--- title: ERROR MESSAGE IN A RAKUTEN / PRICEMINISTER ORDER description: ERROR MESSAGE IN A RAKUTEN / PRICEMINISTER ORDER --- [Passer au contenu](https://knowledge.shippingbo.com/base-de-connaissance/error-message-in-a-rakuten-priceminister-order#main-content) Français Afficher le sous-menu pour les traductions [Centre d'aide Shippingbo](https://support.shippingbo.com/tickets?hsLang=fr) ![bleu et gris\_Sigle+logo SBO (4)](https://knowledge.shippingbo.com/hs-fs/hubfs/Photo%20Marie/bleu%20et%20gris_Sigle+logo%20SBO%20(4).png?width=210&height=40&name=bleu%20et%20gris_Sigle+logo%20SBO%20(4).png) Ouvrir la navigation principale Fermer la navigation principale - Français Afficher le sous-menu pour les traductions - [Centre d'aide Shippingbo](https://support.shippingbo.com/tickets) Comment pouvons-nous vous aider ? - Il n'y a aucune suggestion car le champ de recherche est vide. 1. [ZONE DE TEST](https://knowledge.shippingbo.com/base-de-connaissance?hsLang=fr) 2. [Erreurs fréquentes & comment les éviter](https://knowledge.shippingbo.com/base-de-connaissance/erreurs-fr%C3%A9quentes-comment-les-%C3%A9viter?hsLang=fr) 3. [FAQs - Gestion des commandes](https://knowledge.shippingbo.com/base-de-connaissance/erreurs-fr%C3%A9quentes-comment-les-%C3%A9viter?hsLang=fr#faqs-gestion-des-commandes) 25 octobre 2026 # ERROR MESSAGE IN A RAKUTEN / PRICEMINISTER ORDER You shipped a Rakuten order from Shippingbo, but it is now in error and the following message appears in the tab labeled **Messages**:  *"Error returned by Pricemister when notifying the shipment of the order: ParameterError - Problem with parameters. - Article 663059960: for prepaid shipping methods, you cannot enter tracking numbers; you must enter "yes" or delete the line if you have not shipped it yet."*   This error is caused by the "prepaid" option being enabled in your Rakuten backoffice for the selected carrier. This option forces you to create your labels in the Rakuten backoffice.    ✅**Solution:** We advise you to remove the "prepaid" option on Rakuten so that you can ship your orders from Shippingbo.  You can contact Rakuten support so that they can tell you how to handle these orders requested as prepaid and shipped through a system other than their backoffice.      Once the option is disabled, closures should work normally. #### Contact us 📬: Questions about this feature? Feel free to write to us [here](https://support.shippingbo.com/?hsLang=fr) so that we can answer your questions. [![bleu et gris\_Sigle+logo SBO (2)](https://knowledge.shippingbo.com/hs-fs/hubfs/bleu%20et%20gris_Sigle+logo%20SBO%20(2).png?width=210&height=40&name=bleu%20et%20gris_Sigle+logo%20SBO%20(2).png "bleu et gris_Sigle+logo SBO (2)")](http://shippingbo.com)