--- title: HOW TO DISABLE TWO-FACTOR AUTHENTICATION (MFA)? description: HOW TO DISABLE TWO-FACTOR AUTHENTICATION (MFA)? --- [Passer au contenu](https://knowledge.shippingbo.com/base-de-connaissance/how-to-disable-two-factor-authentication-mfa#main-content) Français Afficher le sous-menu pour les traductions [Centre d'aide Shippingbo](https://support.shippingbo.com/tickets?hsLang=fr) ![bleu et gris\_Sigle+logo SBO (4)](https://knowledge.shippingbo.com/hs-fs/hubfs/Photo%20Marie/bleu%20et%20gris_Sigle+logo%20SBO%20(4).png?width=210&height=40&name=bleu%20et%20gris_Sigle+logo%20SBO%20(4).png) Ouvrir la navigation principale Fermer la navigation principale - Français Afficher le sous-menu pour les traductions - [Centre d'aide Shippingbo](https://support.shippingbo.com/tickets) Comment pouvons-nous vous aider ? - Il n'y a aucune suggestion car le champ de recherche est vide. 1. [ZONE DE TEST](https://knowledge.shippingbo.com/base-de-connaissance?hsLang=fr) 2. [Erreurs fréquentes & comment les éviter](https://knowledge.shippingbo.com/base-de-connaissance/erreurs-fr%C3%A9quentes-comment-les-%C3%A9viter?hsLang=fr) 3. [FAQs - Gestion des utilisateurs](https://knowledge.shippingbo.com/base-de-connaissance/erreurs-fr%C3%A9quentes-comment-les-%C3%A9viter?hsLang=fr#faqs-gestion-des-utilisateurs) 25 octobre 2026 # HOW TO DISABLE TWO-FACTOR AUTHENTICATION (MFA)? #### **Why disable MFA?** You have set up MFA on your user, but you need to change your trusted device, so you want to disable MFA on your user in order to re-enable it with a more suitable trusted device. ➡️ To ensure effective troubleshooting, it is **strongly recommended** to have **several users** with rights on **User management**.   **✅ Solution:** This procedure requires **two users**: one user with rights on **User management** who is able to log in, and one user to be assisted.  1\. On Shippingbo, the user with the user management role must go to **User management**: ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Apr-20-2026-02-17-34-5756-PM.png?width=390&height=332&name=image-png-Apr-20-2026-02-17-34-5756-PM.png) 2\. The user with rights on **User management** can click on the user for whom you want to disable **MFA**: ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Apr-20-2026-02-05-07-3688-PM.png?width=670&height=251&name=image-png-Apr-20-2026-02-05-07-3688-PM.png) 3\. The user with rights on **User management** can click on **Disable MFA** to disable **MFA** for the selected user: ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Apr-20-2026-01-04-37-5723-PM.png?width=430&height=238&name=image-png-Apr-20-2026-01-04-37-5723-PM.png) 4\. A modal appears asking for a **Recovery code** of six digits: ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Apr-24-2026-02-05-21-3280-PM.png?width=615&height=328&name=image-png-Apr-24-2026-02-05-21-3280-PM.png) 5\. This code can be found at the login screen of the selected user when they click on **Lost MFA access?**. The user with rights on **User management** can therefore ask the user to be assisted to try to log in, and to click on **Lost MFA access?** to display the **Recovery code**: ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Apr-24-2026-02-06-48-5282-PM.png?width=670&height=425&name=image-png-Apr-24-2026-02-06-48-5282-PM.png) 6\. The **Recovery code** will be displayed; the user to be assisted can then send it to the user with rights on **User management**: ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Apr-24-2026-02-07-56-7095-PM.png?width=293&height=206&name=image-png-Apr-24-2026-02-07-56-7095-PM.png) ➡️ This **Recovery code** is only valid for 5 minutes. Repeat step 5. if the code has expired. 7\. Once the code has been entered in the **Disable Multi-Factor Authentication**modal, the message **MFA disabled** is displayed: ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Apr-24-2026-02-05-21-3280-PM-png.png?width=615&height=327&name=image-png-Apr-24-2026-02-05-21-3280-PM-png.png) ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-May-11-2026-07-40-54-0088-AM.png?width=496&height=122&name=image-png-May-11-2026-07-40-54-0088-AM.png) **💬 Good to know:** ➡️ If you cannot follow these steps because you can no longer log in to Shippingbo due to an incorrect MFA setup, and you are the only user with the **User management** rights on your Shippingbo account, please contact support at the following address to restore your connection: ***support@shippingbo.com***. ➡️ Please note that, as specified **[in the documentation related to the setup of two-factor authentication](https://knowledge.shippingbo.com/activer-la-double-authentification-mfa-via-un-gestionnaire-de-mots-de-passe?hsLang=fr)**, it is recommended to have **several users** with the **User management**rights. Support intervention to troubleshoot an account with only one user with the **User management** rights may therefore be billed.     #### Contact us 📬: Questions about this feature? Feel free to write to us [here](https://support.shippingbo.com/?hsLang=fr) so that we can answer your questions.   [![bleu et gris\_Sigle+logo SBO (2)](https://knowledge.shippingbo.com/hs-fs/hubfs/bleu%20et%20gris_Sigle+logo%20SBO%20(2).png?width=210&height=40&name=bleu%20et%20gris_Sigle+logo%20SBO%20(2).png "bleu et gris_Sigle+logo SBO (2)")](http://shippingbo.com)