--- title: ERROR MESSAGES DURING PRODUCT IMPORT description: ERROR MESSAGES DURING PRODUCT IMPORT --- [Passer au contenu](https://knowledge.shippingbo.com/base-de-connaissance/error-messages-during-product-import#main-content) Français Afficher le sous-menu pour les traductions [Centre d'aide Shippingbo](https://support.shippingbo.com/tickets?hsLang=fr) ![bleu et gris\_Sigle+logo SBO (4)](https://knowledge.shippingbo.com/hs-fs/hubfs/Photo%20Marie/bleu%20et%20gris_Sigle+logo%20SBO%20(4).png?width=210&height=40&name=bleu%20et%20gris_Sigle+logo%20SBO%20(4).png) Ouvrir la navigation principale Fermer la navigation principale - Français Afficher le sous-menu pour les traductions - [Centre d'aide Shippingbo](https://support.shippingbo.com/tickets) Comment pouvons-nous vous aider ? - Il n'y a aucune suggestion car le champ de recherche est vide. 1. [ZONE DE TEST](https://knowledge.shippingbo.com/base-de-connaissance?hsLang=fr) 2. [Erreurs fréquentes & comment les éviter](https://knowledge.shippingbo.com/base-de-connaissance/erreurs-fr%C3%A9quentes-comment-les-%C3%A9viter?hsLang=fr) 3. [FAQs - Gestion des fichiers](https://knowledge.shippingbo.com/base-de-connaissance/erreurs-fr%C3%A9quentes-comment-les-%C3%A9viter?hsLang=fr#faqs-gestion-des-fichiers) 25 octobre 2026 # ERROR MESSAGES DURING PRODUCT IMPORT You are trying to import a CSV file to create new products, via the menu **Configurations** -\> **File management** -\> **Import** -\> **Product**, but you receive error messages similar to those below:  ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Jul-04-2025-08-00-12-8546-AM.png?width=433&height=130&name=image-png-Jul-04-2025-08-00-12-8546-AM.png) ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Jul-04-2025-08-01-52-4502-AM.png?width=248&height=67&name=image-png-Jul-04-2025-08-01-52-4502-AM.png) These messages mean that the file contains an error in one or more of the fields filled in for the indicated reference. Because of this error, the products listed in the "Reference" field cannot be created in your product catalog.    ✅**Solution:** you need to correct the information concerned by these errors, for each product indicated, then retry the import.   #### Contact us 📬: Questions about this feature? Feel free to write to us [here](https://support.shippingbo.com/?hsLang=fr) so that we can answer your questions. [![bleu et gris\_Sigle+logo SBO (2)](https://knowledge.shippingbo.com/hs-fs/hubfs/bleu%20et%20gris_Sigle+logo%20SBO%20(2).png?width=210&height=40&name=bleu%20et%20gris_Sigle+logo%20SBO%20(2).png "bleu et gris_Sigle+logo SBO (2)")](http://shippingbo.com)