--- title: "ERROR WHEN GENERATING A GEODIS LABEL: \"THE TOTAL VOLUME OF THE SHIPMENT ENTERED IS NOT VALID\"" description: "ERROR WHEN GENERATING A GEODIS LABEL: \"THE TOTAL VOLUME OF THE SHIPMENT ENTERED IS NOT VALID\"" --- [Passer au contenu](https://knowledge.shippingbo.com/base-de-connaissance/https/knowledge.shippingbo.com/error-when-generating-a-geodis-label-the-total-volume-of-the-shipment-entered-is-not-valid#main-content) Français Afficher le sous-menu pour les traductions [Centre d'aide Shippingbo](https://support.shippingbo.com/tickets?hsLang=fr) ![bleu et gris\_Sigle+logo SBO (4)](https://knowledge.shippingbo.com/hs-fs/hubfs/Photo%20Marie/bleu%20et%20gris_Sigle+logo%20SBO%20(4).png?width=210&height=40&name=bleu%20et%20gris_Sigle+logo%20SBO%20(4).png) Ouvrir la navigation principale Fermer la navigation principale - Français Afficher le sous-menu pour les traductions - [Centre d'aide Shippingbo](https://support.shippingbo.com/tickets) Comment pouvons-nous vous aider ? - Il n'y a aucune suggestion car le champ de recherche est vide. 1. [ZONE DE TEST](https://knowledge.shippingbo.com/base-de-connaissance?hsLang=fr) 2. [Erreurs fréquentes & comment les éviter](https://knowledge.shippingbo.com/base-de-connaissance/erreurs-fr%C3%A9quentes-comment-les-%C3%A9viter?hsLang=fr) 3. [FAQs - Erreur à la génération des étiquettes](https://knowledge.shippingbo.com/base-de-connaissance/erreurs-fr%C3%A9quentes-comment-les-%C3%A9viter?hsLang=fr#faqs-erreur-%C3%A0-la-g%C3%A9n%C3%A9ration-des-%C3%A9tiquettes) 25 octobre 2026 # ERROR WHEN GENERATING A GEODIS LABEL: "THE TOTAL VOLUME OF THE SHIPMENT ENTERED IS NOT VALID" You are trying to generate a label with the carrier Geodis but encounter the following error:  *"The total volume of the shipment entered is not valid."* This message means that the parcel dimensions entered during shipment are not consistent for a shipment.   **❓ What should I check?** 1. **The parcel dimensions entered at shipment** - Make sure they match the actual size of the shipped parcel. 2. **The box dimensions set in the platform** - Go to the menu **Configurations** -\> **Logistics** -\> **Boxes** -\> Open the details of the box in question: ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Sep-26-2025-09-02-07-9945-AM.png?width=627&height=260&name=image-png-Sep-26-2025-09-02-07-9945-AM.png) 1. - Check that the entered measurements are correct. 2. **The units used** - The dimensions must be expressed in the right unit (millimeters or centimeters). - A unit error often leads to incorrect dimensions.   **❓ What is the most common cause of this problem?** - The dimensions entered are **far too small** (e.g. 1 mm instead of 10 cm). - Or on the contrary **far too large** (e.g. 1000 cm instead of 100 cm).   **✅ In summary** Always check: - The consistency of the dimensions. - The units used (mm or cm). - The settings of the configured box.   #### **Contact us 📬:** Questions about this feature? Feel free to write to us [here](https://support.shippingbo.com/?hsLang=fr) so that we can answer your questions. [![bleu et gris\_Sigle+logo SBO (2)](https://knowledge.shippingbo.com/hs-fs/hubfs/bleu%20et%20gris_Sigle+logo%20SBO%20(2).png?width=210&height=40&name=bleu%20et%20gris_Sigle+logo%20SBO%20(2).png "bleu et gris_Sigle+logo SBO (2)")](http://shippingbo.com)