--- title: ERROR IN THE DIMENSIONS SENT TO THE CARRIER description: ERROR IN THE DIMENSIONS SENT TO THE CARRIER --- [Passer au contenu](https://knowledge.shippingbo.com/base-de-connaissance/error-in-the-dimensions-sent-to-the-carrier#main-content) Français Afficher le sous-menu pour les traductions [Centre d'aide Shippingbo](https://support.shippingbo.com/tickets?hsLang=fr) ![bleu et gris\_Sigle+logo SBO (4)](https://knowledge.shippingbo.com/hs-fs/hubfs/Photo%20Marie/bleu%20et%20gris_Sigle+logo%20SBO%20(4).png?width=210&height=40&name=bleu%20et%20gris_Sigle+logo%20SBO%20(4).png) Ouvrir la navigation principale Fermer la navigation principale - Français Afficher le sous-menu pour les traductions - [Centre d'aide Shippingbo](https://support.shippingbo.com/tickets) Comment pouvons-nous vous aider ? - Il n'y a aucune suggestion car le champ de recherche est vide. 1. [ZONE DE TEST](https://knowledge.shippingbo.com/base-de-connaissance?hsLang=fr) 2. [Erreurs fréquentes & comment les éviter](https://knowledge.shippingbo.com/base-de-connaissance/erreurs-fr%C3%A9quentes-comment-les-%C3%A9viter?hsLang=fr) 3. [FAQs - Gestion des expéditions](https://knowledge.shippingbo.com/base-de-connaissance/erreurs-fr%C3%A9quentes-comment-les-%C3%A9viter?hsLang=fr#faqs-gestion-des-exp%C3%A9ditions) 25 octobre 2026 # ERROR IN THE DIMENSIONS SENT TO THE CARRIER The parcel dimensions sent to carriers are incorrect and do not match the expected dimensions.   ✅**Solution:** There can be several reasons for this:  \- First, go to **Configurations** -\> **Logistics**: at the very bottom of the page, check in the **Automatic parcel information completion** section whether default dimensions have been entered: ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Jul-01-2025-10-19-55-2107-AM.png?width=1109&height=185&name=image-png-Jul-01-2025-10-19-55-2107-AM.png) \- Second, check in **Logistics** -\> **Carton** whether you have cartons configured with specific dimensions. Indeed, in the case of carton mapping and selection of a carton, the carton's dimensions take priority. #### Contact us 📬: Questions about this feature? Feel free to write to us [here](https://support.shippingbo.com/?hsLang=fr) so that we can answer your questions.     [![bleu et gris\_Sigle+logo SBO (2)](https://knowledge.shippingbo.com/hs-fs/hubfs/bleu%20et%20gris_Sigle+logo%20SBO%20(2).png?width=210&height=40&name=bleu%20et%20gris_Sigle+logo%20SBO%20(2).png "bleu et gris_Sigle+logo SBO (2)")](http://shippingbo.com)