAN**, and no longer its **SKU**. ➡️ In this case, the **EAN** must be identical on Shippingbo and Zalando for the **Stock sending** to work.   The other options in this section let you adjust the stock value sent according to the specifics of your business. ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Mar-17-2026-04-43-53-0519-PM.png?width=670&height=387&name=image-png-Mar-17-2026-04-43-53-0519-PM.png) If you use **Stock types**, you can configure the exclusive distribution of a single stock type to Zalando, in the **Stock type to publish on the service** field. ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Mar-12-2026-10-42-14-1340-AM.png?width=368&height=83&name=image-png-Mar-12-2026-10-42-14-1340-AM.png) By default, this field is empty, so all stock types are sent to Zalando.   **4.5** Then fill in the rest of the information you need in the **Advanced settings** (optional). If you want to delete this connector, you will find the dedicated button in this section: ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Mar-13-2025-10-13-17-4907-AM.png?width=670&height=73&name=image-png-Mar-13-2025-10-13-17-4907-AM.png)         **⚒️ Framework and responsibilities:** Before fully using the feature described in this tutorial, we strongly recommend running **a test phase** with your own settings to check that the result matches your expectations. As the customer remains **fully responsible** for the actions carried out in the Shippingbo account, these tests are essential to use the tool with complete peace of mind. **⚒️ Framework and responsibilities:** **Only direct connections** to sales channels allow Shippingbo to **guarantee control over the flows**. When orders are not retrieved via an official Shippingbo connector, but pass through a third-party tool (intermediate CMS, external connector, FTP, manual or automated import), Shippingbo cannot guarantee the integrity, reliability or completeness of the transmitted data. This data may be modified, truncated, reformatted or duplicated before it is received in Shippingbo, notably leading to processing errors, duplicate orders, status inconsistencies, label blockages, carrier or customs anomalies, as well as a degradation of the final customer experience. In this context, Shippingbo **is not able to investigate or correct the anomalies** originating from the third-party system. Any anomaly related to upstream data falls outside Shippingbo’s scope of responsibility (more information on the support scope [here](https://knowledge.shippingbo.com/support-shippingbo-quel-est-notre-p%C3%A9rim%C3%A8tre-daction?hsLang=fr)). These investigations can only be carried out as part of a specific service and will be invoiced. For all these reasons, it is strongly recommended to connect your sales channels directly to Shippingbo via the official connectors.   #### Contact us 📬: Questions about this feature? Feel free to write to us  [here](https://support.shippingbo.com/?hsLang=fr) so that we can answer your questions. [![bleu et gris\_Sigle+logo SBO (2)](https://knowledge.shippingbo.com/hs-fs/hubfs/bleu%20et%20gris_Sigle+logo%20SBO%20(2).png?width=210&height=40&name=bleu%20et%20gris_Sigle+logo%20SBO%20(2).png "bleu et gris_Sigle+logo SBO (2)")](http://shippingbo.com)