--- title: DATA RETRIEVAL BY YOUR SERVICE IS TEMPORARILY IMPOSSIBLE description: DATA RETRIEVAL BY YOUR SERVICE IS TEMPORARILY IMPOSSIBLE --- [Passer au contenu](https://knowledge.shippingbo.com/base-de-connaissance/data-retrieval-by-your-service-is-temporarily-impossible#main-content) Français Afficher le sous-menu pour les traductions [Centre d'aide Shippingbo](https://support.shippingbo.com/tickets?hsLang=fr) ![bleu et gris\_Sigle+logo SBO (4)](https://knowledge.shippingbo.com/hs-fs/hubfs/Photo%20Marie/bleu%20et%20gris_Sigle+logo%20SBO%20(4).png?width=210&height=40&name=bleu%20et%20gris_Sigle+logo%20SBO%20(4).png) Ouvrir la navigation principale Fermer la navigation principale - Français Afficher le sous-menu pour les traductions - [Centre d'aide Shippingbo](https://support.shippingbo.com/tickets) Comment pouvons-nous vous aider ? - Il n'y a aucune suggestion car le champ de recherche est vide. 1. [ZONE DE TEST](https://knowledge.shippingbo.com/base-de-connaissance?hsLang=fr) 2. [Erreurs fréquentes & comment les éviter](https://knowledge.shippingbo.com/base-de-connaissance/erreurs-fr%C3%A9quentes-comment-les-%C3%A9viter?hsLang=fr) 3. [FAQs - Erreurs sur les canaux de vente](https://knowledge.shippingbo.com/base-de-connaissance/erreurs-fr%C3%A9quentes-comment-les-%C3%A9viter?hsLang=fr#faqs-erreurs-sur-les-canaux-de-vente) 25 octobre 2026 # DATA RETRIEVAL BY YOUR SERVICE IS TEMPORARILY IMPOSSIBLE You have received an email or a notification reporting a data retrieval error from one of your connected sales channels:  *"The data source returns the following error: 504 Gateway Timeout. Data retrieval by your \[name of your sales source\] service is temporarily impossible and new attempts will be made later."* *![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Jan-08-2025-01-21-43-8207-PM.png?width=571&height=88&name=image-png-Jan-08-2025-01-21-43-8207-PM.png)*   This generally means that there is a connection error with the sales channel; in the example above, the "503 Service Unavailable" error indicates that the service is unavailable.    ✅**Solution:**  Go to the menu **Connectors** =\> **Sales channels** =\> Channel indicated in the error message =\> Check the connection by clicking on the graph icon located to the right of the service status: ![](https://static.hsstatic.net/BlogImporterAssetsUI/ex/missing-image.png) - If the message "**Connection successful**" is displayed, the connection has been restored automatically. We invite you to check whether there are any anomalies in the order import, and to contact support if so.   - If the message is **red**, you need to check the Logs and contact your developer or web agency so that they carry out checks: ![](https://static.hsstatic.net/BlogImporterAssetsUI/ex/missing-image.png)     💠 **Note**:  The following errors indicate an error on the receiving interface and are **external to Shippingbo**: - **Code 500** ❌: all codes around 500 indicate that the request was received but there is an error on the receiving interface (503 Service Unavailable). #### Contact us 📬: Questions about this feature? Feel free to write to us [here](https://support.shippingbo.com/?hsLang=fr) so that we can answer your questions.   [![bleu et gris\_Sigle+logo SBO (2)](https://knowledge.shippingbo.com/hs-fs/hubfs/bleu%20et%20gris_Sigle+logo%20SBO%20(2).png?width=210&height=40&name=bleu%20et%20gris_Sigle+logo%20SBO%20(2).png "bleu et gris_Sigle+logo SBO (2)")](http://shippingbo.com)