--- title: MANAGING MULTI-ACCOUNT USERS ON SHIPPINGBO description: "The \"Multi-account users\" feature allows a user to navigate between several Shippingbo accounts without having to log out and log back in. This makes multi-account management easier within the same company." --- [Passer au contenu](https://knowledge.shippingbo.com/base-de-connaissance/managing-multi-account-users-on-shippingbo#main-content) Français Afficher le sous-menu pour les traductions [Centre d'aide Shippingbo](https://support.shippingbo.com/tickets?hsLang=fr) ![bleu et gris\_Sigle+logo SBO (4)](https://knowledge.shippingbo.com/hs-fs/hubfs/Photo%20Marie/bleu%20et%20gris_Sigle+logo%20SBO%20(4).png?width=210&height=40&name=bleu%20et%20gris_Sigle+logo%20SBO%20(4).png) Ouvrir la navigation principale Fermer la navigation principale - Français Afficher le sous-menu pour les traductions - [Centre d'aide Shippingbo](https://support.shippingbo.com/tickets) Comment pouvons-nous vous aider ? - Il n'y a aucune suggestion car le champ de recherche est vide. 1. [ZONE DE TEST](https://knowledge.shippingbo.com/base-de-connaissance?hsLang=fr) 2. [Configurations](https://knowledge.shippingbo.com/base-de-connaissance/configurations?hsLang=fr) 3. [Gestion des utilisateurs](https://knowledge.shippingbo.com/base-de-connaissance/configurations?hsLang=fr#gestion-des-utilisateurs) 25 octobre 2026 # MANAGING MULTI-ACCOUNT USERS ON SHIPPINGBO ## The "Multi-account users" feature allows a user to navigate between several Shippingbo accounts without having to log out and log back in. This makes multi-account management easier within the same company.   ### **Benefits of the feature ✨** - **Time savings:** Simplified access to multiple accounts without logging back in. - **Improved productivity:** Smooth navigation between accounts. - **Centralized access:** A single user can manage multiple entities.   ### 1. Prerequisites - This feature must be activated by Shippingbo support. You can ask them to activate it [here](https://support.shippingbo.com/?hsLang=fr). - The logged-in user must have the ***Can manage users*** option checked to add and administer users within their authorized scope (depending on their role(s)). ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Oct-07-2026-11-21-54-4720-AM.png?width=451&height=220&name=image-png-Oct-07-2026-11-21-54-4720-AM.png) - The logged-in user must also have the***Can manage accounts*** option to administer users and access across all the accounts of a multi-account organization. ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Oct-07-2026-11-22-28-8575-AM.png?width=451&height=220&name=image-png-Oct-07-2026-11-22-28-8575-AM.png)   ### 2. How does multi-account user management work? #### 2.1 Access user management - While logged in as a user with rights on **User management**, go to the menu at the top right and click on **User management: ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Mar-31-2025-12-01-13-6686-PM.png?width=331&height=292&name=image-png-Mar-31-2025-12-01-13-6686-PM.png)** - Here, you can: - See users restricted by IP address - Add a user - Search for an existing user ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Mar-31-2025-12-11-51-0455-PM.png?width=635&height=251&name=image-png-Mar-31-2025-12-11-51-0455-PM.png) #### 2.2 Edit the access of the relevant user - Open the user's details: ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Mar-31-2025-12-20-21-5724-PM.png?width=321&height=103&name=image-png-Mar-31-2025-12-20-21-5724-PM.png) ➡️ The main account (billing) is indicated by a star. - In the section **Account access**, click on the pencil on the right and check the accessible accounts. ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Mar-31-2025-12-23-40-6085-PM.png?width=592&height=216&name=image-png-Mar-31-2025-12-23-40-6085-PM.png)   #### 3.3 Assign user roles on Shippingbo To learn how to add or remove roles, see our dedicated tutorial: **[CREATE SHIPPINGBO USERS](https://knowledge.shippingbo.com/creer-des-utilisateurs-shippingbo?hsLang=fr)**. **💬 Good to know:** The assigned roles are identical across all of a user's Shippingbo accounts. It is not possible to define different roles depending on the account.     ### 4. Switch Shippingbo accounts - Open the menu at the top right and click on **Switch account: ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Mar-31-2025-12-35-56-4936-PM.png?width=393&height=337&name=image-png-Mar-31-2025-12-35-56-4936-PM.png)** - Select the account you want to log in to, then click on **Continue**: **![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Aug-13-2026-10-35-07-8479-AM.png?width=247&height=464&name=image-png-Aug-13-2026-10-35-07-8479-AM.png)** ➡️ The search bar makes it easier to find the user account you want to log in to. - You are now logged in to the selected account.   ### 5. Managing billing for multi-account users - A multi-account user generates additional billing of **20€** on top of the **20€** already billed. - A user with access to at least **two accounts** will therefore be billed **€40 per month**. 💠 **Note:** - The free users included in your pack can be single-account or multi-account at no charge. - If the total number of users exceeds the quota included in the pack, **the multi-account user will be billed first (€40).** - Only users authorized to manage users can see the billing details in **Configurations -\> Accounts**.     **⚒️ Framework and responsibilities:** Before fully using the feature described in this tutorial, we strongly recommend running**a test phase**with your own settings to check that the result matches your expectations. As the customer remains**fully responsible**for the actions carried out in the Shippingbo account, these tests are essential to use the tool with complete peace of mind.   #### **To go further 🛫** \- [Create Shippingbo users](https://knowledge.shippingbo.com/creer-des-utilisateurs-shippingbo?hsLang=fr) \- [User role access](https://knowledge.shippingbo.com/acc%C3%A8s-roles-utilisateurs?hsLang=fr)   #### **FAQ ❔** [- How do I edit or delete a user in Shippingbo?](https://knowledge.shippingbo.com/comment-modifier-ou-supprimer-un-utilisateur-dans-shippingbo?hsLang=fr)   #### **Contact us 📬** Questions about this feature? Feel free to write to us[here](https://support.shippingbo.com/?hsLang=fr)so that we can answer your questions.   [![bleu et gris\_Sigle+logo SBO (2)](https://knowledge.shippingbo.com/hs-fs/hubfs/bleu%20et%20gris_Sigle+logo%20SBO%20(2).png?width=210&height=40&name=bleu%20et%20gris_Sigle+logo%20SBO%20(2).png "bleu et gris_Sigle+logo SBO (2)")](http://shippingbo.com)