PACKAGE INSURANCE MANAGEMENT WITH SHIPPINGBO

 

1. Prerequisites

• Available only to customers using a carrier that provides parcel insurance and has subscribed to this service.
  
  Compatible carriers that cover insurance:

  • Standard carriers: Amazon Shipping, Chronopost, Colis Privé, Correos Express, Dachser, DB Schenker, DHL, DHL Parcel Connect, DPD By API, Sending from Nand, Cheaper Shipping, FedEx, Geodis, Geodis By API, Heppner, Kuehne, La Poste, MRW, SBO Generic Dispor, Teliae, TNT.
    

  • Transportation contracts via Label Providers. (Conditional insurance if allow_insurance is enabled)

 

3. How does Parcel Insurance Management work?

Insurance management allows you to insure packages when creating the label or via a default setting in your Shippingbo account. This can be activated depending on the carrier and a minimum amount for the packages to be insured.

Example : If you have a parcel worth €150, you can add insurance for that parcel when creating the label or set a minimum amount from which all your parcels will be automatically insured.

 

4. Activate Package Insurance Management

To activate insurance on your packages, you must activate it in your carrier's settings:

1. Access the menu Connectors > Transport contracts > Your carrier configurations.
2. Enter the relevant carrier service, then uncheck the option Disable insurancein the category Packages and insuranceThis will activate insurance on your shipments:
   
   Example If you wish to activate insurance for your Colissimo shipments, go to Your carrier configurations Colissimo and uncheck the box Disable insurance.
   
   • ✅ Box checked: Shippingbo does not send no insurance information to the carrier when editing the label for this service, even if a minimum insurance value is set in your account.
   • ❌ Box unchecked: The insurance is active and the insured value data is transmitted to the carrier for this service as soon as the value conditions are met or entered manually.

 

5. Use the Package insurance management

5.1 Enter the insured amount

There are two ways to provide insurance information for your packages (for services where insurance is not disabled):

• At the time of generating the order label
  
  When creating the label, you will be able to enter the insurance value in the field Edit the insurance information if you wish to insure the shipment. :
  
  
  ➡️ For this solution, the control picking is always recommended to do check the value of the insured package.  

 

• Specify a minimum value for all packages by default

Go to the menu Configurations -> Logistics and enter the value in the field Minimum value for insurance (to be entered in cents):

Example If you set a minimum value of 10,000 (i.e., €100), all your packages valued over €100 will be automatically insured (unless the service offers an option). Deactivate insurance checked).

 

5.2 Verify the insurance amount in the generated invoice

If you manage the insurance, you will need to check on the next bill that the amount matches your expectations.

If you have the Billing module, you can find this information in the order details, under the Documents tab:

For more information about the Shippinbo Billing module, click here.

 

 

 

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