CORRECT THE ROUTING OF AN ORDER TO THE WRONG WAREHOUSE

Summary

 

• Fewer logistics errors: quickly corrects an order that was routed incorrectly.
• Reliable stock: the original order is automatically canceled to re-increment the stock of the wrong warehouse.
• Time saving: avoids complex handling and multiple manual interventions.
• Operational fluidity: rerouting ensures that the order is processed in the correct logistics chain.

 

 

2. Prerequisites ✔️: 

• This feature is available for users working with Multi-Shippingbo.
• Contact our support team so that they activate the following options in your Multi-Shippingbo configurations: 

 - Cancel the order when it goes into error to reroute it to the reseller.

 - Button to reroute an order in error to the supplier. 

 

3. 👩‍🎓 How does order rerouting work?

3.1 Setting the order to error in the WMS or store

Automatic effects:

• Cancels the order on the OMS side

• Re-increments the stock of the initial warehouse or store

• Switches the order to “In error” in the OMS

• Releases the order for rerouting

 

3.2 Mandatory correction depending on the case

 

 

3.3 Retry routing

Relaunch the rerouting of the order to the correct warehouse by going to the details of the order concerned in your OMS, tab Warehouse, then click on Retry routing: 

Result:

• A new order is created in the correct warehouse or store

• The old order is automatically canceled

• The stock is correct and consistent.

 

 

 

4. 📖 Use cases

4.1 Use case: order routed to the wrong warehouse 🏬

Step 1: Set the order to error in the WMS

The picker notices that the order should not be in this warehouse → they set it to Error.

Immediate effects:

• order canceled on the OMS side

• stock re-incremented

• order in status In error in the OMS

Step 2: Correct the warehouse mapping

• On the OMS account, go to the menu Configurations → Logistics → Warehouse mapping to correct your mapping. You can also use our tutorial here. 

 

Step 3: Retry routing

In the order details, retry its routing.

Result:

• New order created in the correct warehouse

• Erroneous order automatically canceled

 

4.2 Use case: Click & Collect: incorrect store stock 🏫

An order is correctly routed, but impossible to prepare by the store.

Examples:

• Actual stockout

• Product not found / stolen

• Breakage

• Store stock not synchronized

• Actual quantity < expected quantity

 

Step 1: Before any action in Shippingbo:

1. Physically check the actual quantities

2. Update the stock in the store's local tool

3. Let the synchronization send the correct quantities back to Shippingbo

 

Step 2: Set the order to error in the store

Immediate effects:

• order canceled in the OMS

• stock re-incremented

• order in status In error on the OMS side

 

Step 3: Check / Adjust the routing rules in the OMS

Check in Configuration → Logistics → Warehouse mapping:

• store priority → fallback

• eligibility of other stores

• switch to the e-commerce warehouse if no store has stock

 

Step 4: Retry routing

Possible results:

The new order automatically contains:

• the right delivery method

• the right preparation settings

• correct tracking

 

 

5. 🕵️Practical example

A merchant with two warehouses (North & South) notices that an order intended for the South is routed to the North.

Steps to follow: 

• They set the order to error in the North WMS
• The stock is re-incremented in the North
• They correct the mapping in the OMS
• They launch the “Retry routing”
• The order is recreated in the South warehouse

 

 

 

To go further 🛫:

- Reroute orders manually and by import

- Configure the warehouse mapping

- Existing order statuses in Shippingbo

 

 

Contact us 📬:

Questions about this feature? Feel free to write to us here so that we can answer your questions.