--- title: "MONDIAL RELAY: 10027-THE COLLECTION PRODUCT IS NOT AUTHORIZED" description: "MONDIAL RELAY: 10027-THE COLLECTION PRODUCT IS NOT AUTHORIZED" --- [Passer au contenu](https://knowledge.shippingbo.com/base-de-connaissance/mondial-relay-10027-the-collection-product-is-not-authorized#main-content) Français Afficher le sous-menu pour les traductions [Centre d'aide Shippingbo](https://support.shippingbo.com/tickets?hsLang=fr) ![bleu et gris\_Sigle+logo SBO (4)](https://knowledge.shippingbo.com/hs-fs/hubfs/Photo%20Marie/bleu%20et%20gris_Sigle+logo%20SBO%20(4).png?width=210&height=40&name=bleu%20et%20gris_Sigle+logo%20SBO%20(4).png) Ouvrir la navigation principale Fermer la navigation principale - Français Afficher le sous-menu pour les traductions - [Centre d'aide Shippingbo](https://support.shippingbo.com/tickets) Comment pouvons-nous vous aider ? - Il n'y a aucune suggestion car le champ de recherche est vide. 1. [ZONE DE TEST](https://knowledge.shippingbo.com/base-de-connaissance?hsLang=fr) 2. [Erreurs fréquentes & comment les éviter](https://knowledge.shippingbo.com/base-de-connaissance/erreurs-fr%C3%A9quentes-comment-les-%C3%A9viter?hsLang=fr) 3. [FAQs - Erreur à la génération des étiquettes](https://knowledge.shippingbo.com/base-de-connaissance/erreurs-fr%C3%A9quentes-comment-les-%C3%A9viter?hsLang=fr#faqs-erreur-%C3%A0-la-g%C3%A9n%C3%A9ration-des-%C3%A9tiquettes) 25 octobre 2026 # MONDIAL RELAY: 10027-THE COLLECTION PRODUCT IS NOT AUTHORIZED You want to ship an order with Mondial Relay, but you receive the error below when generating the label:  *"mondial\_relay\_api\_error: Error while generating the label by Mondial Relay - 10027: The collection product is not authorized."*   This error message indicates that the **Mondial Relay contract does not allow this shipment**. There are two possibilities: - either your Mondial Relay contract genuinely does not allow this shipment, - or a configuration error prevents Mondial Relay from identifying the contract.   ✅ **Solution:** check your contract with your Mondial Relay account manager. ✅ **Solution:** change the country code of your Shippingbo account so that it matches the use of your Mondial Relay contract. You will find this setting in **Configurations** -\> **Account**: ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Jan-29-2026-03-56-05-3664-PM.png?width=670&height=308&name=image-png-Jan-29-2026-03-56-05-3664-PM.png) Then in the tab **CUSTOMER ACCOUNT**, you can edit your **Account information** by clicking the pencil: ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Jan-29-2026-03-57-10-3099-PM.png?width=670&height=328&name=image-png-Jan-29-2026-03-57-10-3099-PM.png) In the section **Address**, you will find the field ***Country Code***, where you can correct the country entered to match the one of your Mondial Relay contract: ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Jan-29-2026-04-00-19-7047-PM.png?width=670&height=690&name=image-png-Jan-29-2026-04-00-19-7047-PM.png)   #### Contact us 📬: Questions about this feature? Feel free to write to us [here](https://support.shippingbo.com/?hsLang=fr) so that we can answer your questions. [![bleu et gris\_Sigle+logo SBO (2)](https://knowledge.shippingbo.com/hs-fs/hubfs/bleu%20et%20gris_Sigle+logo%20SBO%20(2).png?width=210&height=40&name=bleu%20et%20gris_Sigle+logo%20SBO%20(2).png "bleu et gris_Sigle+logo SBO (2)")](http://shippingbo.com)