--- title: "EAN ERROR: \"MULTIPLE PRODUCTS FOUND WITH THE REFERENCE\"" description: "EAN ERROR: \"MULTIPLE PRODUCTS FOUND WITH THE REFERENCE\"" --- [Passer au contenu](https://knowledge.shippingbo.com/base-de-connaissance/https/knowledge.shippingbo.com/ean-error-multiple-products-found-with-the-reference#main-content) Français Afficher le sous-menu pour les traductions [Centre d'aide Shippingbo](https://support.shippingbo.com/tickets?hsLang=fr) ![bleu et gris\_Sigle+logo SBO (4)](https://knowledge.shippingbo.com/hs-fs/hubfs/Photo%20Marie/bleu%20et%20gris_Sigle+logo%20SBO%20(4).png?width=210&height=40&name=bleu%20et%20gris_Sigle+logo%20SBO%20(4).png) Ouvrir la navigation principale Fermer la navigation principale - Français Afficher le sous-menu pour les traductions - [Centre d'aide Shippingbo](https://support.shippingbo.com/tickets) Comment pouvons-nous vous aider ? - Il n'y a aucune suggestion car le champ de recherche est vide. 1. [ZONE DE TEST](https://knowledge.shippingbo.com/base-de-connaissance?hsLang=fr) 2. [Erreurs fréquentes & comment les éviter](https://knowledge.shippingbo.com/base-de-connaissance/erreurs-fr%C3%A9quentes-comment-les-%C3%A9viter?hsLang=fr) 3. [FAQs - Gestion des produits](https://knowledge.shippingbo.com/base-de-connaissance/erreurs-fr%C3%A9quentes-comment-les-%C3%A9viter?hsLang=fr#faqs-gestion-des-produits) 25 octobre 2026 # EAN ERROR: "MULTIPLE PRODUCTS FOUND WITH THE REFERENCE" While preparing your orders, you receive the following error:  *Unable to print the label* *⚠️ Multiple products found with the reference \[...\]* ![](https://knowledge.shippingbo.com/hs-fs/hubfs/Knowledge%20Base%20Import/juDL8n504qcadr5a4NE7gB4Cc6jHSVkRDFaobdLR-1.png?width=688&height=140&name=juDL8n504qcadr5a4NE7gB4Cc6jHSVkRDFaobdLR-1.png) This error occurs because several of your products have the same EAN in your product catalog.  **✅Solution**:  You must change the EAN of one of these products so that they all have a unique EAN.    #### Contact us 📬: Questions about this feature? Feel free to write to us [here](https://support.shippingbo.com/?hsLang=fr) so that we can answer your questions. [![bleu et gris\_Sigle+logo SBO (2)](https://knowledge.shippingbo.com/hs-fs/hubfs/bleu%20et%20gris_Sigle+logo%20SBO%20(2).png?width=210&height=40&name=bleu%20et%20gris_Sigle+logo%20SBO%20(2).png "bleu et gris_Sigle+logo SBO (2)")](http://shippingbo.com)