--- title: "AMAZON MERCHANT: \"THE SERVICE CANNOT BE PURCHASED\" ERROR" description: "AMAZON MERCHANT: \"THE SERVICE CANNOT BE PURCHASED\" ERROR" --- [Passer au contenu](https://knowledge.shippingbo.com/base-de-connaissance/https/knowledge.shippingbo.com/amazon-merchant-the-service-cannot-be-purchased-error#main-content) Français Afficher le sous-menu pour les traductions [Centre d'aide Shippingbo](https://support.shippingbo.com/tickets?hsLang=fr) ![bleu et gris\_Sigle+logo SBO (4)](https://knowledge.shippingbo.com/hs-fs/hubfs/Photo%20Marie/bleu%20et%20gris_Sigle+logo%20SBO%20(4).png?width=210&height=40&name=bleu%20et%20gris_Sigle+logo%20SBO%20(4).png) Ouvrir la navigation principale Fermer la navigation principale - Français Afficher le sous-menu pour les traductions - [Centre d'aide Shippingbo](https://support.shippingbo.com/tickets) Comment pouvons-nous vous aider ? - Il n'y a aucune suggestion car le champ de recherche est vide. 1. [ZONE DE TEST](https://knowledge.shippingbo.com/base-de-connaissance?hsLang=fr) 2. [Erreurs fréquentes & comment les éviter](https://knowledge.shippingbo.com/base-de-connaissance/erreurs-fr%C3%A9quentes-comment-les-%C3%A9viter?hsLang=fr) 3. [FAQs - Erreur à la génération des étiquettes](https://knowledge.shippingbo.com/base-de-connaissance/erreurs-fr%C3%A9quentes-comment-les-%C3%A9viter?hsLang=fr#faqs-erreur-%C3%A0-la-g%C3%A9n%C3%A9ration-des-%C3%A9tiquettes) 25 octobre 2026 # AMAZON MERCHANT: "THE SERVICE CANNOT BE PURCHASED" ERROR You are trying to generate a label with the carrier Amazon Merchant, but you receive the following error:  *400 {* *"errors":\[* *{* *"code":"InvalidInput",* *"message":"The selected shipping service cannot be purchased; please try another selection from the list of eligible shipping services."*   **The problem comes from an error in the Amazon Shipping API: before the label is generated, they indicate that the service is available, but in reality, when the label is generated, they indicate that the service is actually not available, and they do not offer other services for the shipment in question.**   ✅**Solution:** You need to choose another carrier for the order in question, but you can also contact Amazon Shipping's services to get more information about the cause of the error and the possible alternatives.   #### Contact us 📬: Questions about this feature? Feel free to write to us [here](https://support.shippingbo.com/?hsLang=fr) so that we can answer your questions.   [![bleu et gris\_Sigle+logo SBO (2)](https://knowledge.shippingbo.com/hs-fs/hubfs/bleu%20et%20gris_Sigle+logo%20SBO%20(2).png?width=210&height=40&name=bleu%20et%20gris_Sigle+logo%20SBO%20(2).png "bleu et gris_Sigle+logo SBO (2)")](http://shippingbo.com)