--- title: FIXING AN EXPECTED RECEIPT IN ERROR ON THE OMS description: Learn the steps to unblock the routing of an expected receipt in the OMS. --- [Passer au contenu](https://knowledge.shippingbo.com/base-de-connaissance/fixing-an-expected-receipt-in-error-on-the-oms#main-content) Français Afficher le sous-menu pour les traductions [Centre d'aide Shippingbo](https://support.shippingbo.com/tickets?hsLang=fr) ![bleu et gris\_Sigle+logo SBO (4)](https://knowledge.shippingbo.com/hs-fs/hubfs/Photo%20Marie/bleu%20et%20gris_Sigle+logo%20SBO%20(4).png?width=210&height=40&name=bleu%20et%20gris_Sigle+logo%20SBO%20(4).png) Ouvrir la navigation principale Fermer la navigation principale - Français Afficher le sous-menu pour les traductions - [Centre d'aide Shippingbo](https://support.shippingbo.com/tickets) Comment pouvons-nous vous aider ? - Il n'y a aucune suggestion car le champ de recherche est vide. 1. [ZONE DE TEST](https://knowledge.shippingbo.com/base-de-connaissance?hsLang=fr) 2. [Erreurs fréquentes & comment les éviter](https://knowledge.shippingbo.com/base-de-connaissance/erreurs-fr%C3%A9quentes-comment-les-%C3%A9viter?hsLang=fr) 3. [FAQs- Erreurs attendus de réception](https://knowledge.shippingbo.com/base-de-connaissance/erreurs-fr%C3%A9quentes-comment-les-%C3%A9viter?hsLang=fr#faqs-erreurs-attendus-de-r%C3%A9ception) 25 octobre 2026 # FIXING AN EXPECTED RECEIPT IN ERROR ON THE OMS ## Learn the steps to unblock the routing of an expected receipt in the OMS.   When onboarding a new customer, expected receipts may show the status “**In error** ” instead of “**Routed** ” and display the following error message: Unable to route the expected receipt because expected receipt routing is not active for this warehouse. ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Aug-26-2026-06-44-20-7964-AM.png?width=670&height=354&name=image-png-Aug-26-2026-06-44-20-7964-AM.png) ➡️ This malfunction usually means that the routing flow to the relevant warehouse is not yet operational in the OMS.   **✅ Solution:** 1. Open the sheet of the **In error** expected receipt in the OMS. 2. Check that the error message confirming that routing is not activated is present. 3. Contact technical support (Customer Care team) [here](https://support.shippingbo.com/?hsLang=fr), to request the activation of expected receipt routing to the target warehouse. ((( In the OMS, go to **Configurations** \> **Account** \> **MultiShippingbo** tab, check the ***Enable expected receipt routing*** option))) 4. After technical support confirms, click on the **Retry routing** button.   #### **Contact us 📬** Questions about this feature? Feel free to write to us [here](https://support.shippingbo.com/?hsLang=fr) so that we can answer your questions. [![bleu et gris\_Sigle+logo SBO (2)](https://knowledge.shippingbo.com/hs-fs/hubfs/bleu%20et%20gris_Sigle+logo%20SBO%20(2).png?width=210&height=40&name=bleu%20et%20gris_Sigle+logo%20SBO%20(2).png "bleu et gris_Sigle+logo SBO (2)")](http://shippingbo.com)