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RETURN CARRIERS - DPD

1. Prerequisites

  • To connect your DPD return service, you must first have connected your outbound service.

    ➡️ For this, you can consult our tutorial Carriers - Connect DPD.
  • Feature available for all Shipping Packs.

🚩 Special case:

If your Shippingbo database is a WHOYou do not need to have already configured an outbound service. However, access to the configuration of return services requires activation by our technical teams, whom you can contact. here.

 

2. Connect the DPD Return Contract

Step 1:Go to your carrier settings via the menuConnectors->Transport contracts :

Step 2: Find your connected DPD contract and then access its settings:

🚩 Special case:

If your Shippingbo database is a WHOYou will need to create the transport contract at this stage. Go to Transport contracts and click on Add a transport contract :

Search "DPD" in the search bar and click on the tile DPD which is displayed:

Step 3:Go to the categoryMy services returnthen click onAdd a return service :

Step 4:Select the service name:

Step 5:Enter your return service settings:

- NotificationsEnter here the email address to be notified when a return is created under this contract.

- Options : 

  • Use the shipping address from the outbound service: Check this option if you want the return address to be the same address as the shipping address provided in the outbound contract.
  • Label size 10x15 cmCheck this option if you want the 10x15 cm format to be used for return labels (recommended).

- Tags : Reference on the label: you can fill in the information of your choice on the label to more easily find the return upon receipt.

Step 6: You can adjust the return address by clicking on Add an address :

  • You can remove this carrier service by clicking on Remove the connector :

 

 

⚒️ Framework and responsibilities:

Before fully using the functionality described in this tutorial, it is strongly recommended to performa testing phasefollowing your own parameters to verify that the result meets your expectations. The remaining customerfully responsibleThese tests, which are essential for ensuring the tool can be used with complete peace of mind, are crucial for the actions carried out on the Shippingbo account.

 

 

To go further 🛫:

- Carriers - Connect DPD

 

Contact us 📬:

Any questions about this feature?
Feel free to write to ushereso that we can answer your questions.