--- title: "DELIVENGO: ERROR WHEN GENERATING A LABEL" description: "DELIVENGO: ERROR WHEN GENERATING A LABEL" --- [Passer au contenu](https://knowledge.shippingbo.com/base-de-connaissance/delivengo-error-when-generating-a-label#main-content) Français Afficher le sous-menu pour les traductions [Centre d'aide Shippingbo](https://support.shippingbo.com/tickets?hsLang=fr) ![bleu et gris\_Sigle+logo SBO (4)](https://knowledge.shippingbo.com/hs-fs/hubfs/Photo%20Marie/bleu%20et%20gris_Sigle+logo%20SBO%20(4).png?width=210&height=40&name=bleu%20et%20gris_Sigle+logo%20SBO%20(4).png) Ouvrir la navigation principale Fermer la navigation principale - Français Afficher le sous-menu pour les traductions - [Centre d'aide Shippingbo](https://support.shippingbo.com/tickets) Comment pouvons-nous vous aider ? - Il n'y a aucune suggestion car le champ de recherche est vide. 1. [ZONE DE TEST](https://knowledge.shippingbo.com/base-de-connaissance?hsLang=fr) 2. [Erreurs fréquentes & comment les éviter](https://knowledge.shippingbo.com/base-de-connaissance/erreurs-fr%C3%A9quentes-comment-les-%C3%A9viter?hsLang=fr) 3. [FAQs - Erreur à la génération des étiquettes](https://knowledge.shippingbo.com/base-de-connaissance/erreurs-fr%C3%A9quentes-comment-les-%C3%A9viter?hsLang=fr#faqs-erreur-%C3%A0-la-g%C3%A9n%C3%A9ration-des-%C3%A9tiquettes) 25 octobre 2026 # DELIVENGO: ERROR WHEN GENERATING A LABEL You are trying to generate a label with the carrier Delivengo, but you receive the following error message:  *"Delivengo: Error while creating the shipment., {"data"=\>{"plis"=\>{"destinataire"=\>"errPaysNational"=\>{"errPaysNational"=\>"The destination must be different from France or DOM-TOM"}}}}}}*   This error indicates that the destination country of the order is not supported by Delivengo.   If you refer to their specific terms of sale, you will see that destinations such as Metropolitan France, the DOM-TOM, but also Andorra and Monaco, are not supported by Delivengo.   ✅**Solution:** you will need to ship the order in question with a carrier other than Delivengo.   The specific terms of sale of Delivengo can be viewed via this link: [https://mydelivengo.laposte.fr/easy/storage/2017/10/CSV-Delivengo-Easy-V3DEF\_2novembre2017.pdf](https://mydelivengo.laposte.fr/easy/storage/2017/10/CSV-Delivengo-Easy-V3DEF_2novembre2017.pdf)    #### Contact us 📬: Questions about this feature? Feel free to write to us [here](https://support.shippingbo.com/?hsLang=fr) so that we can answer your questions.   [![bleu et gris\_Sigle+logo SBO (2)](https://knowledge.shippingbo.com/hs-fs/hubfs/bleu%20et%20gris_Sigle+logo%20SBO%20(2).png?width=210&height=40&name=bleu%20et%20gris_Sigle+logo%20SBO%20(2).png "bleu et gris_Sigle+logo SBO (2)")](http://shippingbo.com)