--- title: "ERROR WHEN GENERATING THE LABEL: \"THE PARCEL INFORMATION CONTAINS ERRORS\"" description: "ERROR WHEN GENERATING THE LABEL: \"THE PARCEL INFORMATION CONTAINS ERRORS\"" --- [Passer au contenu](https://knowledge.shippingbo.com/base-de-connaissance/https/knowledge.shippingbo.com/error-when-generating-the-label-the-parcel-information-contains-errors#main-content) Français Afficher le sous-menu pour les traductions [Centre d'aide Shippingbo](https://support.shippingbo.com/tickets?hsLang=fr) ![bleu et gris\_Sigle+logo SBO (4)](https://knowledge.shippingbo.com/hs-fs/hubfs/Photo%20Marie/bleu%20et%20gris_Sigle+logo%20SBO%20(4).png?width=210&height=40&name=bleu%20et%20gris_Sigle+logo%20SBO%20(4).png) Ouvrir la navigation principale Fermer la navigation principale - Français Afficher le sous-menu pour les traductions - [Centre d'aide Shippingbo](https://support.shippingbo.com/tickets) Comment pouvons-nous vous aider ? - Il n'y a aucune suggestion car le champ de recherche est vide. 1. [ZONE DE TEST](https://knowledge.shippingbo.com/base-de-connaissance?hsLang=fr) 2. [Erreurs fréquentes & comment les éviter](https://knowledge.shippingbo.com/base-de-connaissance/erreurs-fr%C3%A9quentes-comment-les-%C3%A9viter?hsLang=fr) 3. [FAQs - Erreur à la génération des étiquettes](https://knowledge.shippingbo.com/base-de-connaissance/erreurs-fr%C3%A9quentes-comment-les-%C3%A9viter?hsLang=fr#faqs-erreur-%C3%A0-la-g%C3%A9n%C3%A9ration-des-%C3%A9tiquettes) 25 octobre 2026 # ERROR WHEN GENERATING THE LABEL: "THE PARCEL INFORMATION CONTAINS ERRORS" When generating the label for an order, you receive the following error message:  "*The parcel information contains errors. Please check it.*      *The Total weight (grams) field must be filled in*      *The HS code field must be filled in*      *The Unit weight (g) field must be filled in*      *The HS code field must be filled in*"   This message indicates that the fields shown have no value entered, yet the carrier concerned requires them to be filled in in order to generate a label.    ✅**Solution:**  Depending on the field(s) to fill in, enter a weight in grams, dimensions in millimeters, and the HS code of the product(s) in the order.    - The **HS code** is a number that allows customs to classify products into categories. It is especially required for orders including a CN23 (customs document). You can enter it for each product in your catalog, by file import or directly in the product sheet: ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Jun-30-2025-11-25-05-5370-AM.png?width=298&height=413&name=image-png-Jun-30-2025-11-25-05-5370-AM.png) You can also set a default HS code if all your products belong to the same category (you only sell jewelry, for example). To do so, go to **Configurations** -\> **Logistics** -\> **CN23** -\> **Default HS Code**:  **![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Jun-30-2025-11-25-29-5832-AM.png?width=1869&height=792&name=image-png-Jun-30-2025-11-25-29-5832-AM.png)**   #### Contact us 📬: Questions about this feature? Feel free to write to us [here](https://support.shippingbo.com/?hsLang=fr) so that we can answer your questions.   [![bleu et gris\_Sigle+logo SBO (2)](https://knowledge.shippingbo.com/hs-fs/hubfs/bleu%20et%20gris_Sigle+logo%20SBO%20(2).png?width=210&height=40&name=bleu%20et%20gris_Sigle+logo%20SBO%20(2).png "bleu et gris_Sigle+logo SBO (2)")](http://shippingbo.com)