RETURN CARRIERS - MONDIAL RELAY

1. Prerequisites

• To connect your Mondial Relay return service, you must first have connected your outbound service.
  
  ➡️ For this, you can consult our tutorial Carriers - Connect Mondial Relay.
• Feature available for all Shippingbo Packs (LMS, OMS, WMS, and TMS).

2. Connect the Mondial Relay Return contract

Step 1: Go to your carrier settings via the menu Connectors -> Transport contracts :

Step 2: Find your connected Mondial Relay contract and then enter its settings: 

Step 3:Go to the "My return services" category and then click on "Add a return service":

💠 Note:

The service will be disabled by default. You will need to activate it once all the connection information has been correctly entered:

Step 4:Select the service name:

Step 5:Enter your return service settings:

- NotificationsEnter here the email address to be notified when a return is created under this contract.

- Options : 

• Use the shipping address from the outbound service: Check this option if you want the return address to be the same address as the shipping address provided in the outbound contract.
• Label size 10x15 cmCheck this option if you want the 10x15 cm format to be used for return labels (recommended).
• Default nameEnter a default name here if you wish, so that the "name" or "first name" field is not empty.
• Default descriptionEnter a default description here so that the "description" field is never empty. Please note that this field must be completed in order to obtain customs documents.

Step 6:You can remove this carrier by clicking on "Remove connector":

To go further 🛫:

- Carriers - Connect Mondial Relay

Contact us 📬:

Any questions about this feature?
Feel free to write to ushere so that we can answer your questions.