--- title: "ERROR WHEN GENERATING A FEDEX LABEL: THE COMMERCIAL_INVOICE REQUIRES AN ELECTRONIC LETTER_HEAD\"" description: "ERROR WHEN GENERATING A FEDEX LABEL: THE COMMERCIAL_INVOICE REQUIRES AN ELECTRONIC LETTER_HEAD\"" --- [Passer au contenu](https://knowledge.shippingbo.com/base-de-connaissance/https/knowledge.shippingbo.com/error-when-generating-a-fedex-label-the-commercial_invoice-requires-an-electronic-letter_head#main-content) Français Afficher le sous-menu pour les traductions [Centre d'aide Shippingbo](https://support.shippingbo.com/tickets?hsLang=fr) ![bleu et gris\_Sigle+logo SBO (4)](https://knowledge.shippingbo.com/hs-fs/hubfs/Photo%20Marie/bleu%20et%20gris_Sigle+logo%20SBO%20(4).png?width=210&height=40&name=bleu%20et%20gris_Sigle+logo%20SBO%20(4).png) Ouvrir la navigation principale Fermer la navigation principale - Français Afficher le sous-menu pour les traductions - [Centre d'aide Shippingbo](https://support.shippingbo.com/tickets) Comment pouvons-nous vous aider ? - Il n'y a aucune suggestion car le champ de recherche est vide. 1. [ZONE DE TEST](https://knowledge.shippingbo.com/base-de-connaissance?hsLang=fr) 2. [Erreurs fréquentes & comment les éviter](https://knowledge.shippingbo.com/base-de-connaissance/erreurs-fr%C3%A9quentes-comment-les-%C3%A9viter?hsLang=fr) 3. [FAQs - Erreur à la génération des étiquettes](https://knowledge.shippingbo.com/base-de-connaissance/erreurs-fr%C3%A9quentes-comment-les-%C3%A9viter?hsLang=fr#faqs-erreur-%C3%A0-la-g%C3%A9n%C3%A9ration-des-%C3%A9tiquettes) 25 octobre 2026 # ERROR WHEN GENERATING A FEDEX LABEL: THE COMMERCIAL\_INVOICE REQUIRES AN ELECTRONIC LETTER\_HEAD" You are trying to generate a label with Fedex that requires customs documents (CN23), but the error message below is displayed:   **Error message: *"****6003: The COMMERCIAL\_INVOICE requires an electronic LETTER\_HEAD "*   ➡️ This message means that Fedex was unable to generate the customs documents required for this shipment.   **✅ Solution:** For Fedex to be able to generate this customs document, you need to **upload a specific header image** and **footer** in your Fedex backoffice. ➡️ We therefore invite you to **contact your account manager at Fedex** so that they can assist you with this configuration.       [![bleu et gris\_Sigle+logo SBO (2)](https://knowledge.shippingbo.com/hs-fs/hubfs/bleu%20et%20gris_Sigle+logo%20SBO%20(2).png?width=210&height=40&name=bleu%20et%20gris_Sigle+logo%20SBO%20(2).png "bleu et gris_Sigle+logo SBO (2)")](http://shippingbo.com)