--- title: "DPD CLASSIC: PARCEL SHOP DELIVERY SERVICE IS DENIED ERROR" description: "DPD CLASSIC: PARCEL SHOP DELIVERY SERVICE IS DENIED ERROR" --- [Passer au contenu](https://knowledge.shippingbo.com/base-de-connaissance/dpd-classic-parcel-shop-delivery-service-is-denied-error#main-content) Français Afficher le sous-menu pour les traductions [Centre d'aide Shippingbo](https://support.shippingbo.com/tickets?hsLang=fr) ![bleu et gris\_Sigle+logo SBO (4)](https://knowledge.shippingbo.com/hs-fs/hubfs/Photo%20Marie/bleu%20et%20gris_Sigle+logo%20SBO%20(4).png?width=210&height=40&name=bleu%20et%20gris_Sigle+logo%20SBO%20(4).png) Ouvrir la navigation principale Fermer la navigation principale - Français Afficher le sous-menu pour les traductions - [Centre d'aide Shippingbo](https://support.shippingbo.com/tickets) Comment pouvons-nous vous aider ? - Il n'y a aucune suggestion car le champ de recherche est vide. 1. [ZONE DE TEST](https://knowledge.shippingbo.com/base-de-connaissance?hsLang=fr) 2. [Erreurs fréquentes & comment les éviter](https://knowledge.shippingbo.com/base-de-connaissance/erreurs-fr%C3%A9quentes-comment-les-%C3%A9viter?hsLang=fr) 3. [FAQs - Erreur à la génération des étiquettes](https://knowledge.shippingbo.com/base-de-connaissance/erreurs-fr%C3%A9quentes-comment-les-%C3%A9viter?hsLang=fr#faqs-erreur-%C3%A0-la-g%C3%A9n%C3%A9ration-des-%C3%A9tiquettes) 25 octobre 2026 # DPD CLASSIC: PARCEL SHOP DELIVERY SERVICE IS DENIED ERROR You are trying to ship an order with the DPD CLASSIC service, but you receive the following error:  *500 Internal Server Error: Parcel Shop delivery service is denied.*   This error occurs because the order's delivery address contains a pick-up point number, whereas the DPD CLASSIC service does not allow shipments to pick-up points. The dedicated DPD RELAIS service must be used for this.    ✅**Solution:** You can either ship the order with the DPD RELAIS service, for a shipment to a pick-up point. You can also correct the delivery address by removing the pick-up point number if it is a mistake, and entering the correct destination address #### Contact us 📬: Questions about this feature? Feel free to write to us [here](https://support.shippingbo.com/?hsLang=fr) so that we can answer your questions.     [![bleu et gris\_Sigle+logo SBO (2)](https://knowledge.shippingbo.com/hs-fs/hubfs/bleu%20et%20gris_Sigle+logo%20SBO%20(2).png?width=210&height=40&name=bleu%20et%20gris_Sigle+logo%20SBO%20(2).png "bleu et gris_Sigle+logo SBO (2)")](http://shippingbo.com)