---
title: HOW DOES ORDER CLOSURE WORK IN SHIPPINGBO?
description: HOW DOES ORDER CLOSURE WORK IN SHIPPINGBO?
---

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25 octobre 2026

# HOW DOES ORDER CLOSURE WORK IN SHIPPINGBO?

### 👩‍🎓What is order closure in Shippingbo?

Order closure is the transmission of the order's shipping information to the sales source (e.g. marketplace, e-commerce site, ERP).

 

### 🧾When is an order closed?

An order is closed as soon as its shipping label is generated. At that point, the order automatically changes to the status **“Shipped”** in Shippingbo.

 

### 🔄What information is sent to the sales source?

When the order changes to the status *Shipped*, Shippingbo automatically sends via API:

- ✅ The carrier name
- ✅ The tracking number
- ✅ The tracking link (if available depending on the carrier / sales source)

This information is used to set the order to the status **“Shipped”** on the sales source.

 

### 📦What happens if several tracking numbers are generated?

Shippingbo only sends **the first tracking number**, the one that validated the order's change to the status *Shipped*.

**💠Note:** 

 If other tracking numbers are generated afterwards, they **will not be sent** to the sales source.

 

### 🔁Is the update automatic?

**Yes**. The shipping information is transmitted automatically through an API call, with no manual intervention.

 

### ⚙️Essential condition: activation of the *Shipped* status in the connector

For the transmission of shipping information to work, the status **“Shipped”** must be **activated in the order lifecycle** in the connector configuration.

If this option is not checked:

- ❌ The status change will not be sent to the sales source
- ❌ The tracking information will not be transmitted

So remember to check this configuration **before putting the flow into production**.

 

### 📌 Summary

  

 

 **Contact us 📬:**

Questions about this feature?  
Feel free to write to us [here](https://support.shippingbo.com/?hsLang=fr) so that we can answer your questions.

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