--- title: "ERROR IN ORDERS: \"THE ORDER CREATION DATE SEEMS INCORRECT\"" description: "ERROR IN ORDERS: \"THE ORDER CREATION DATE SEEMS INCORRECT\"" --- [Passer au contenu](https://knowledge.shippingbo.com/base-de-connaissance/https/knowledge.shippingbo.com/error-in-orders-the-order-creation-date-seems-incorrect#main-content) Français Afficher le sous-menu pour les traductions [Centre d'aide Shippingbo](https://support.shippingbo.com/tickets?hsLang=fr) ![bleu et gris\_Sigle+logo SBO (4)](https://knowledge.shippingbo.com/hs-fs/hubfs/Photo%20Marie/bleu%20et%20gris_Sigle+logo%20SBO%20(4).png?width=210&height=40&name=bleu%20et%20gris_Sigle+logo%20SBO%20(4).png) Ouvrir la navigation principale Fermer la navigation principale - Français Afficher le sous-menu pour les traductions - [Centre d'aide Shippingbo](https://support.shippingbo.com/tickets) Comment pouvons-nous vous aider ? - Il n'y a aucune suggestion car le champ de recherche est vide. 1. [ZONE DE TEST](https://knowledge.shippingbo.com/base-de-connaissance?hsLang=fr) 2. [Erreurs fréquentes & comment les éviter](https://knowledge.shippingbo.com/base-de-connaissance/erreurs-fr%C3%A9quentes-comment-les-%C3%A9viter?hsLang=fr) 3. [FAQs - Gestion des commandes](https://knowledge.shippingbo.com/base-de-connaissance/erreurs-fr%C3%A9quentes-comment-les-%C3%A9viter?hsLang=fr#faqs-gestion-des-commandes) 30 octobre 2026 # ERROR IN ORDERS: "THE ORDER CREATION DATE SEEMS INCORRECT" You receive an error message about a Magento, Woocommerce or Prestashop order, such as the example below:  *"The order creation date seems abnormal \[...\] We did not find a simple way to correct this date. You should probably inspect the source of this order."* ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Jun-25-2025-12-34-54-1841-PM.png?width=688&height=111&name=image-png-Jun-25-2025-12-34-54-1841-PM.png)   This message indicates that the timezone is not specified in the order, so the order date is not correct.  **This error message has no impact on the preparation or shipping processes of your orders.**    ✅**Solution:** You need to enter the value **Paris** in the **timezone** field of your Woocommerce or Prestashop, as shown below:  Log in to Shippingbo -\> go to the **Connectors** -\> **Sales channels** menu: ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Jun-25-2025-12-37-55-2716-PM.png?width=314&height=194&name=image-png-Jun-25-2025-12-37-55-2716-PM.png) **Prestashop**:  **Advanced parameters** -\> **Additional settings** -\> **Time zone** of Prestashop -\> enter **Paris**: ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Jun-25-2025-12-41-11-9861-PM.png?width=615&height=466&name=image-png-Jun-25-2025-12-41-11-9861-PM.png) **Woocommerce**:  **Advanced parameters** -\> **Woocommerce settings** -\> **Time zone** of Woocommerce -\> enter **Paris**:  ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Jun-25-2025-12-53-32-0592-PM.png?width=591&height=464&name=image-png-Jun-25-2025-12-53-32-0592-PM.png) **Magento**:  **Advanced parameters** -\> **Magento settings** -\> Time zone -\> enter **Paris**: ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Jun-25-2025-12-49-49-2972-PM.png?width=582&height=459&name=image-png-Jun-25-2025-12-49-49-2972-PM.png)     #### Contact us 📬: Questions about this feature? Feel free to write to us [here](https://support.shippingbo.com/?hsLang=fr) so that we can answer your questions. [![bleu et gris\_Sigle+logo SBO (2)](https://knowledge.shippingbo.com/hs-fs/hubfs/bleu%20et%20gris_Sigle+logo%20SBO%20(2).png?width=210&height=40&name=bleu%20et%20gris_Sigle+logo%20SBO%20(2).png "bleu et gris_Sigle+logo SBO (2)")](http://shippingbo.com)