--- title: "ORDER IMPORT ERROR: \"THIS ENTRY ALREADY EXISTS\"" description: "ORDER IMPORT ERROR: \"THIS ENTRY ALREADY EXISTS\"" --- [Passer au contenu](https://knowledge.shippingbo.com/base-de-connaissance/https/knowledge.shippingbo.com/order-import-error-this-entry-already-exists#main-content) Français Afficher le sous-menu pour les traductions [Centre d'aide Shippingbo](https://support.shippingbo.com/tickets?hsLang=fr) ![bleu et gris\_Sigle+logo SBO (4)](https://knowledge.shippingbo.com/hs-fs/hubfs/Photo%20Marie/bleu%20et%20gris_Sigle+logo%20SBO%20(4).png?width=210&height=40&name=bleu%20et%20gris_Sigle+logo%20SBO%20(4).png) Ouvrir la navigation principale Fermer la navigation principale - Français Afficher le sous-menu pour les traductions - [Centre d'aide Shippingbo](https://support.shippingbo.com/tickets) Comment pouvons-nous vous aider ? - Il n'y a aucune suggestion car le champ de recherche est vide. 1. [ZONE DE TEST](https://knowledge.shippingbo.com/base-de-connaissance?hsLang=fr) 2. [Erreurs fréquentes & comment les éviter](https://knowledge.shippingbo.com/base-de-connaissance/erreurs-fr%C3%A9quentes-comment-les-%C3%A9viter?hsLang=fr) 3. [FAQs - Gestion des fichiers](https://knowledge.shippingbo.com/base-de-connaissance/erreurs-fr%C3%A9quentes-comment-les-%C3%A9viter?hsLang=fr#faqs-gestion-des-fichiers) 25 octobre 2026 # ORDER IMPORT ERROR: "THIS ENTRY ALREADY EXISTS" You are trying to import orders into your Shippingbo account via a CSV file but receive the following message in the import result file: "*This entry already exists*":  ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Nov-29-2024-09-01-49-2164-AM.png?width=688&height=68&name=image-png-Nov-29-2024-09-01-49-2164-AM.png) This error indicates that the information of the order you are trying to import already exists in Shippingbo. However, it is **not possible** to create duplicate orders in Shippingbo.   **✅ Solution**: You therefore need to remove it from the file, or edit it if it is incorrect, before importing your file again.    #### Contact us 📬: Questions about this feature? Feel free to write to us [here](https://support.shippingbo.com/?hsLang=fr) so that we can answer your questions.   [![bleu et gris\_Sigle+logo SBO (2)](https://knowledge.shippingbo.com/hs-fs/hubfs/bleu%20et%20gris_Sigle+logo%20SBO%20(2).png?width=210&height=40&name=bleu%20et%20gris_Sigle+logo%20SBO%20(2).png "bleu et gris_Sigle+logo SBO (2)")](http://shippingbo.com)