--- title: "AMAZON SHIPPING: ERROR WHEN GENERATING A LABEL \"NO AMAZON MERCHANT SERVICE IS AVAILABLE\"" description: "AMAZON SHIPPING: ERROR WHEN GENERATING A LABEL \"NO AMAZON MERCHANT SERVICE IS AVAILABLE\"" --- [Passer au contenu](https://knowledge.shippingbo.com/base-de-connaissance/https/knowledge.shippingbo.com/amazon-shipping-error-when-generating-a-label-no-amazon-merchant-service-is-available#main-content) Français Afficher le sous-menu pour les traductions [Centre d'aide Shippingbo](https://support.shippingbo.com/tickets?hsLang=fr) ![bleu et gris\_Sigle+logo SBO (4)](https://knowledge.shippingbo.com/hs-fs/hubfs/Photo%20Marie/bleu%20et%20gris_Sigle+logo%20SBO%20(4).png?width=210&height=40&name=bleu%20et%20gris_Sigle+logo%20SBO%20(4).png) Ouvrir la navigation principale Fermer la navigation principale - Français Afficher le sous-menu pour les traductions - [Centre d'aide Shippingbo](https://support.shippingbo.com/tickets) Comment pouvons-nous vous aider ? - Il n'y a aucune suggestion car le champ de recherche est vide. 1. [ZONE DE TEST](https://knowledge.shippingbo.com/base-de-connaissance?hsLang=fr) 2. [Erreurs fréquentes & comment les éviter](https://knowledge.shippingbo.com/base-de-connaissance/erreurs-fr%C3%A9quentes-comment-les-%C3%A9viter?hsLang=fr) 3. [FAQs - Erreur à la génération des étiquettes](https://knowledge.shippingbo.com/base-de-connaissance/erreurs-fr%C3%A9quentes-comment-les-%C3%A9viter?hsLang=fr#faqs-erreur-%C3%A0-la-g%C3%A9n%C3%A9ration-des-%C3%A9tiquettes) 25 octobre 2026 # AMAZON SHIPPING: ERROR WHEN GENERATING A LABEL "NO AMAZON MERCHANT SERVICE IS AVAILABLE" You are trying to generate an Amazon Shipping label for Amazon orders, but you receive the following error:    *"No Amazon Merchant service is available"*   This error is returned to us directly by Amazon and does not come from Shippingbo. There can be several reasons for this error: either Amazon considers that the carrier cannot handle this order, or there is a problem with the dimensions, etc.   **✅Solution:** you need to contact Amazon technical support, providing them with as much information as possible about the order in question, as well as [the debug files](https://support-shippingbo.freshdesk.com/fr/support/solutions/articles/80001068471-gestion-des-logs-dfm) if possible.    #### Contact us 📬: Questions about this feature? Feel free to write to us [here](https://support.shippingbo.com/?hsLang=fr) so that we can answer your questions.   [![bleu et gris\_Sigle+logo SBO (2)](https://knowledge.shippingbo.com/hs-fs/hubfs/bleu%20et%20gris_Sigle+logo%20SBO%20(2).png?width=210&height=40&name=bleu%20et%20gris_Sigle+logo%20SBO%20(2).png "bleu et gris_Sigle+logo SBO (2)")](http://shippingbo.com)