--- title: "ERROR IN A COLISSIMO ORDER TO THE DOM-TOM: DEMATERIALIZED DOCUMENT CANNOT BE UPLOAD ON COLISSIMO" description: "ERROR IN A COLISSIMO ORDER TO THE DOM-TOM: DEMATERIALIZED DOCUMENT CANNOT BE UPLOAD ON COLISSIMO" --- [Passer au contenu](https://knowledge.shippingbo.com/base-de-connaissance/error-in-a-colissimo-order-to-the-dom-tom-dematerialized-document-cannot-be-upload-on-colissimo#main-content) Français Afficher le sous-menu pour les traductions [Centre d'aide Shippingbo](https://support.shippingbo.com/tickets?hsLang=fr) ![bleu et gris\_Sigle+logo SBO (4)](https://knowledge.shippingbo.com/hs-fs/hubfs/Photo%20Marie/bleu%20et%20gris_Sigle+logo%20SBO%20(4).png?width=210&height=40&name=bleu%20et%20gris_Sigle+logo%20SBO%20(4).png) Ouvrir la navigation principale Fermer la navigation principale - Français Afficher le sous-menu pour les traductions - [Centre d'aide Shippingbo](https://support.shippingbo.com/tickets) Comment pouvons-nous vous aider ? - Il n'y a aucune suggestion car le champ de recherche est vide. 1. [ZONE DE TEST](https://knowledge.shippingbo.com/base-de-connaissance?hsLang=fr) 2. [Erreurs fréquentes & comment les éviter](https://knowledge.shippingbo.com/base-de-connaissance/erreurs-fr%C3%A9quentes-comment-les-%C3%A9viter?hsLang=fr) 3. [FAQs - Gestion des commandes](https://knowledge.shippingbo.com/base-de-connaissance/erreurs-fr%C3%A9quentes-comment-les-%C3%A9viter?hsLang=fr#faqs-gestion-des-commandes) 30 octobre 2026 # ERROR IN A COLISSIMO ORDER TO THE DOM-TOM: DEMATERIALIZED DOCUMENT CANNOT BE UPLOAD ON COLISSIMO You shipped an order to the DOM-TOM with Colissimo, and following the shipment you receive the following error:  *"Error during uploading documents : Dematerialized document cannot be upload on Colissimo. Returned error message: Problem retrieving the parcel via searchColis."*   This error is due to a shipment integration time that was too long on Colissimo's side, which meant they could not integrate the customs documents associated with the order.    ✅**Solution:** Please contact Shippingbo support via the "Help" button in your interface, indicating the number of the order concerned, so that we can resend the customs documents to Colissimo for this order.    #### Contact us 📬: Questions about this feature? Feel free to write to us [here](https://support.shippingbo.com/?hsLang=fr) so that we can answer your questions.   [![bleu et gris\_Sigle+logo SBO (2)](https://knowledge.shippingbo.com/hs-fs/hubfs/bleu%20et%20gris_Sigle+logo%20SBO%20(2).png?width=210&height=40&name=bleu%20et%20gris_Sigle+logo%20SBO%20(2).png "bleu et gris_Sigle+logo SBO (2)")](http://shippingbo.com)