--- title: "CHRONOPOST: \"INVALID ACCOUNT OR PASSWORD\" OR \"33-INVALID ACCESS-INVALID DATA ERROR\" ERROR" description: "CHRONOPOST: \"INVALID ACCOUNT OR PASSWORD\" OR \"33-INVALID ACCESS-INVALID DATA ERROR\" ERROR" --- [Passer au contenu](https://knowledge.shippingbo.com/base-de-connaissance/https/knowledge.shippingbo.com/chronopost-invalid-account-or-password-or-33-invalid-access-invalid-data-error-error#main-content) Français Afficher le sous-menu pour les traductions [Centre d'aide Shippingbo](https://support.shippingbo.com/tickets?hsLang=fr) ![bleu et gris\_Sigle+logo SBO (4)](https://knowledge.shippingbo.com/hs-fs/hubfs/Photo%20Marie/bleu%20et%20gris_Sigle+logo%20SBO%20(4).png?width=210&height=40&name=bleu%20et%20gris_Sigle+logo%20SBO%20(4).png) Ouvrir la navigation principale Fermer la navigation principale - Français Afficher le sous-menu pour les traductions - [Centre d'aide Shippingbo](https://support.shippingbo.com/tickets) Comment pouvons-nous vous aider ? - Il n'y a aucune suggestion car le champ de recherche est vide. 1. [ZONE DE TEST](https://knowledge.shippingbo.com/base-de-connaissance?hsLang=fr) 2. [Erreurs fréquentes & comment les éviter](https://knowledge.shippingbo.com/base-de-connaissance/erreurs-fr%C3%A9quentes-comment-les-%C3%A9viter?hsLang=fr) 3. [FAQs - Erreur à la génération des étiquettes](https://knowledge.shippingbo.com/base-de-connaissance/erreurs-fr%C3%A9quentes-comment-les-%C3%A9viter?hsLang=fr#faqs-erreur-%C3%A0-la-g%C3%A9n%C3%A9ration-des-%C3%A9tiquettes) 30 octobre 2026 # CHRONOPOST: "INVALID ACCOUNT OR PASSWORD" OR "33-INVALID ACCESS-INVALID DATA ERROR" ERROR You are trying to generate a Chronopost label but you receive the following error message:    ***"095784. Chronopost response: 1500-invalid account or password-Unknown Error"*** or this error message: ***"33-Invalid access-Invalid data error. At least one field is not formatted correctly."***   This error indicates that the Chronotrace password entered in your label account in Shippingbo is not the correct one for this account number.    **Solution:** first contact your account manager at Chronopost to have your Chronotrace password confirmed, then send it to Shippingbo support so that we can correct it in the interface.    **📢 Warning:**  This is not the password of your Chronopost account, but the  **Chronotrace password.**   ​ Contact us 📬: Questions about this feature? Feel free to write to us [here](https://support.shippingbo.com/?hsLang=fr) so that we can answer your questions.       [![bleu et gris\_Sigle+logo SBO (2)](https://knowledge.shippingbo.com/hs-fs/hubfs/bleu%20et%20gris_Sigle+logo%20SBO%20(2).png?width=210&height=40&name=bleu%20et%20gris_Sigle+logo%20SBO%20(2).png "bleu et gris_Sigle+logo SBO (2)")](http://shippingbo.com)