--- title: "DPD: ERROR WHEN GENERATING A LABEL: INVALID SHIPPER CENTER NUMBER" description: "DPD: ERROR WHEN GENERATING A LABEL: INVALID SHIPPER CENTER NUMBER" --- [Passer au contenu](https://knowledge.shippingbo.com/base-de-connaissance/dpd-error-when-generating-a-label-invalid-shipper-center-number#main-content) Français Afficher le sous-menu pour les traductions [Centre d'aide Shippingbo](https://support.shippingbo.com/tickets?hsLang=fr) ![bleu et gris\_Sigle+logo SBO (4)](https://knowledge.shippingbo.com/hs-fs/hubfs/Photo%20Marie/bleu%20et%20gris_Sigle+logo%20SBO%20(4).png?width=210&height=40&name=bleu%20et%20gris_Sigle+logo%20SBO%20(4).png) Ouvrir la navigation principale Fermer la navigation principale - Français Afficher le sous-menu pour les traductions - [Centre d'aide Shippingbo](https://support.shippingbo.com/tickets) Comment pouvons-nous vous aider ? - Il n'y a aucune suggestion car le champ de recherche est vide. 1. [ZONE DE TEST](https://knowledge.shippingbo.com/base-de-connaissance?hsLang=fr) 2. [Erreurs fréquentes & comment les éviter](https://knowledge.shippingbo.com/base-de-connaissance/erreurs-fr%C3%A9quentes-comment-les-%C3%A9viter?hsLang=fr) 3. [FAQs - Erreur à la génération des étiquettes](https://knowledge.shippingbo.com/base-de-connaissance/erreurs-fr%C3%A9quentes-comment-les-%C3%A9viter?hsLang=fr#faqs-erreur-%C3%A0-la-g%C3%A9n%C3%A9ration-des-%C3%A9tiquettes) 25 octobre 2026 # DPD: ERROR WHEN GENERATING A LABEL: INVALID SHIPPER CENTER NUMBER You try to generate a label for a shipment with DPD, but you receive the error message below:  *"500 InternalServerError: invalid shipper CenterNumber for customer CenterNumber 6"*   This error message means that the agency code entered in your DPD label account in Shippingbo does not match the one associated with your account number at DPD.   ✅**Solution:** please have DPD confirm the agency code associated with your account. Then, contact Shippingbo support via the "Help" button so that we can correct the configuration of your DPD account.     [![bleu et gris\_Sigle+logo SBO (2)](https://knowledge.shippingbo.com/hs-fs/hubfs/bleu%20et%20gris_Sigle+logo%20SBO%20(2).png?width=210&height=40&name=bleu%20et%20gris_Sigle+logo%20SBO%20(2).png "bleu et gris_Sigle+logo SBO (2)")](http://shippingbo.com)