--- title: "MONDIAL RELAY: THIS ORDER CONTAINS MORE ADDRESS INFORMATION THAN CAN BE SENT TO MONDIAL RELAY" description: "MONDIAL RELAY: THIS ORDER CONTAINS MORE ADDRESS INFORMATION THAN CAN BE SENT TO MONDIAL RELAY" --- [Passer au contenu](https://knowledge.shippingbo.com/base-de-connaissance/mondial-relay-this-order-contains-more-address-information-than-can-be-sent-to-mondial-relay#main-content) Français Afficher le sous-menu pour les traductions [Centre d'aide Shippingbo](https://support.shippingbo.com/tickets?hsLang=fr) ![bleu et gris\_Sigle+logo SBO (4)](https://knowledge.shippingbo.com/hs-fs/hubfs/Photo%20Marie/bleu%20et%20gris_Sigle+logo%20SBO%20(4).png?width=210&height=40&name=bleu%20et%20gris_Sigle+logo%20SBO%20(4).png) Ouvrir la navigation principale Fermer la navigation principale - Français Afficher le sous-menu pour les traductions - [Centre d'aide Shippingbo](https://support.shippingbo.com/tickets) Comment pouvons-nous vous aider ? - Il n'y a aucune suggestion car le champ de recherche est vide. 1. [ZONE DE TEST](https://knowledge.shippingbo.com/base-de-connaissance?hsLang=fr) 2. [Erreurs fréquentes & comment les éviter](https://knowledge.shippingbo.com/base-de-connaissance/erreurs-fr%C3%A9quentes-comment-les-%C3%A9viter?hsLang=fr) 3. [FAQs - Erreur à la génération des étiquettes](https://knowledge.shippingbo.com/base-de-connaissance/erreurs-fr%C3%A9quentes-comment-les-%C3%A9viter?hsLang=fr#faqs-erreur-%C3%A0-la-g%C3%A9n%C3%A9ration-des-%C3%A9tiquettes) 25 octobre 2026 # MONDIAL RELAY: THIS ORDER CONTAINS MORE ADDRESS INFORMATION THAN CAN BE SENT TO MONDIAL RELAY You are trying to generate a label with the carrier **Mondial Relay**, but you receive the following error message:  *"This order contains more address information than can be sent to Mondial Relay. Please try to reduce the length of some fields."* This means that **one of the fields of the delivery address contains more than 32 characters**, which is above the limit imposed by **Mondial Relay**.   ✅ **Solution:** You can **either manually edit** the delivery address of your order so that each field contains fewer than 32 characters, **or check three dedicated options** in your **Mondial Relay** configuration so that you have nothing to do manually in the future. In the configuration of your Mondial Relay service, in **Connectors** \> **Transport contracts** \> **Mondial Relay**: ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Aug-28-2026-03-29-59-2142-PM.png?width=670&height=297&name=image-png-Aug-28-2026-03-29-59-2142-PM.png) In the configuration of your **Mondial Relay service**: ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Aug-28-2026-03-30-52-7754-PM.png?width=670&height=219&name=image-png-Aug-28-2026-03-30-52-7754-PM.png) You will find the three options to check, ***Truncate addresses longer than 32 characters***, ***Truncate names longer than 32 characters in the delivery address***, ***Truncate city names longer than 30 characters***: ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Aug-28-2026-03-28-52-6414-PM.png?width=670&height=233&name=image-png-Aug-28-2026-03-28-52-6414-PM.png) We recommend that you **check these three options** to avoid running into label generation errors related to the length of the fields in the delivery address again.   #### **Contact us 📬** Questions about this feature? Feel free to write to us [here](https://support.shippingbo.com/?hsLang=fr) so that we can answer your questions.   [![bleu et gris\_Sigle+logo SBO (2)](https://knowledge.shippingbo.com/hs-fs/hubfs/bleu%20et%20gris_Sigle+logo%20SBO%20(2).png?width=210&height=40&name=bleu%20et%20gris_Sigle+logo%20SBO%20(2).png "bleu et gris_Sigle+logo SBO (2)")](http://shippingbo.com)