--- title: ERROR WHEN GENERATING A TMS LABEL description: ERROR WHEN GENERATING A TMS LABEL --- [Passer au contenu](https://knowledge.shippingbo.com/base-de-connaissance/error-when-generating-a-tms-label#main-content) Français Afficher le sous-menu pour les traductions [Centre d'aide Shippingbo](https://support.shippingbo.com/tickets?hsLang=fr) ![bleu et gris\_Sigle+logo SBO (4)](https://knowledge.shippingbo.com/hs-fs/hubfs/Photo%20Marie/bleu%20et%20gris_Sigle+logo%20SBO%20(4).png?width=210&height=40&name=bleu%20et%20gris_Sigle+logo%20SBO%20(4).png) Ouvrir la navigation principale Fermer la navigation principale - Français Afficher le sous-menu pour les traductions - [Centre d'aide Shippingbo](https://support.shippingbo.com/tickets) Comment pouvons-nous vous aider ? - Il n'y a aucune suggestion car le champ de recherche est vide. 1. [ZONE DE TEST](https://knowledge.shippingbo.com/base-de-connaissance?hsLang=fr) 2. [Erreurs fréquentes & comment les éviter](https://knowledge.shippingbo.com/base-de-connaissance/erreurs-fr%C3%A9quentes-comment-les-%C3%A9viter?hsLang=fr) 3. [FAQs - Erreur à la génération des étiquettes](https://knowledge.shippingbo.com/base-de-connaissance/erreurs-fr%C3%A9quentes-comment-les-%C3%A9viter?hsLang=fr#faqs-erreur-%C3%A0-la-g%C3%A9n%C3%A9ration-des-%C3%A9tiquettes) 25 octobre 2026 # ERROR WHEN GENERATING A TMS LABEL You are trying to generate a transport label on your TMS account but you receive the following error: ***"An error occurred with the Courrier Suivi API. Please check the logs for more details."***   ### 1. What should you check first before running a label test? Before anything else, it is recommended to check two key items: **✅The DFM of the order:** check the DFM associated with the order concerned. This lets you quickly spot any anomalies. To find out how to view it, see our tutorial [here](https://knowledge.shippingbo.com/gestion-des-logs-/-dfm?hsLang=fr).  ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-May-16-2025-10-37-44-8014-AM.png?width=1661&height=464&name=image-png-May-16-2025-10-37-44-8014-AM.png) ❌ **Token errors:** check whether there is a token error. To do so, check the requests made at the same time.  If an error is indeed visible, it may be due to: - a **configuration issue** - or a **malfunction on the carrier's side**. ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-May-16-2025-10-40-42-4145-AM.png?width=1178&height=379&name=image-png-May-16-2025-10-40-42-4145-AM.png) ### 2. Using the TMS via the Shippingbo API If your system is connected to our TMS via API, you can perform an additional check: 1. Go to your customer API call (filtering with your **customer ID**). 2. Then review the call sent to our TMS API. 3. Using the **date** and the **order number**, you can quickly find the corresponding request. ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-May-16-2025-10-45-58-6799-AM.png?width=200&height=250&name=image-png-May-16-2025-10-45-58-6799-AM.png) In the response, an error message will appear if there was one, for example: ***An error occurred with the Courrier Suivi API. Please check the logs for more details."*** This lets you confirm that the error detected is indeed the one you received, and gives you a clear view of what happened.   #### Contact us 📬: Questions about this feature? Feel free to write to us  [here](https://support.shippingbo.com/?hsLang=fr) so that we can answer your questions. [![bleu et gris\_Sigle+logo SBO (2)](https://knowledge.shippingbo.com/hs-fs/hubfs/bleu%20et%20gris_Sigle+logo%20SBO%20(2).png?width=210&height=40&name=bleu%20et%20gris_Sigle+logo%20SBO%20(2).png "bleu et gris_Sigle+logo SBO (2)")](http://shippingbo.com)