--- title: "LABEL GENERATION ERROR: THE SERVER OF THE CARRIER YOU ARE TRYING TO SHIP WITH IS NOT RESPONDING" description: "LABEL GENERATION ERROR: THE SERVER OF THE CARRIER YOU ARE TRYING TO SHIP WITH IS NOT RESPONDING" --- [Passer au contenu](https://knowledge.shippingbo.com/base-de-connaissance/label-generation-error-the-server-of-the-carrier-you-are-trying-to-ship-with-is-not-responding#main-content) Français Afficher le sous-menu pour les traductions [Centre d'aide Shippingbo](https://support.shippingbo.com/tickets?hsLang=fr) ![bleu et gris\_Sigle+logo SBO (4)](https://knowledge.shippingbo.com/hs-fs/hubfs/Photo%20Marie/bleu%20et%20gris_Sigle+logo%20SBO%20(4).png?width=210&height=40&name=bleu%20et%20gris_Sigle+logo%20SBO%20(4).png) Ouvrir la navigation principale Fermer la navigation principale - Français Afficher le sous-menu pour les traductions - [Centre d'aide Shippingbo](https://support.shippingbo.com/tickets) Comment pouvons-nous vous aider ? - Il n'y a aucune suggestion car le champ de recherche est vide. 1. [ZONE DE TEST](https://knowledge.shippingbo.com/base-de-connaissance?hsLang=fr) 2. [Erreurs fréquentes & comment les éviter](https://knowledge.shippingbo.com/base-de-connaissance/erreurs-fr%C3%A9quentes-comment-les-%C3%A9viter?hsLang=fr) 3. [FAQs - Erreur à la génération des étiquettes](https://knowledge.shippingbo.com/base-de-connaissance/erreurs-fr%C3%A9quentes-comment-les-%C3%A9viter?hsLang=fr#faqs-erreur-%C3%A0-la-g%C3%A9n%C3%A9ration-des-%C3%A9tiquettes) 25 octobre 2026 # LABEL GENERATION ERROR: THE SERVER OF THE CARRIER YOU ARE TRYING TO SHIP WITH IS NOT RESPONDING You are trying to generate a label but receive the following error message: **📢 Warning:**  *"The server of the carrier you are trying to ship with is not responding. Please try again later and contact them directly if the error persists."*   **This error means that the carrier's server is not responding to our label request calls, probably due to a technical issue.**    ✅**Solution:** When server-related problems occur (latency, bugs...), carriers are generally very responsive and these issues are quickly resolved. We therefore invite you to wait a few minutes and try to generate a label again.  If the problem persists, you can contact the carrier concerned directly to get information about the problem and the estimated resolution time   #### Contact us 📬: Questions about this feature? Feel free to write to us [here](https://support.shippingbo.com/?hsLang=fr) so that we can answer your questions.     [![bleu et gris\_Sigle+logo SBO (2)](https://knowledge.shippingbo.com/hs-fs/hubfs/bleu%20et%20gris_Sigle+logo%20SBO%20(2).png?width=210&height=40&name=bleu%20et%20gris_Sigle+logo%20SBO%20(2).png "bleu et gris_Sigle+logo SBO (2)")](http://shippingbo.com)